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“Great Place to Stay in Downtown Houston” 5 of 5 stars
Review of The Lancaster

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The Lancaster
4.0 of 5 Hotel   |   701 Texas Ave., Houston, TX 77002 (Downtown)   |  
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Hotel amenities
Special Price
15% off room rate
Ranked #2 of 451 hotels in Houston
Tulsa, Oklahoma
1 review
1 helpful vote 1 helpful vote
“Great Place to Stay in Downtown Houston”
5 of 5 stars Reviewed March 20, 2013

I booked The Lancaster for a quick business trip to Houston and I look forward to doing so again. The staff was excellent and the hotel provides free breakfast in their great bistro as well as free wifi. The Lancaster has the charm of a boutique hotel, far from the cliche chain hotels I usually stay at. The hotel is undergoing renovations, but I look forward to visiting again when they are complete. Great price, great service, and a great stay!

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 21, 2013
Dear Recent Guest - We are so glad that you chose The Lancaster Hotel during your recent trip to Houston. We hope to be your preferred hotel in the downtown area and we look forward to welcoming you again in the future. Many thanks for your comments and feedback. -Lancaster Staff
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357 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (97)
Date | Rating
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English first
Dallas, Texas
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 18, 2013

First of all I will start by saying this a great location for a hotel. Right in the heart of the cultural district in Downtown Houston. I would recommend this hotel to family and friends, but I would also want people to be aware of the experience we had on our stay.

Service - The hotel staff were really good. The valet attendants had our car ready in 10 minutes or less and they do tell you to contact them 15 minutes prior to leaving. The valet is 30.00 per night with unlimited in and out privileges. I thought that was a little steep but after walking around downtown all other lots are 40.00 or higher for the daily max with no in and out.
The front desk employee, Russell, was a really nice guy. He made sure we were taken care of and did a speedy check in process. He also gave us a coupon for a free appetizer at the Aquarium restaurant. He did tell us that there was an 8.95 fee per guest for the "free" breakfast buffet that would be charged on our bill. I wasn't too happy with this charge as we did not go to the breakfast bar at all on our 3 day stay. When I asked to have the charged removed I was denied. That is the one problem I had with the service during our stay. Russell also informed us that they were in the middle of a renovation on the hotel and its rooms, but that the movers would only be working during a 10am to 5pm shift. This was false, I was woken up every morning by people moving furniture at 7:30 - 8:00 am. Normally I wouldn't care, but this was a getaway weekend and we wanted to sleep later than normal. This also caused a problem on the two elevators in the hotel. We were forced to wait 4 or 5 times on the elevator because it was full of furniture being moved from one floor to the other.

Room - We had a queen room on the 5th floor. The room was nice, but quiet small. The bed was very comfortable and the pillows as well. The TV in the room is very small, but sufficed for the amount of time we were actually in the room. The room was very clean and tidy. The furniture and fixtures are kind of worn in some areas. I know this is a historic hotel, but updating ammenties would be a good thing. There is free WiFi in every room which was a nice. The bathroom was clean, but it was a little small as well. The closet with the ironing board was actually attached to the bathroom with little to no clearance when opening the closet door. You had to close the bathroom door and then open the closet door to have enough room to move. Kind of tough...

I would recommend this hotel as it was a nice stay. I complain a little, but overall the attitude of the staff and the location of the hotel made up for its cons.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 19, 2013
Dear Recent Guest - We appreciate your comments and feedback. Thank you for the detailed review. Please contact our reservation department directly and we would be glad to offer you an upgrade on your room type, as it looks like you received a queen room during your last stay. We would love to host you again upon the completion of our renovation so that you can experience the renovated guest rooms and amenities. We apologize for any inconvenience you may have experienced and we hope to make it up to you the next time. Sincerely, Lancaster Staff
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Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 16, 2013

You know, I've shared the parade information from Houston; however, I failed to mention where Better Half and I stayed--the Lancaster Hotel...

I wanted to stay close to the parade route, googled the address of the way it was going and decided on this hotel. Located just two blocks from the route and after reading reviews, I knew this one was the one...

I was right...

