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“Disappointing” 2 of 5 stars
Review of Crowne Plaza Houston Downtown

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Crowne Plaza Houston Downtown
3.5 of 5 Hotel   |   1700 Smith Street, Houston, TX 77002 (Downtown)   |  
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Ranked #164 of 468 Hotels in Houston
Certificate of Excellence 2014
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2 of 5 stars Reviewed September 7, 2004

We stayed here after bidding $40 a night. I was so excited but was soon disappointed. The rooms were so tiny and we had three little ones. The parking is totally valet, there's no good restaurants near by and local calls are $.50 (what a joke). The staff was unhelfpul and ignored us much of the time. The pool was outisde, and in Houston that means you'll never get to use it. It felt like the Holiday Inn with a superiority complex.

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350 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Houston, TX
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21 reviews 21 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed March 20, 2004

Our family stayed here for a weekend getaway. The hotel was very busy, with two wedding receptions taking place. In spite of this, the staff was extremely attentive and helpful. Our rooms were spacious and clean, and everything was in good repair. While the lobby decor does have something of a early 1970's feel, it is spotless and well-maintained.
The lobby decor lends something reassuring -- it reminds you of a Houston that doesn't exist anymore, the place where Judge Hofheinz built the Astrodome, and folks spent New Year's Eve at the Shamrock Hotel, and Leon Hale wrote for the Post, and the Astros had those crazy stripes across their bellies. A nice, clean, and pleasant hotel. We'll stay again.

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1 of 5 stars Reviewed October 30, 2003

We stayed at the Crowne Plaza Houston downtown after bidding at Priceline $ 80 for a weekday room at a downtown hotel. That seemed to be a great deal, compared to their rack rate of $ 249, but we felt that even our price was still too high for a hotel that seem to be running on its last legs. Some of the staff members (front desk and housekeeping) were helpful and efficient with special requests like a bathrobe or extra pillows, but the overall impression isn´t a favorable one. The rooms facing Smith street tend to be very noisy (heavy bus traffic), and the "renovation" the hotel claims to have done in 2001 (see their website) does not show at all. The aircon in the lobby was very bad, it was extremly humid inside. The room: stained furniture, very low quality linens, bedspreads and pillows. The aircon unit in our room on the 5. floor was extrem dirty (filter AND outlet duct), and the "nonsmoking" room smelled smoky. In the tiny bathroom, the ceiling showed bubbles (mold?). The seating furniture was heavily stained. We tried room service once (mediocre sandwiches), and the server tried to play a common game on us: The receipt we signed in the room did not show extras charges for room service gratuity AND delivery that were later added, but had a line open for a tip. We asked the server whether there would be any additional charges for delivery, and he caimed no!
This way, they obviously try to secure a tip twice, or the hotel management just pockets the "official" gratuity added later. One morning, we tried their breakfast restaurant, and that was a very bad idea. The server was as friendly as a drill sergeant at a US marines boot camp and did not enjoy her work at all. We did not take the unimpressive $ 9.90 buffet, but both ordered an omelette a la carte, and two hours after finishing the dish we both began to have serious belly cramps, followed by day long diarrhea! I guess it would be a great idea to send the local food inspector into their kitchen.

Overall, a terrible experience in a run-down place that is not located too convenient in the downtown area. To go to the convention centre or the fine arts museum, you definitely need a cab. Next time, we will gladly pay more, but avoid the Crowne Plaza at all costs.

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Additional Information about Crowne Plaza Houston Downtown

Address: 1700 Smith Street, Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #164 of 468 Hotels in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston Downtown 3.5*
Number of rooms: 259
Official Description (provided by the hotel):
Downtown Houston hotels that offer distinct accommodations and an accessible location are hard to find, but Crowne Plaza Houston-Downtown is just that. A premier locale situates us between the buzzing industry sector including giants such as ExxonMobil and Chevron as well as fantastic Houston attractions like Minute Maid Ballpark, home of the Houston Astros. Retire to your room and enjoy the plush delights of our exclusive Tempurpedic mattresses and turndown service, with modern Houston hotel amenities such as free high-speed Internet and premium cable in every room. For that extra hint of comfort, our luxury suites and executive club rooms provide extra spacious accommodation. During your stay, take advantage of our state-of-the-art 24-hour fitness center, to include only PRECOR equipment, and don t miss a meal at Brazos Restaurant. Event planners in Houston will adore our extensive ballroom and breakout spaces, serving up to 500 guests. For that winning Houston, Texas vacation or business trip, choose the ample comforts and thoughtful convenience of Crowne Plaza Houston-Downtown, among the finest of hotels in Houston. ... more   less 
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Also Known As:
Crowne Plaza Houston Downtown Hotel Houston
Houston Crowne Plaza

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