There isn't much to say about the rooms themselves. It is a standard Westin. Great, wonderfully comfortable beds, good working space, could use more electrical outlets, and in general comfortable and well furnished without being extravagant. The hotel is located in (literally in) the huge Galleria Shopping Mall in Houston, allowing you to walk from the hotel directly into the mall, and take advantage of the wide variety of food and shopping available there without stepping foot outside. Be careful, however, because this mall has TWO Westins -- this one, and the entirely separate Westin Oaks. They are on opposite ends of the mall. I accidentally arrived at the Westin Oaks without realizing the difference, and by the time the front desk realized my mistake the valet had already removed my car. No problem. The front desk provided me with a map showing me how to walk inside the mall from one Westin to the other, and they moved my car to the other hotel. A bit inconvenient but it was my own fault, and the Westin Oaks staff was extremely accomodating. The other downside (and it is a mixed blessing) is that the hotel uses the mall parking garages as its self park area. Having parked in those garages and knowing how massive and confusing they can be (the valet at the Westin Oaks could not really describe to me the easiest way to park there and get back to the hotel), I opted for the relatively expensive valet parking instead. I assume self-park would be free since the mall parking is free.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for taking the time to review your past stay at the Westin Galleria. We are grateful for all guest feedback as it affords us the opportunity to grow in our guest services. We apologize for the confusion between the two towers but I am elated to hear that our front desk was able to direct you to the correct tower. I am also glad to hear that our valet was able to move your car from one tower to the other without any hassle. As we share our parking with the mall, you are correct that self-parking is free, and I apologize that this was not communicated to you. We hope that if your travels bring you back to the Houston Galleria area that you will give us the privilege of hosting you once again. Thank you once more for your kind post and looking forward to your next visit.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.