I'm only writing to tell those of you with vehicles like mine that are over 8'-8" tall that parking here is next to IMPOSSIBLE! After calling on my cell phone and circling for 50 minutes (for real), it was finally the Galleria MALL's security (not the hotel's) that kindly let me park my 9'-7" Sprinter Van (RV) in the mall's underground truck garage. The hotel's staff (2) told me wrong info twice... leading me into a very frustrating goose-chase for much of my 50 minutes of circling. The only option seems to be to have the hotel valet park your vehicle. Nope, not interested. What was MOST disconcerting was the GM was already gone (6pm) and the front desk manager, whom I met and told in person, merely said "Oh, they told you wrong..." NO apology even after saying I had just driven 9 hours to get there, was tired, was given incorrect info, etc. WHAT IS WRONG WITH SAYING, "We are SO sorry that you had to be inconvenienced?" much less offering me an iced tea at that point. I am understanding, upbeat and positive most all of the time... until management drives me to frustration and anger. Argh...
- Official Description (provided by the hotel):
- Expect a warm welcome when you arrive at The Westin Galleria Houston. Connected to The Galleria Shopping Center it is the only place to stay for ultimate leisure, entertainment and recreation. ... more less
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- Also Known As:
- Westin Houston
- Houston Westin