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Hilton Houston Westchase: Traveler Reviews


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68% Recommend
4.0 of 5 stars 22 reviews
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Good Place to Stay for Business or Visiting Friends in the Area

Hilton Houston Westchase

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4 of 5 stars
clarissaTexas 11 contributions
Texas
Apr 1, 2007 | Trip type: Family
2/2 found this review helpful

We generally stay near The Houston Galleria, but a family member was staying in the nearby West Houston Medical Center soThe Westchase Hilton seemed like the best choice.

The shiny, contemporary 13 story hotel is set amongst strip malls, apartment buildings, restaurants and shops. Near the lobby is a giant, dimly lit sunken lounge area with plenty of room to sit, chat and/or wait. There is a piano, but no one was playing it at 8:00 on a Saturday night. The check-in staff were friendly and laughed when my husband joked that we were checking in for the “power lifting” convention (we weren’t) going on at the hotel. There was definitely a convention/business feel to the place.

We’re Hilton Honors members, so as usual we were given a room on a high floor. There were two floor-to-ceiling windows at a 45 degree angle to each other with a nice view of sprawling Houston. The “serenity” beds were extremely comfortable and my husband remarked over and over how much he loved the hotel bed. The hotel had an easy to use alarm clock, bedside lamps with handy dimmer switches, coffee pot, iron, bathrobe and all the usual accoutrements you expect. Oddly enough, the mini bar was completely empty. We weren’t planning on using it, but we did find it strange that it was not stocked.

The bathroom, which was stocked with all kinds of Crabtree & Evelyn products was kind of small, but the bathtub was nice and the shower had good water pressure and plenty of hot. There was a hair dryer, but there was not a magnifying-make up mirror, which I’ve come to enjoy at hotels.

The hotel is attached to a Rio Ranch steakhouse, but it’s also next door to an Outback. Other restaurants next door included an Indian place and both an Italian and Mexican place – all very family friendly. It was nice not having to drive to dinner. We went back to go to sleep in what was an extremely QUIET room.

The next morning, my daughter and I walked downstairs to take a look at the pool. It had rained the previous evening and the pool looked rather dirty. There were half-full wine glasses left sitting on the patio tables, which seemed extremely tacky. But it was Palm Sunday, and based on how clean the hotel had been the day before, I’m thinking maybe they were a little short staffed at the moment and housekeeping just hadn’t quite made it out to the pool? The weather wasn’t ripe for swimming anyway.

Given the location and the price, I would stay here again if I were visiting family in that area. It's not very near any of the main tourist attractions (Galleria, Zoo, Museums) but it is nice.

  • Liked — The Hotel Itself, Friendly Staff
  • Disliked — Location was kind of bland
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2007
  • Visit was for Personal event (wedding, ...)
  • Traveled with Family with young children
  • Age group 35-49
  • Member since December 28, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Families with young children, Families with teenagers
  • I do not recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Tourists
  • I selected this hotel as a top choice for Great food / Wine, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
good hotel in a so-so location

Hilton Houston Westchase

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4 of 5 stars
letsgometsgo 51 contributions
Long Island, NY
Feb 1, 2007 | Trip type: Business, Solo travel
2/2 found this review helpful

I stayed at this location for two weeks while attending a work conference.

The rooms are spacious and comfortable. The beds are upgraded to the "heavenly bed" style that many hotels are now using. There is a small desk and chair and a seating area (either a couch or a chair with ottoman depending on the room). The bathroom is an all-in-one type where the sink/toilet/bath are all in one room. Crabtree & Evelyn toiletries are in the bathrooms. The windows are floor to ceiling which is pleasant on a beautiful day, but when it is cold they don't hold in the heat well and that part of the room gets cold.

Internet service in the rooms is not free and costs $12.95/day. With so many hotels (including others in the Hilton brand that I've stayed in) now offering free wireless, this was a bit of an imposition. The conference had a wireless system set up for its participants in the meeting area so I would use that instead. There is no fridge in the room unless you request one. A minibar which is plugged in and in the room is not useable (we were told they are planning on phasing them out). There is no self-service laundry facility in the hotel, however there is a laundromat nearby (not walking distance).

