I just spent three nights here, attending a conference. This hotel is difficult to review because it had some stark contrasts going on inside. It really was a tale of two hotels.
The Good:
The hotel is very nice from the outside. The lobby area is large, open (with skylights), and very nice. There are numerous comfortable chairs and sofas spread around the lobby area for relaxing or casual meetings/conversations. The sleeping room was spacious and clean. I had a room that had just been renovated. The furnishings were stylish and comfortable. The staff was very friendly and accommodating. There is a free shuttle to/from Intercontinental airport. There is also a Starbucks in the lobby.
The Not So Good:
The hotel is in the midst of renovations and from what I can tell (from the unrenovated areas) they were desparately needed. I didn't see an unrenovated sleeping room, but the hallways on the unrenovated floors were dark and dingy with dirty carpeting, so ask to be put on a renovated floor.
There are four elevators (one was being renovated while I was there). The renovated one is nice, but the old ones were dirty and ugly.
On the first night when I turned down my sheets to go to bed there was a small bug crawling on the sheets. I proceeded to check the entire bed very carefully for more, but did not see any.
The hotel guide in the room advertises two restaurants, a steakhouse and a bistro, but there is only the bistro. When we asked the staff where the steakhouse was they told us is was now part of the bistro. Food was OK.
One very big problem the hotel had was with small flies. There were small flies everywhere in the lobby, restaurant and meeting rooms. They were crawling on the salad bar in the restaurant, buzzing around us during business meetings and were everywhere. It was discusting. We asked the staff what was going on. They said they were aware of the problem and were working to correct it.
I had to use the hotel business center to print a document out on their computer and then make some photocopies. They charged me $5 just to sit down at a computer. Then they charged $2.50 for each page I printed. To print out 10 pages and then make 10 copies of each page cost me $72. That was absolutely ridiculous.
The hotel shuttle only runs every half hour, which I thought was a little infrequent for a business hotel. In addition, there are no cabs at the hotel. If you need one, they have to call a local service. Again, a little strange for a business hotel.
Finally, I was warned by several people not to wander outside the hotel at night alone. They said the area the hotel was in was not very safe at night, but I did not hear of any of the conference attendees having any problems.
You may want to get a car if you want some variety, since there isn't too much around the hotel. There is a TGI Fridays a short walk away and a few fast food places nearby, but no good restaurants that I saw.
When/if they get rid of the flies and finish the renovations this will be a very nice hotel to stay at.