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“Good hotel for Galleria shopping” 4 of 5 stars
Review of Westin Oaks Houston at the Galleria

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Westin Oaks Houston at the Galleria
4.0 of 5 Motel   |   5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056 (Great Uptown)   |  
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Ranked #143 of 468 Hotels in Houston
Mexico, DF
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
“Good hotel for Galleria shopping”
4 of 5 stars Reviewed November 6, 2012

The hotel is a solid business hotel. Service is efficient. Rooms are quite large and well maintained, but the bathroom is in serious need of a refurbish... loose tub faucet and shower fixture in addition to faded peeling wallpaper. White Oak Kitchen was a good spot for breakfast but the menu can become tiresome really quickly, it needs more variety. Since free parking is shared with the mall expect a long search for a parking space, especially on the weekends, but you always have the option to pay for valet. In my opinion city view rooms are better than pool view. The best thing about it is its location in the Galleria Mall.

Room Tip: Corner rooms are the way to go.
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
westin_oaks, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, November 11, 2012
Greetings Wanderluster246, Thank you so very much for taking the time to share your Westin Oaks experience with us on Trip Advisor! It’s refreshing to know you enjoyed our service, room accommodations and unbeatable location. The Westin Oaks is connected to the fourth largest mall in the United States and located in the heart of the Houston Uptown District. This one of a kind location allows our guests to shop, dine and play all within a short distance. I would like to apologize for the less than desirable bathroom accommodations and would really appreciate you sharing your stay details with me via email at Galle@Westin.com, so we can investigate and correct this immediately. Thanks again for sharing your insight and we look forward to your return!

Be Well,
Danny
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513 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 5, 2012

Spent a girls weekend and could not have had a better time. The location was great with restaurants and shopping right there. The staff helped arrange our rooms and last minute reservations to restaurants. Everyone we encountered where very nice and helpful.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, November 7, 2012
Dear Becky1857,

Thank you for your five star review of the Westin Oaks Houston. We are thrilled that you enjoyed your stay with us and that your weekend experience was pleasant. We are glad that your expectations were met by our helpful staff and that you found the proximity to the Houston Galleria enjoyable. We look forward to your next outing to the Houston Galleria area and the opportunity to have you as a guest again.

Warm regards,
Benjamin
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Albuquerque, New Mexico
Top Contributor
75 reviews 75 reviews
52 hotel reviews
Reviews in 42 cities Reviews in 42 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed November 4, 2012

No platinum up grade. Platinum membership was not acknowledge and had to explain our points gift. This is an average hotel, not a family resort. Great location if your shopping in the galleria mall. Otherwise, just an average place that could use some updating. I would recommend platinum members use another hotel that better appreciates SPG membership.

Room Tip: Corner rooms are a bit larger
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  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, November 7, 2012
Dear Txdelphia,

Thank you for your review on Tripadvisor.com. We appreciate and value all forms of guest feedback as it affords us with an opportunity to improve on our service. We regret that your stay and the recognition of your SPG status were not to your expectations. We would like to speak with you in further detail regarding your experience with us. If you have the opportunity, please contact us at GALLE@WESTIN.COM at your earliest convenience so that we can learn more about your stay with us. Your loyalty to the Starwood Brand is important to us and we appreciate your candor in your comments. We look forward to hearing from you so that we can gather more insight into your experience at the Westin Oaks Houston.

Regards,
Benjamin
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Atlanta
Senior Contributor
21 reviews 21 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed November 1, 2012

Stayed at hotel for a business trip and will certainly be back next time. No better choice for a shopping trip to high end (and huge) Galleria. Fantastic location IN the Galleria, very good rooms (excellent for price -- I actually had a treadmill in my room!), friendly staff (especially in restaurant) and compared to other choices in immediate area, very affordable. Bonus is ability to self park for free with covered parking right next to hotel elevator. Only criticism (which is all too common for hotels these days) is they could use some more staff helping with check in.

Room Tip: Ask for a "Westin Workout" room
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, November 2, 2012
Greetings,

Thank you for your 5 Star review on Tripadvisor! We are very pleased that your stay with us was a memorable experience. We appreciate the warm comments regarding the restaurant, our staff, and the amenities in the guest room. We are also thrilled you enjoyed our location here in the Galleria. We understand your concerns regarding our staffing and we empathize. We appreciate your insights as we look for every opportunity to improve the level of service we strive to deliver. We look forward to your next trip to the Houston Galleria area and the privilege of having you as our guest.