The fitness center has several pieces of cardio equipment and very few weights.

The conference utilized the ballrooms for meeting space. They are sufficient and serve its purpose. The room dividers are soundproofed well in that very little noise leaks over from adjacent rooms.

While there are several good points about the location of this hotel, it suffers from being far from the downtown area. Public transportation is not very good in the area so you will need a car if you wish to travel to downtown. Otherwise, there are many restaurants right next door in a large shopping center (no shopping, just restaurants). At the time of this writing it includes the following sit down restaurants: Santos (Mexican), Il Forno (Italian), Outback Steakhouse, and Chilis; a bar: Sherlock's Pub; and counter-service restaurants: Subway, Schlotky's Deli, Marble Slab Creamery (ice cream), Wolfgang Puck's Express, Masala Wok (Indian), Chicken Kitchen, Starbucks, La Madeline (a cute French bakery/cafe with good food). You will not go hungry. On the other side of the hotel is a Kroger Grocery Store. The hotel is located on Westheimer which is also home to lots of other restaurants (which you can get to by driving) including a Chinese buffet, seafood restaurants, and quite the Houston novelty - the House of Pies - which is a throwback 70s diner serving up 30+ types of pies/cakes in huge portions. Also down Westheimer is the Galleria Mall which is the 4th largest in the country and includes an indoor ice skating rink. It is close to the Beltway (toll road) and down by the Galleria you can pick up the western spur of the 610 loop.

The staff here is very friendly and whenever encountering them in the halls, they were always exchanging pleasantries or a smile.

I'd stay here again only if I was going to be in this particular area of Houston for the majority of my time. Otherwise, I would probably pick a hotel located closer to the downtown area.

  • Liked — great staff
  • Disliked — far away from the downtown Houston area
  • My ratings for this hotel
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 2 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay January 2007
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since June 10, 2006
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Excellent Value & Attentive Service

Hilton Houston Westchase

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5 of 5 stars
A TripAdvisor Member
Austin, TX
Feb 12, 2006 | Trip type: Business
1/1 found this review helpful

The staff at the Westchase are really excellent. They seemed to genuinely want me to be satisfied with my stay. The rooms appear to be newly renovated and they have the new Hilton bed package, which I find quite comfortable. Best of all, they have free parking and wayport wireless internet, which I get for free...

I'd recommend this hotel for those travelling on business in the area. They do a great job and the rooms are excellent.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay February 2006
  • Member since February 12, 2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Nice place...

Hilton Houston Westchase

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5 of 5 stars
clo110 65 contributions
Boalsburg, PA
Jun 22, 2005
2/2 found this review helpful

My wife and I spent four nights at the Hilton Houston Westchase in mid-May of 2005, and we had a very pleasant stay. The lobby is beautiful, with an attractive piano lounge. The room was beautiful, clean, and functional.

The only potential draw-back to this hotel is the location, which requires a bit of driving time to get to most Houston attractions. But, it is located right off of Beltway 8, and its location on Westheimer means that there is certainly no shortage of restaurant and shopping options.

When we returned home, I received a credit bill with an inappropriate charge from Hilton Houston Westchase. After e-mailing the hotel staff, they immediately refunded the amount. I was impressed with their integrity and responsiveness.

Though this hotel did not blow us away, it was a nice place, especially for the $40 per night that we paid through Priceline. I would confidently recommend this hotel to anyone.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay May 2005
  • Member since March 07, 2005
  • I recommend this hotel for Young singles, Families with young children
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Tourists
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Run-down hotel....

Hilton Houston Westchase

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2 of 5 stars
Tumbleweed66 2 contributions
Apr 14, 2005 | Trip type: Business
3/9 found this review helpful

This hotel is old. The carpets, walls, everything, looks old. Most annoying thing is the airconditioning fan. The fan turns on and off throughout the night, and it is very noisy. It woke me up each time. Hi-speed internet was not free when I stayed.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay May 2004
  • Member since July 07, 2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $201 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Houston Westchase Also Known As

Address: 9999 Westheimer Road, Houston, TX 77042-3802