The service at the Lancaster in Houston was excellent. It started with an exceptional greeting by the vallet attendents and continued on through out our stay. The rooms were very comfortable, the bed was excellent, and amenities were updated and clean. Loved the close proximity to the Bayou Music Center for the concert and loved the shuttle car that took us where we needed to go so we did not have to drive after dinner. What really stood out on our visit was the attention given to a guest of ours who met us at the Lancaster for an evening of dinner and a concert. He had trouble with his truck battery not starting. The shuttle car was not there at the time and did not return before we needed to leave for dinner reservations. The attendents took care of getting his truck jumped and started. But they didn't stop there. Knowing we were at the concert and that our friend would need his truck to go home right after the concert, they had the truck started and running in front of the hotel when we returned from the concert. They really stepped it up and gave exceptional service, not just to their guests staying there, but to our guest who lives in Houston. Awesome job.