Hotel is very dated, way over priced and very humid, INSIDE the rooms(mold maybe?). When entering the lobby you will notice the smell immediately. The toilet in our room took at least 4 minutes to refill, very noisy. On a positive note, it IS connected to the Galleria. We could have stayed at the Hilton down the street and paid a driver to run us back and forth in a limo and still saved money and the rooms are new there. Side note: the management could put a sign at the third floor exit indicating that the hotel restaurant is located in the mall. We witnessed at least three other couples exit the elevators looking for the restaurant, without success.

I stayed at the Westin for an overnight business trip. All in all, it was an OK hotel - certainly nothing mind-blowing. The room was in decent shape - bathrooms were pretty small. I was disappointed that there wasn't a hotel bar to be found- you had to go out in the Galleria shopping area to find a bar.

I thought the best attribute was the workout facility. This must have been their latest add-on - and it was top notch. Plenty of room and lots of equipment choices.

The location is great - right in the middle of everything. You can quickly access the mall and shop and eat in there if you want. I found the staff to be friendly and cordial, but not overly helpful.

On my next business trip, I'll likely look for another hotel to visit.

Pretty mediocre. My phone didn't work when I arrived and they couldn't replace it. I called the front desk from my cellphone because they wouldn't answer the Service Express button or couldn't reach the Operator from my second phone. Wakeup call came 45 minutes late. Despite a sign stating there were certain amenities in the room, they weren't there (ie: Panna water). Clean comfortable room but that's it. Not a great advertisement for Westin.

I have stayed at the Westin Galleria several times in the past. It offers no service (staff ignore you completely), fair rooms (but carpeting is now long overdue to replacement), but does have location. You are inside the Galleria mall and I would not go here for any reason other than for a shopping weekend.

I spent November 17-19 at this hotel and was assigned Room 1855. It is right next to the elevator (but to be fair I only heard the elevator buttons and motor from the bathroom) but has to be the smallest room in the hotel. It has one queen bed, while every other time I have stayed here I was given a King or Double/Double. It barely fit a queen bed and was very tight.
I felt robbed as I did not get the same degree of comfort as in the past and clearly got the worst room on the floor.

Service was the usual zero. Front Desk clerk surly upon arrival. At check-out, I told her I drank a Perrier and she said she did not want to open my account which had been zeroed out to charge for it. (I bet you I get a charge in a few days time for that and more, this front desk has been full of errors in the past I have noted.) When we checked out (2 people with 2 large and 2 small suitcases, we hailed our own taxi from the taxi line and loaded with the hotel of the driver; doormen were busy sneaking a cigarette break.)

The question is will I return. The answer is probably, despite the abuse and poor service. I do not go to a hotel to waste my time with the staff and in the case of this hotel, I stay here for location. I won't accept such a tiny room the next time, but probably will return. Hopefully they will change the filthy carpeting by then.

You can do well staying here if you check in and out quickly, ask no questions of any hotel staff and eat all meals away from the hotel.

It really is a shame as the management does not care and that reflects with the service from the staff, but it does noffer location.