Kind Regards,
Benjamin
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mexico
Senior Contributor
36 reviews 36 reviews
21 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed October 30, 2012

Every year I stay for 3 nights at this hotel. The only reason they´ve kept me as a client for so many years is that my other option is the Westin Galleria or stay outside the Galleria. This time around I thought they might get a better review, the hotel has finally upgraded their elevators to the intelligent ones, and this has made the service much more efficient... Until they stop working on a Sunday morning and people had to use the service elevators or the stairs, the hotel didn´t provide any information to their guests, luckily we were on the 5th floor and were not checking out.
Last year the shower in my room didn´t work, this year it was the safe. The security staff that had to come in to fix it, was really apologetic, the problem was complicated, it took 4 visits to get it to work properly... My huge complaint is the customer service Westin Oaks provide through service express, no matter how big or small the business, you should always listen to the client. If I´m paying for a service I expect to receive a comprehensive replay like "we are doing everything we can to solve the problem, we are very sorry for the inconvenience" and offer a solution, later I learned that they have safes downstairs for cases like this. The response I received from Service Express on Friday night was "what would you like me to do? I can´t do anything, and don´t talk to me like that" (my tone was firm, asking for a quick solution).
The Westin Oaks provide good rooms, it´s clear to me that I´m paying for the location, but I don´t know how they are keeping their star rating. Any staff member that interacts with clients must be patient, they are representing the company, in this case Westin Oaks is showing not only a lack of supervision of their maintenance (also the towels were torn), also a lack of customer service training.

Room Tip: Avoid the rooms near the elevators.
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Benjamin M, Guest Relations Coordinator at Westin Oaks Houston at the Galleria, responded to this review, November 2, 2012
Dear elsalero,

We apologize for the challenges you experienced regarding our elevator systems, in-room safe, and the service you received. This is certainly not the level of service we strive to provide. We would very much like to speak with you in further detail regarding your stay. Please feel free to contact us at GALLE@WESTIN.COM and reference your Tripadvisor review so that we can learn more about your experience. We appreciate your candor and your comments as we are always looking for ways in which we can improve on our level of service. We look forward to hearing from you so that we can learn from your experience.

Regards,
Benjamin
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Roseville, CA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 28, 2012

A few drawbacks but for shoppers, this place is paradise. First the drawbacks, this was my first trip to Houston and arriving at rush hour and trying to get from the airport to the Galleria took almost two hours. Parking was a bit of a challenge and I noticed their 6' 6" height limit made a couple shuttle vans turn around. Also, I'm not a fan of their new elevators.

On the other hand, the staff was very attentive, rooms spacious, clean and quiet and being connected to the Galleria mall complex, largest mall in Texas, with it's 375+ stores and skating rink off endless opportunities to fill those empty suitcases you brought along. I was here for a business meeting and the meeting space was also very nice, staff extremely helpful and overall a very good experience.

Room Tip: I'd stay away from the elevators and on higher floors to get away from the restaurant/mall noise...
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  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Annapolis, Maryland
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed October 26, 2012

We went to Houston with a group of 100 people. The rooms were fantastic. The staff informative. Terrance! Terrance was full of information and recommendations that truely think he made our trip. The rooms are comfortable, spacious and clean. Love the Starbucks coffee in the room, that was a special treat! Location couldn't be better! Great shopping, great city. I will say this, we went to the Houston game as a Raven fan and note to anyone who is traveling for this reason. Now, I know we got our butts handed to us, but it wasnt necessary for the fans to throw plastic bottles and throw beer on us. Bad enough we lost. I will not go to a game in Houston again.

Room Tip: Our room was near the elevator, no problems at all with noise. Very quiet hotel.
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Westin Oaks Houston at the Galleria

Address: 5011 Westheimer Road at Post Oak Blvd., Houston, TX 77056
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Luxury Hotel in Houston
#125 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Westin Oaks Houston at the Galleria 4*
Number of rooms: 406
Official Description (provided by the hotel):
The Westin Oaks Houston at the Galleria is located in the Uptown Galleria area and offers the perfect setting for those who are seeking the ultimate in leisure, entertainment and recreation. ... more   less 
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Also Known As:
Westin Oaks Houston At The Galleria Hotel Houston
Westin Hotel Houston
Westin Hotel Oaks
Westin Houston
Houston Westin

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