When I made a reservation online, I got an eStandby Upgrade offer. When I asked an eStandby Upgrade, the front desk told me there is no guaranteed upgrade based on availability. I would need to pay $20 extra to upgrade to Executive floor even though they had Executive Floor rooms available. They didn't honor the offer, and she ended up assigning us a room right above three commercial air conditioning units (outside), out of the entire 22 floors in the building. Those machines never stopped running all night. With the terrible sound insulation, I couldn't fall asleep. What I want to say is that the front desk probably assigned a mediocre room to a customer who has snagged a lower rate. This hotel was not sold out that day (we made sure to check), contrary to what the front desk told us. I have been a Hilton Honors Silver member for years, this is the first time I have been treated badly like a free-nighter.
- Official Description (provided by the hotel):
- Less than 25 minutes from downtown Houston and the George R. Brown Convention Center, the Hilton Houston North hotel in Texas offers the perfect location — less than 8 miles from George Bush Intercontinental Airport (IAH), in the heart of the Greenspoint business district. Our north Houston hotel is close to major corporate headquarters such as Halliburton, Ricoh-Ikon, Exxon Mobil and ABS. All 480 guest rooms and suites feature warm, traditional furnishings, are connected to high-speed internet access and have 37” LCD televisions. Keep up with work at the flexible work desk with Herman Miller ergonomic chair, or pamper yourself in the spacious and handsome bathroom of our north Houston hotel. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Houston North Hotel Houston
- Hilton Hotel Houston North
- Wyndham Houston
- Houston Hilton