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Crowne Plaza Houston Downtown: Traveler Reviews


Crowne Plaza Houston Downtown
Hotel class 3 of 5
Back to Crowne Plaza Houston Downtown
1700 Smith Street, Houston, TX 77002
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Traveler Reviews

64% Recommend
3.5 of 5 stars 31 reviews
Excellent
9
Very good
7
Average
4
Poor
6
Terrible
5
By trip type
All (31)
Business (12)
Couples (5)
Family (4)
Friends getaway (1)
Solo travel (4)
[ Date ] [ Rating ]
“Mid-grade hotel at First Class price”

Crowne Plaza Houston Downtown

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3 of 5 stars
SteveHawse 4 contributions
Washington, DC
Jun 28, 2009 | Trip type: Business, Solo travel

The hotel was nice. Not excellent - but nice. There was minimal staff and information regarding availability of hotel amenities (the pool, for example) was incorrect. Staff was friendly and did refer to me by name. Elevators were plentiful and fast - no annoying wait. There was no concierge service to speak of, which was particularly disappointing, since Houston is a place where you need a little bit of extra help to find something to do. It charges upscale hotel rates, but really doesn't provide much above it's Holiday Inn cousins. A nice, basic, clean, comfortable place. But certainly not a 4-star experience. Internet was free, however, a nice perk. Like every other hotel in downtown, there is no self parking.

  • My ratings for this hotel
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Business
  • Traveled with Solo Traveler
  • Member since June 22, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $216 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Simply loved our stay at the Crown Plaza!”

Crowne Plaza Houston Downtown

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5 of 5 stars
Vanage 1 contribution
Louisiana
Jun 15, 2009 | Trip type: Family

The staffs were very friendly and it had a homey atmosphere.

  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
  • Date of stay June 2009
  • Visit was for Leisure
  • Traveled with Family with Teenagers
  • Age group 50_64
  • Member since June 15, 2009
  • Would you recommend this hotel to a friend? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $216 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Not worth the money!!”

Crowne Plaza Houston Downtown

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1 of 5 stars
blueyezbridget 1 contribution
Louisiana
Feb 12, 2009 | Trip type: Family

On arrival toilet was clogged. black hairs were found all around the so called jacuzzi tub (It was only a big tub, no jacuzzi), Ceilng has water damage .Food was disguisting and very pricey! Service elevator kept us up from 11pm to 6am. Beds were horribly uncomfortable. And to top it off there was construction at the hotel. We had a horrible night!

  • Liked — big room
  • My ratings for this hotel
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 3 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay February 2009
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 25-34
  • Member since February 12, 2009
  • Would you recommend this hotel to a friend? No
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $216 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“A nice hotel but fron desk staff needs improvement”

Crowne Plaza Houston Downtown

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3 of 5 stars
resfan 6 contributions
salt lake city, utah
Sep 20, 2008 | Trip type: Business, Solo travel

This hotel is in a perfect location for my meetings and it is a reall beautiful hotel. The only major issue I had was the reservations staff told me one thing that was correct and the front desk told me something completley incorrect. Everything else about this hotel is great.

  • Liked — The location
  • Disliked — The front desk staff needs some additional training
  • My ratings for this hotel
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Business
  • Traveled with Solo traveler
  • Age group 25-34
  • Member since December 27, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
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Average price*: $216 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
“Great experience!”

Crowne Plaza Houston Downtown

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5 of 5 stars
grapedaze 1 contribution
lake jackson
Aug 11, 2008 | Trip type: Couples

Will stay again! My husband and I stayed here over the Hyatt Regency because of the higher ratings posted on orbitz and it was $50 less. As soon as we walked in the hotel we were upgraded to a better room w/ a posturepedic memory foam mattress, (this alone was so worth it), complimentary sound spa cd and a small kit w/eye mask and lavender linen spray. It was my birthday, they gave my husband and I a free drink ticket at the bar too! Customer service were so friendly and welcoming! When we walked into our rooms it smelled fresh and clean! This hotel is valet parking only and they are super fast!

  • Liked — The posturepedic memory foam mattress!
  • Disliked — none
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay August 2008
  • Visit was for Personal event (wedding, ...)
  • Traveled with Spouse / significant other
  • Age group 35-49
  • Member since August 11, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, Great pool scene, Pet owners, Families with young children
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $216 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
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Crowne Plaza Houston Downtown Address

1700 Smith Street, Houston, TX 77002