I am surprised this chain lends its name to this hotel: the front lobby is dark and impersonal, it's overly seaweed monochromatic theme is dull to the eyes and the hallways have cracked/chipped crown molding.

The positives: check in was easy and they let patiently waited for me to retrieve my bags before I self-parked (I was told valet is $40 a day!). The work-out facility is pretty decent with several cardio machines, weight machines, exercise balls, medicine balls and free weights. The equipment was excellent, but this Westin missed out again because the room was big and impersonal with harsh lighting. Personally, I love natural lighting in gyms, it's more motivating.

Like I said before, the rooms themselves were pretty drab; they tried to have a calm, inviting tone to the room but it comes across as tired and outdated. I had a huge room that dwarfed a small double bed; seriously, no queen-size available? The carpet had a large stain in the middle of my room and the seating area consisted of two tiny, uncomfortable chairs. The disproportionate relative size of the room and furniture didn't make me feel at home at all.

Hotel is very dated, way over priced and very humid, INSIDE the rooms(mold maybe?). When entering the lobby you will notice the smell immediately. The toilet in our room took at least 4 minutes to refill, very noisy. On a positive note, it IS connected to the Galleria. We could have stayed at the Hilton down the street and paid a driver to run us back and forth in a limo and still saved money and the rooms are new there. Side note: the management could put a sign at the third floor exit indicating that the hotel restaurant is located in the mall. We witnessed at least three other couples exit the elevators looking for the restaurant, without success.

I stayed at the Westin for an overnight business trip. All in all, it was an OK hotel - certainly nothing mind-blowing. The room was in decent shape - bathrooms were pretty small. I was disappointed that there wasn't a hotel bar to be found- you had to go out in the Galleria shopping area to find a bar.

I thought the best attribute was the workout facility. This must have been their latest add-on - and it was top notch. Plenty of room and lots of equipment choices.

The location is great - right in the middle of everything. You can quickly access the mall and shop and eat in there if you want. I found the staff to be friendly and cordial, but not overly helpful.

On my next business trip, I'll likely look for another hotel to visit.

Pretty mediocre. My phone didn't work when I arrived and they couldn't replace it. I called the front desk from my cellphone because they wouldn't answer the Service Express button or couldn't reach the Operator from my second phone. Wakeup call came 45 minutes late. Despite a sign stating there were certain amenities in the room, they weren't there (ie: Panna water). Clean comfortable room but that's it. Not a great advertisement for Westin.