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“Good Service” 4 of 5 stars
Review of Hilton Houston Westchase

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Hilton Houston Westchase
3.5 of 5 Hotel   |   9999 Westheimer Road, Houston, TX 77042-3802 (Westchase)   |  
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2X Points Package
Ranked #154 of 451 hotels in Houston
San Antonio, United States
1 review
“Good Service”
4 of 5 stars Reviewed September 9, 2013

Nice hotel, felt safe. Staff were very helpful and caring. Hotel is clean and well managed. Location was convenient. The House of Pies stays open 24 hrs and was convenient for getting late night meals.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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247 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
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English first
Marco Island, Florida
Senior Contributor
39 reviews 39 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed September 3, 2013

I don't usually waste my breath reviewing chain hotels, but this one was actually quite nice and had a wonderful restaurant, The Rio Ranch, attached. This restaurant is good enough that locals do breakfast and Sunday brunch there. In fact, my daughter lives nearby and had no idea that it was part of the hotel. The bar in the lobby is very nice, bartender very polite and gave an honest pour, and the staff was pleasant and helpful. The rooms are spacious and the bed is good, plus they have an air purifier in the room that keeps the air fresh . . . none of that disinfectant smell. Bathroom was a little close, but hey, for the price, this is a convenient, nice place to stay. It's also a relatively short drive to both the Galleria and Memorial City areas.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boulder, Colorado
Top Contributor
140 reviews 140 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed August 31, 2013

This facility is quite nice..rooms are updated with all the Hilton sheets..breakfast is outstanding and the VIP room is superb with excellent service ( "Al") and great desserts. Frontdesk staff is great ( "Mchelle" ) , too. The facility in general feels a little dated. The El RIo ( restaurant attached to the hotel ) is great with great interior decoration. Somehow it all doesn't feel as hip and trendy as it could. That includes the stale smell when you come in on a humid and hot day that is sitting in the entire building. Overall a great hotel..updating the lobby area and hallways...adding some life to the restaurant ( happy hour / music ) would make it a 5 star place..forgot: the pool is ok..outdoor only and somewhat odd with full exposure to the noisy Westheimer Rd. A wall and some music would help to bring down the noise and add some style.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Calgary, Canada
1 review
4 of 5 stars Reviewed August 28, 2013

nice clean facility, well priced and well located. limited extras like coffee bar etc. Room was nice, beds, standard high quality Hilton. pool clean and quite large. Asked for pool towels and almost immediately someone was there with an armful

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Decatur, United States
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 26, 2013

The hotel is actually a vey nice hotel. The rooms are nice, clean, smell fresh. The staff is friendly. The room service is excellent. There was however black mold growing on the ceiling above the bathtub and don't leave anything you don't want taken or thrown away left out on your bathroom counter because housekeeping will either take it or toss it.

  • Stayed August 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Borger, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 24, 2013

felt very welcome in executive lounge for gold members. eggs and yogurt were excellent. fitness center was well equipped but crowded at 6 am. there were four or five machines, but all were occupied. Masala Wok across street has excellent food.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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Houston, United States
1 review
3 of 5 stars Reviewed August 7, 2013

This facility is dated. The bathroom floor was dirty and the shower very slippery. The staff was very helpful. The lobby was rather warm for July in Houston, the A/C could have been turned up a bit. The refrigerator in the room wasn't working properly. I used Hilton Honors point to cover a portion of the cost of the room, if I had been paying cash I would have not felt I was getting a very good value.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Houston Westchase

Address: 9999 Westheimer Road, Houston, TX 77042-3802
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#82 Family Hotel in Houston
#116 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hilton Houston Westchase 3.5*
Official Description (provided by the hotel):
Located in the stylish Westchase district just off Sam Houston Tollway, this Houston hotel is located 30 minutes from both major airports, Hobby (HOU) and George Bush (IAH). We're ideal for business travelers and guests of ABB, Halliburton, SAP, Phillips 66, etc. We offer panoramic views of the city from the floor-to-ceiling windows of your guest room, spacious suite or executive level upgrade. Our hill country-inspired steakhouse, Rio Ranch, is located on the property and boasts mesquite wood-grilled steaks and Texas cuisine, perfect for a special occasion, business dinner or private party. ... more   less 
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Also Known As:
Hilton Houston Westchase Hotel Houston
Hilton Hotel Houston
Houston Hilton

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