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Crowne Plaza Houston Downtown: Traveler Reviews


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Traveler Reviews

64% Recommend
3.5 of 5 stars 31 reviews
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[ Date ] [ Rating ]
Clean, Comfortable, and Excellent Staff

Crowne Plaza Houston Downtown

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5 of 5 stars
Matt2540 35 contributions
Brier, Washington
Jul 15, 2008 | Trip type: Business

Hotel is aging a bit but they have done an excellent job keeping the place well maintained. Room was spotless, large, and quite nice. Keep in mind the hostile weather of Houston and you'll appreciate the condition even more.

Had a snafu with Microsoft registering our rooms properly but the hotel manager, John, came to the rescue and solved what could have been a nightmare of a situation. John and the rest of his staff did such a great job that I would not stay anywhere else in Houston on future visits.

Restaurant was good, bar was good (quiet and easy to have a conversation) and the $7 cab fares to anywhere downtown should make you consider skipping the rental car altogether.

One of the elevators acted 'funny' on me twice which caused me to only ride the elevator on the right for the rest of my stay. But we did see elevator repair there later in the week so once again, they were on top of things.

Only suggestion I would make is that they need to wash the exterior windows which were in pretty bad shape.

  • Liked — Staff
  • Disliked — Dirty windows (exterior)
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay July 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since May 14, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $215 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
Quite, Clean and Friendly

Crowne Plaza Houston Downtown

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5 of 5 stars
alwaysontheroad19 2 contributions
San Ramon, CA
May 13, 2008 | Trip type: Business

I was sent to the Crowne Plaza Houston Downtown because the hotel I orginally had booked oversold. I came in very frustrated, but the staff was excellent. They really turned my trip around. The room was great: clean, quite, comfy beds. I will stay there from now on.

  • Liked — beds
  • Disliked — nothing
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay May 2008
  • Visit was for Business
  • Traveled with Business colleagues
  • Age group 35-49
  • Member since May 13, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for An amazing honeymoon
  • I selected this hotel as a top choice for Business meeting / Event
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
Expected better from a downtown location

Crowne Plaza Houston Downtown

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1 of 5 stars
TravelinTales 9 contributions
Columbus, Ohio
May 4, 2008 | Trip type: Friends getaway

Stayed at this hotel on a weekend trip with a friend. Not too hard to find, but parking was a little weird as the only choice was valet parking for $15.00/night.
Checked in at the front desk where the agent gave me a big schpeal about having been upgraded to a VIP floor and all the amenities that went along with it. I pointedly asked the agent if the room had 2 beds and was told that it did. However, upon entering the room, we found only 1 and so headed back to the desk to get another room. This time we were not given a room on the "VIP" floor and entered our room to find a strange 2nd bath and vanity area behind louvred doors in the main room. It's purpose is still somewhat of a mystery as it contained only a pedestal sink and a regular bathtub--not a soaking tub, not a whirlpool tub--and it faced the wall rather than facing the room. Strange...In addition, this room was right next to the service elevator which ran all night long. For my roommate, who can sleep through a natural disaster, it wasn't a problem. For me, well let's just say I spent the night online in the business center instead of in bed. Had I been in a less noisy room, I probably would've rated the hotel better, but that's what the room is for--a place to sleep. Also, the door to our bathroom had wood splinters on the bottom and stains and the faucet handle on the bathroom vanity was loose. Other than that, the room was clean and the beds were comfortable.
Had dinner in the hotel on the night of our arrival because it was late. Service was decent -- food was good, but I don't recommend the ceviche.

  • Liked — easy to find
  • Disliked — sleepless night
  • My ratings for this hotel
    • 2 of 5 stars Value
    • 1 of 5 stars Rooms
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
  • Date of stay April 2008
  • Visit was for Quality time with friends
  • Traveled with Friends
  • Age group 25-34
  • Member since May 04, 2008
  • Would you recommend this hotel to a friend? No
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
Great Surprise by the Front Desk Associates

Crowne Plaza Houston Downtown

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5 of 5 stars
Jububbles 9 contributions
London
Mar 20, 2008 | Trip type: Couples

I've stayed at this hotel on the 19th March 08 (last night) and had a wonderful time.

The hotel is convenietly located in Houston's Downtown district. There is not much to do around, but I wasn't in Houston for holidays. There are quite a few restaurants in the Market Sq, which is located about 1/2 mile from the hotel.

We've stayed in an executive level room, which came with a Tempur (?) mattress, relaxation CD, ear plugs and eye mask for maximum comfort and for a great night of sleep. The King size bed was amazing and really comfortable. The only down side on this room was the size of the bathroom, which was really small, but very clean and functional. The shower head is really good and had a good water pressure.

The front desk associates were fantastic. I've told them I was newly married and when we came back from our dinner they had placed chocolate dipped strawberries and champagne in our room to compliment us on our wedding. It was a really nice touch and really thoughtfull of them.

I had one of the best nights of sleep in this hotel, the bed is really comfortable. I'll definitely would stay there again, but it is likely I'll never be back in Houston.

  • Liked — Comfortable bed
  • Disliked — Small bathroom
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
  • Date of stay March 2008
  • Visit was for Other
  • Traveled with Spouse / significant other
  • Age group 25-34
  • Member since June 07, 2007
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Girlfriend getaway, People with disabilities, Older travelers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
Great Hotel

Crowne Plaza Houston Downtown

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5 of 5 stars
dtrcvc 2 contributions
Rayne, Louisiana
Mar 3, 2008 | Trip type: Family

Very nice hotel. Great staff. Room service was awesome. Rooms were very nice and clean. Overall great hotel and service. Will definetily go back!

  • Liked — Everything was great
  • Disliked — N/A
  • My ratings for this hotel
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
  • Date of stay March 2008
  • Visit was for Quality time with family
  • Traveled with Family with young children
  • Age group 18-24
  • Member since February 19, 2008
  • Would you recommend this hotel to a friend? Yes
  • I recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Families with young children, Families with teenagers, Tourists
  • I do not recommend this hotel for Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Pet owners
  • I selected this hotel as a top choice for Museums / Cultural / Historical sites, Great food / Wine, Shopping, Other
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $215 (year-round)
Call now to book: 800-980-6424 from CrownePlaza.com
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Crowne Plaza Houston Downtown Address

1700 Smith Street, Houston, TX 77002