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“Lancaster Hotel's excellent service starts and ends with the vallet attendents!” 4 of 5 stars
Review of The Lancaster

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The Lancaster
4.0 of 5 Hotel   |   701 Texas Ave., Houston, TX 77002 (Downtown)   |  
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Hotel amenities
Special Price
10% off room rate
Ranked #2 of 451 Hotels in Houston
Lafayette, Louisiana
1 review
“Lancaster Hotel's excellent service starts and ends with the vallet attendents!”
4 of 5 stars Reviewed 3 weeks ago

The service at the Lancaster in Houston was excellent. It started with an exceptional greeting by the vallet attendents and continued on through out our stay. The rooms were very comfortable, the bed was excellent, and amenities were updated and clean. Loved the close proximity to the Bayou Music Center for the concert and loved the shuttle car that took us where we needed to go so we did not have to drive after dinner. What really stood out on our visit was the attention given to a guest of ours who met us at the Lancaster for an evening of dinner and a concert. He had trouble with his truck battery not starting. The shuttle car was not there at the time and did not return before we needed to leave for dinner reservations. The attendents took care of getting his truck jumped and started. But they didn't stop there. Knowing we were at the concert and that our friend would need his truck to go home right after the concert, they had the truck started and running in front of the hotel when we returned from the concert. They really stepped it up and gave exceptional service, not just to their guests staying there, but to our guest who lives in Houston. Awesome job.

Room Tip: All rooms are excellent as most all are king bed rooms.
See more room tips
  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, 2 weeks ago
We are the closest hotel to the Bayou Music center, making us the ideal location for attending a concert. As you mentioned, our car service operates within a 3 mile radius of the hotel making it easy for guests to get to and from their downtown destinations. We aim to go above and beyond for our guests and we are thrilled that you had a wonderful stay.

Sincerely,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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395 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (105)
Date | Rating
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English first
Bogota, Colombia
Senior Contributor
26 reviews 26 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This the perfect hotel for business purposes in down town Houston. The rooms are really confortable, and the hotel staff is really committed to guest satisfaction. Its well equipped both to rest or to work in the room.

Stayed August 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, 3 weeks ago
We hope to remain your preferred hotel when your business brings you to Houston. Thank you for the comments and feedback. We look forward to seeing you again!

Sincerely,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, Shanghai, China
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Visited Houston for business reasons. Some potential customers recommended we stay here. We stayed here for 4 nights before returning home.

Surprisingly the building was built from I think 1929, and has been well maintained. The place is clean, kept maintained. staff are attentive, and most important, the wifi throughout the hotel was most excellent!

Rooms were spacious and very comfortable and cleaned everyday. Breakfast was omlette sausages bacon cereal, more or less the same everyday. It tasted good. Also having the lovely staff there to serve.

Lancaster is great for business location, but i was told that most activites happen outside of downtown.

  • Stayed August 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, 3 weeks ago
The Lancaster Hotel has been owned and operated by the same family since 1926. In fact, our owner's Great-Grandfather, Michele DeGeorge, was the original builder. We strive to provide exceptional customer service each and every day and we hope to serve you again in the future.

Sincerely,

Michelle
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1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

My husband and I stayed at The Lancaster to celebrate our anniversary. The suite was lovely with beautiful decor and an extremely clean bed and bathroom. We were so impressed with the friendly staff and all of the details of this quaint hotel. We will definitely be back! It was nice to find that there were so many restaurants and entertainment within walking distance.

Stayed August 2014, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, 3 weeks ago
Happy anniversary to you and your husband! We are thrilled that you chose The Lancaster for your special day. We hope to welcome you again in the future!

Sincerely,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We love to celebrate our anniversaries with a stay at the Lancaster. Everything about this hotel is charming. It has it all - location, an amazing restaurant, and beautiful rooms. No detail is missed. You feel relaxed from the moment you arrive. We love staying here.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, 3 weeks ago
Thank you for your comments and feedback. How kind of you to give us the label of "your favorite Houston hotel!" Congratulations on your recent anniversary. Thank you for letting be part of your special weekend.

Sincerely,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago

The Lancaster Hotel is a charming old hotel which has been updated but has not lost its charm. Located within walking distance to the theater it is a great end to a wonderful evening out. The rooms are very comfortable without being overdone. Very neat and tidy. The linens and bed are wonderfully soft and inviting. The staff are very warm and welcoming. A wonderful place to spend the weekend even if you live in town. You will feel very pampered.

  • Stayed August 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, 4 weeks ago
It is our joy to pamper our guests! Clean and tidy rooms are a priority here at The Lancaster, as well as providing the very best customer service in the industry! Come back and see us.

Kind Regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Jackson, Texas
1 review
5 of 5 stars Reviewed 4 weeks ago

We booked the Lancaster hotel after we discovered it for our wedding night hotel. (My husband's name is Lancaster, so we thought it would be fitting.)

We absolutely loved our stay at the Lancaster. All the staff was overly friendly and courteous. They went above and beyond to ensure our stay was perfect. We arrived to our suite with a bottle of champagne and chocolates with a note from the owner thanking us for our stay. They were very accommodating when we needed a ride the next morning from our hotel to the airport. We didn't have to think twice about it. The nice man working the front desk ensured us that he would be calling that night (midnight) to confirm all travel plans. The next morning we left my wedding dress and my husband's tux for our mom to pick up. We didn't have hangers, but the front desk quickly found a way for us to hang up out important clothing while they waited for our mothers.

When we arrived we went to the hotel bar for a night cap. The bartender was so nice and friendly. The drinks he made for us were delicious. I requested a drink he had never heard of (I get that a lot with my specialty drink I like), however I rattled of the ingredients and he quickly made his version of it, which was by far the best I have ever had.

Our room was very clean and had the most up scale touches. For how are room looked we couldn't believe what we were paying. It was such a great price for how magnificent the room and views were.

We definitely enjoyed our stay at the Lancaster and we will be back soon.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, 4 weeks ago
Congratulations on your marriage! We are so glad to be a part of your special day and we wish you all the very best together! Thank you for the wonderful review and we hope to see you again.

Kind Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Lancaster

Address: 701 Texas Ave., Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Houston
#1 Luxury Hotel in Houston
#4 Business Hotel in Houston
#15 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lancaster 4*
Official Description (provided by the hotel):
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston

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