I am always pleased to write a review when I have a positive guest services experience. The Hilton Westchase has one of the best front-in service personnel I have seen in a long time. Facility is clean, beds are comfortable, fantastic restaurant.....but here's what made my stay. I went to take a shower around noon. There was no hot water. I'm not crazy about cold showers, but I made it through. As I was leaving for lunch, I stopped by the front desk to let them know about the hot water. They were extremely apologetic and before I knew I had a printed letter with a $75 credit for dinner at their great restaurant. I wasn't expecting it and I told them that it wasn't necessary, but they insisted. That, my friends, is great customer relations. Kudos to the staff and Hilton. They rarely fail to impress.
- Official Description (provided by the hotel):
- Located in the stylish Westchase district just off Sam Houston Tollway, this Houston hotel is located 30 minutes from both major airports, Hobby (HOU) and George Bush (IAH). We're ideal for business travelers and guests of ABB, Halliburton, SAP, Phillips 66, etc. We offer panoramic views of the city from the floor-to-ceiling windows of your guest room, spacious suite or executive level upgrade. Our hill country-inspired steakhouse, Rio Ranch, is located on the property and boasts mesquite wood-grilled steaks and Texas cuisine, perfect for a special occasion, business dinner or private party. ... more less
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- Also Known As:
- Hilton Houston Westchase Hotel Houston
- Hilton Hotel Houston
- Houston Hilton