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“Nice looking lobby, terrible front desk” 2 of 5 stars
Review of Hilton Houston North

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Hilton Houston North
3.5 of 5 Hotel   |   12400 Greenspoint Drive, Houston, TX 77060 (Formerly Wyndham Greenspoint)   |  
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Ranked #37 of 451 hotels in Houston
Atlanta, GA
Top Contributor
50 reviews 50 reviews
46 hotel reviews
Reviews in 44 cities Reviews in 44 cities
86 helpful votes 86 helpful votes
“Nice looking lobby, terrible front desk”
2 of 5 stars Reviewed April 4, 2011

When I made a reservation online, I got an eStandby Upgrade offer. When I asked an eStandby Upgrade, the front desk told me there is no guaranteed upgrade based on availability. I would need to pay $20 extra to upgrade to Executive floor even though they had Executive Floor rooms available. They didn't honor the offer, and she ended up assigning us a room right above three commercial air conditioning units (outside), out of the entire 22 floors in the building. Those machines never stopped running all night. With the terrible sound insulation, I couldn't fall asleep. What I want to say is that the front desk probably assigned a mediocre room to a customer who has snagged a lower rate. This hotel was not sold out that day (we made sure to check), contrary to what the front desk told us. I have been a Hilton Honors Silver member for years, this is the first time I have been treated badly like a free-nighter.

  • Stayed April 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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444 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Huntsville, Texas
1 review
5 of 5 stars Reviewed March 22, 2011

This Hilton by far exceeded my expectations. The amenities were wonderful, the staff was great, always more than willing to help answer any questions I had. Everything about this hotel top notch, the grounds were clean, room was wonderful. I will most certainly be staying at this hotel every time I come to the area.

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Houston, Texas
1 review
5 of 5 stars Reviewed March 21, 2011

The Hilton North in Houston, TX is an AWESOME Hotel! The Staff is AMAZING, the food is SUCCULENT, the rooms were WELCOMING and the beds were SO COMFORTABLE.

  • Stayed February 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Huntsville, Texas
1 review
5 of 5 stars Reviewed March 21, 2011

Hilton North is a well oiled machine. You feel welcomed from the moment you walk in. The rooms are clean and well taken care of. You can tell the management really takes pride in their job. GREAT EXPERIENCE!

  • Stayed March 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kennewick, Washington, USA
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
18 helpful votes 18 helpful votes
1 of 5 stars Reviewed March 7, 2011

This hotel has a wonderful lobby with a huge atrium and decent-sized guest rooms. There are two restaurants and a Starbucks on the main floor, and several good-sized conference rooms are available. So, what’s not to love? Unfortunately, a lot. Pretty much everything about the service was disappointing during my visit. Things started off poorly and did not get much better. The hotel is 15 minutes from the Houston Bush Intercontinental airport, but it took me an hour to get there using the free shuttle bus, “which runs every 30 minutes.” Except that it didn’t, it was late, and then, after boarding, it was full and we had to wait for 15 minutes while the shuttle driver explained to the next group of passengers at the next stop that there were no seats on the shuttle and he couldn’t pick up more people (as opposed to actually dropping us off and returning to pick them up – or using the larger shuttle in the first place). There were 2 people at reception checking in a line of about 15 people, so the wait was longer than it should have been. Fortunately, I was able to get into the restaurant 15 minutes before it closed (at 11:00 pm, along with room service) and order my $12 hamburger, which was ok but not outstanding. My room was a good size; however it was not particularly clean. There was mold on the bathroom floor in the grout lines, where it was obviously not disturbed by the cleaning people. I used a towel to keep it covered (I couldn’t change rooms since the hotel was full). The phone was not programmed properly (the buttons for messages and wake-up calls dialed but never connected), the air conditioning didn’t work well (the thermostat was off by about 10 degrees), and there was no fan in the bathroom (probably a contributing factor to the mold), so the room was a little warmer and more humid than it needed to be – particularly after a shower. The conference room, however, was freezing, so I guess it balanced out. Our meeting of 60 people overwhelmed the wireless connection, so I ended up using an air card connection for most of the meeting. I don’t understand how a hotel can charge so much for wireless and yet have no connectivity. Overall, the attitude of the staff seemed summed up by a single experience as I was checking out: I was on one side of the elevator with my bags, an open (empty?) can of Monster sitting on the rail on the opposite side. A member of the housekeeping staff got on the elevator next to the can, didn’t acknowledge me, went down 2 floors, and left the can sitting on the railing after she got off. Of course, no-one asked how the stay was when I left, even the 2 managers I passed with my bags – I have noticed only the well trained staff do that, and I usually don’t have problems in hotels with well-trained staff. One final note, if you are still considering staying at this hotel, be very, very careful at night. The hotel is located in a dangerous part of Houston, and you should never walk outside at night (I was told this by at least 3 people I trust who are familiar with the area, one of whom is a police officer). For better or worse, there aren’t any restaurants nearby that you would be likely to walk to, so you may have no reason to go outside. Nonetheless, be warned.

  • Stayed February 2011, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
750 reviews 750 reviews
134 hotel reviews
Reviews in 190 cities Reviews in 190 cities
249 helpful votes 249 helpful votes
4 of 5 stars Reviewed March 4, 2011

The Wyndham features stick out in this hotel but I feel its a good thing. Hilton would of never made a hotel like this. Big beautiful entrance, all suites other Hiltons could take a que from this one.
In-house restaurant is good, not great but good. Staff is polite and quick to offer assistance. WIll be back.

  • Stayed June 2010, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Finland
Top Contributor
136 reviews 136 reviews
129 hotel reviews
Reviews in 89 cities Reviews in 89 cities
72 helpful votes 72 helpful votes
4 of 5 stars Reviewed February 14, 2011

Took the free shuttle from the airport being appr 8 km from IAH. Service was every 30 mins.

Checkin was fast and friendly and got upgraded to Executive floor being at 16th floor.

Room was spacious and in good condition.

WIFI worked, but was very slow and unreliable. Maybe coverage is not so good at the top floor ?

Visited Executive lounge being open 24 hours. Some fingerfood available in the evening which was quite ok. Strangly enough they charge you for beer and wine. This I have never experienced at Hilton in any of their Executive lounges !

Had breakfast in the cafe at ground floor offering standard Hilton breakfast. This was very good being at Hilton standard.

All in all a very good stay.

  • Stayed February 2011, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Hilton Houston North

Address: 12400 Greenspoint Drive, Houston, TX 77060 (Formerly Wyndham Greenspoint)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#32 Business Hotel in Houston
#40 Romantic Hotel in Houston
#66 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston North 3.5*
Official Description (provided by the hotel):
Less than 25 minutes from downtown Houston and the George R. Brown Convention Center, the Hilton Houston North hotel in Texas offers the perfect location — less than 8 miles from George Bush Intercontinental Airport (IAH), in the heart of the Greenspoint business district. Our north Houston hotel is close to major corporate headquarters such as Halliburton, Ricoh-Ikon, Exxon Mobil and ABS. All 480 guest rooms and suites feature warm, traditional furnishings, are connected to high-speed internet access and have 37” LCD televisions. Keep up with work at the flexible work desk with Herman Miller ergonomic chair, or pamper yourself in the spacious and handsome bathroom of our north Houston hotel. ... more   less 
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Also Known As:
Hilton Houston North Hotel Houston
Hilton Hotel Houston North
Wyndham Houston
Houston Hilton

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