Upon entering the foyer (for lack of better description) I smelt fresh flowers, wood and leather...A great combination, especially when horses and parades are on one's mind...See the rest of this review at CharmingSouthernTrails.com

Room Tip: Enjoy supper there...the restuarant is very delicious...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 18, 2013
Dear Guests - The rodeo parade is such a special event in Houston and we are glad you chose The Lancaster during your leisure time downtown. Throughout the years we have housed a number of guests that partake and enjoy the Rodeo Parade and we look forward to hosting you and your "better half" again in the future. Look out for the renovated rooms and public areas coming July 2013! Sincerely, Lancaster Staff
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Beaumont, Texas
1 review
5 of 5 stars Reviewed March 15, 2013

I have been staying at the Lancaster for over 20 years. Right in the heart of Houston, this amazing, posh hotel will not disappoint you. I first started going when I was a young woman the hotel was the center of the party. Now as I have matured it provides a relaxing environment that always brings me back home. The rooms have gone from quintessential southern to a clean industrial lines. Luxurious in every way possible.

  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 18, 2013
Dear Loyal Guest - We appreciate your loyalty throughout the years and we consider it an honor to serve you. We are glad to be a property where you can have a home away from home. Thank you for the comments and feedback. Sincerely, Lancaster Staff
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Portland, OR
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 14, 2013

There are certain hotels that remind you of the classics - the Waldorf Astoria in New York, the Palmer House in Chicago. Those are large institutions that somehow retain a classic feel. The Lancaster is a small hotel that feels the same, but in a sense even better because of the cozy, old (but not run down) feel. Don't expect over-the-top luxury, but instead everything is "just right." The room was small but perfectly adequate and everything worked fine. The dinner service was excellent, if a bit pricey and a hot buffet is included in the room price (as is internet - are you listening large hotel chains?). Apparently, The Lancaster is about to begin a renovation project which will only make this establishment better.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 15, 2013
Dear Recent Guest - Thank you for your wonderful comments and feedback. We thrive to be an establishment where guests can experience a historic charm and elegance that is unmatched. Yes, with renovations underway we hope to retain such classic charm with modern amenities and technology. We are honored to serve you and we hope to see you again in the future.
Sincerely, Lancaster Staff
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San Antonio, Texas
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 13, 2013

We have enjoyed staying at this hotel several times. The restaurant is good, the rooms are nice and bedding excellant.
We love the location as directly in the theater district, they have some shuttle service within 5 mi. Good restaurants within walking distance.
$30. charge for parking but now the breakfast is included.

Room Tip: Rooms on the front side give you the opportunity to see the walkers below going to the threaters.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 14, 2013
Dear Loyal Guests - We hope that you have experienced a home away from home at The Lancaster. It is our honor to serve you and we look forward to welcoming you again!
Sincerely, Lancaster Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bega
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed March 11, 2013

We had a wonderful stay at The Lancaster, it is a bit expensive, but you certainly get the service. Breakfast was included and was very good, with hot and cold options. The staff were friendly and helpful.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LancasterManagement, Manager at The Lancaster, responded to this review, March 13, 2013
Dear Recent Guest - We are so very honored to serve you and we thank you for choosing The Lancaster Hotel. Come back and check out the renovated hotel come July 2013!
Sincerely, Lancaster Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Lancaster

Address: 701 Texas Ave., Houston, TX 77002
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Downtown
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Romantic Hotel in Houston
#1 Luxury Hotel in Houston
#7 Business Hotel in Houston
#21 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Lancaster 4*
Official Description (provided by the hotel):
Recently accepted into the Historic Hotels of America with Stately elegance and Outstanding service in a Historic Downtown location with Luxurious accommodations. These are the hallmarks of The Lancaster hotel. Here at The Lancaster Hotel in Downtown Houston, Texas, classic luxury and a grand tradition of hospitality blend perfectly with modern technology and warm, personalized service. Our stylish boutique hotel combines classic modern design, pampering services, amenities and superior comfort to exceed the expectations of the discriminating business or leisure traveler. The Lancaster is perfectly situated in Houston’s theater district near all the entertainment in downtown Houston, including Houston’s finest culinary, cultural and entertainment destinations. Experience luxurious comfort in our 93 tastefully appointed guest rooms and suites designed with the amenities and ambiance you have come to expect from a luxury boutique hotel. Unwind in the plush comfort of down duvets and feather pillows, Crabtree & Evelyn toiletries, plush bathrobes; complimentary wireless high-speed Internet, complimentary courtesy car service to nearby attractions and businesses and much more. Relax with the knowledge that we are completely at your service. ... more   less 
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Also Known As:
The Lancaster Hotel Houston
Lancaster Hotel Houston
Lancaster Houston

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