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“Nice Location, Clean room, Terrible Parking” 2 of 5 stars
Review of BEST WESTERN Plaza Hotel & Suites at Medical Center

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BEST WESTERN Plaza Hotel & Suites at Medical Center
6700 South Main Street, Houston, TX 77030 (University Place)   |  
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Ranked #127 of 457 Hotels in Houston
Temple, Texas, Usa
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
6 helpful votes 6 helpful votes
“Nice Location, Clean room, Terrible Parking”
2 of 5 stars Reviewed March 13, 2013

We've stayed at this hotel several times over the last 5 years. The location is good, room and hotel are very clean, indoor pool in nice, breakfast is better than average, but the parking at this location is terrible. Each year we consider not booking this hotel because of the parking, but value and the quality are good enough to overrule the parking issues. If you drive a large vehicle, make sure you get in early each night and find a good parking spot and expect door dings, the parking slots are very narrow.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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264 reviews from our community

Traveler rating
    82
    99
    55
    14
    14
See reviews for
91
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100
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Saraland, Alabama, Usa
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed March 11, 2013

Normally, our stays with you have been wonderful. No problems. We have stayed at the Houston Medical Center Best Western on four different occasions since July 2012. Our rates have always been the same. With the AARP discount our daily rate was around $90.00 and after taxes and such$120.00. This last stay was considerably more at a total of $140.00 per night. When I booked the room I was quoted the "normal" rate we had been paying. When I checked out I was given the rate I had to pay because "at this time of the year the rates always increase plus the rodeo is in town".

My question is - what does the rodeo have to do with people who are in Houston to fulfill their scheduled appointments at M. D. Anderson? I would be happy to provide you with a copy of my mother's schedule. Personally, I don't think M.D. Anderson would be too happy to know your hotel has "Medical Center" in the title but yet use the excuse of the "rodeo" to jack up the prices.

We are from Alabama. We have to watch every dime we spend and are always on a budget. It may not seem like much to you but $20-30 difference per night is alot to us.

I did try to talk to a manager before we left but got nowhere. I completely understand "raising prices" during different times of the year but is it really fair to the people who are there for medical reasons?

Would certainly love to have my money back - at least the difference in what I was quoted. Though we have always enjoyed our stays and felt completely safe, we will not be staying at this hotel for future appointments.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Braunfels, Texas, Usa
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 5, 2013

The hotel rooms and service was great. The breakfast was the usual Best Western good hot breakfast. The rooms were verk clean and had a good smell. However, the reason I chose to stay at thiis hotel was because it had an indoor pool. I must admit that I did not check to find out if it was heated, since I had never run into an unheated indoor pool. We were there with our grandkids who love to swim. The pool was very cold. Good news is that I now have an additional item to check when making a reservation. The only reason for not staying again is the cold pool. We will look elsewhere next year.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Best Western

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Edna
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 1, 2013

DO NOT give these front desk reps your card for incidentals if you dont plan on using the phone or cable in the room. They will put a hold on whatever card you give them for the full amount of the room. The hold was put on my card on a Sunday and was on there for a full week. After 5-6 calls throughout an entire day, i was ignored, not listened to, and not helped in any way. They simply do NOT care.

  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vancouver bc
Top Contributor
182 reviews 182 reviews
69 hotel reviews
Reviews in 92 cities Reviews in 92 cities
96 helpful votes 96 helpful votes
4 of 5 stars Reviewed February 28, 2013

Good hotel in Houston close to all the hospitals (shuttle to area hospitals). Only a two short block walk to the rapid transit train to downtown. Busses on the street out front. The price is what you would expect to pay for a hotel like this.
Great pillow top beds for a good sleep. The hotel is a little older but in great shape. The elevator is very slow but is working.
The people at the front desk are very nice and helpful. Nice lobby.
A very good breakfast, make yourself waffles, sausage (patties and tube), egg (mini omelette type), etc. Very busy but well maintained and stocked.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
boston, MA
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed February 12, 2013

I stayed for a week at this hotel and the service just kept getting better and better. From good recommendations for local information amazingly quick responses to questions or minor issues I would highly recommend a stay here. The prices are reasonable, the rooms are spotless with super comfortable beds and service service service service. Nice pool and jacuzzi too!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Winfield, Kansas, Usa
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 10, 2013

we have stayed at this hotel many times since 2008 and it works quite well for us. our main complaint (other than when an elevator is not working) is that the dinning room is slow to open and the gravy is very thin.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Best Western

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Plaza Hotel & Suites at Medical Center

Address: 6700 South Main Street, Houston, TX 77030
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > University Place
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#24 Best Value Hotel in Houston
#82 Family Hotel in Houston
#92 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Number of rooms: 125
Reservation Options:
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Also Known As:
Best Western Plaza Hotel And Suites At Medical Center Houston
Houston Medical Center Hotel
Best Western Houston
Houston Best Western

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