I paid a corporate rate of $150 but noted this room was going for over $300 on starwood.com. You know how some hotels spend all the money on the lobby and not on the room? This is not one of them. They have not spend money anywhere at this property. It was clean, conveniently located and the room was large, just not up to what I consider Westin standards. There are two Westins at the Galleria and they both appear to be the same, I've stayed in both. Personally I prefer the Westin Oaks for it's location to the food court and Westheimer Road.

This place just need a major remodel.

Just wrapped up 3 nights at the Westin Galleria and yes, the reviews on this site pretty much reflect the hotel with some minor differences -- attributable to each person's taste of course.

Pros

- A great location if you actually wish to visit this particular area of Houston. The hotel is part of the Galleria shopping complex (can enter the mall directly from the hotel from at least two floors). More than enough stores and nice restaurants in this area. For the Starbucks addicts - a location is just a short walk away from the lobby level inside the mall - I certainly appreciated it each morning

- Service was nice; people were friendly at reception, housekeeping;

- Rooms are sizable (although bathroom a bit cramped), the in-room internet connection worked perfectly (although not free);

- Westin heavenly bed is always to be enjoyed.


The not-so-pros

- The hotel was a little dated and dingy (both the common areas and rooms). Never a fan of the door that connects your room to the room beside you -- the sound of the room next door carries through this as if you were in the same room with that crying baby or whatever else was happening next door.

- Toiletries a little skimpy (maybe expected at the price charged?);


I would probably stay here again -- a no-brainer if I return to the Galleria area.

My wife and I stayed at the Westin for one evening. We requested a $150 rate through priceline.com and they took it, so the price was right. The entire staff was very friendly and prompt, from the porter to the front desk to the concierge. When I called down in the evening to ask for a toothbrush, an attendant was at our door within two minutes. Room service the next morning was prompt and courteous.

The hotel itself was quiet and the room/bed was comfortable. There was no bad odors or stains - everything was clean and fresh. The location was phenomenal as you literally step out of the elevator and walk right into the mall.

Overall, this is a solid hotel and we will definitely be coming back.

I spent a couple of nights here while attending a convention in the hotel. Maybe it was because I am a Starwood Preferred Guest member or because I was part of the convention crowd, but if my room is typical of the Westin Galleria, the hotel deserves a good review. The room was large, well appointed and quiet, despite being near an elevator. Its location adjacent to the Galleria is particularly convenient. One feature I liked that I haven't seen before is a computer terminal in the lobby where one can print out airline boarding passes — very handy!