Stayed at this hotel for business with 3 colleagues. Location was good to navigate throughout Houston area. Desk staff/bellhops were polite and very helpful as we had shipped materials to the hotel in advance and they had to locate them late at night when we arrived. Breakfast omelet with salmon was awesome. Room was comfortable and shower good, though the drainage needed to be worked on badly. Other than that, would stay there again.

This seems to be a place for business conferences, with an impressive center courtyard several stories tall. When I got the room at a cheap price online, I went to their web site to check out if I'd really got a deal or not. They listed the room at around $200, so price-wise it seemed great. However, I was to find out that what I paid was more appropriate as it was a bit worn-out overall. Also, on the web site, the chain has a desire to comfort you & offer elegance, which they pretty much met with elegant (if old) furnishings. Pop machine $1.75, so that shows you the prices. Front desk staff very professional. Located off the highway, so it was quiet. The (furnishings, carpeting, tv, etc.) seem to be a bit worn out. The carpet in the hallway and in my room was damaged (water & other reddish stains & not adhering well). The bathroom was nice with a tub and seemed to be new. The tv seemed to be a bit small and/or old for a hi-quality hotel. It's centrally located near main highways and airport; and there is a shuttle bus every 30 min. and/or free parking for your car.

I did not like this hotel because it did not offer 24 hour shuttle service to the hotel. It serves an international airport...it should. For the price you pay to stay there, it should provide the shuttle plus breakfast, at least. I've stayed at more economic pricced hotels who offer shuttles 24 hours plus a great breakfast. On the good side: The room was clean and comfie.

My husband has stayed at this Sofitel Houston for at least 10 bednights a year for over 5 years, also booking at least 6 of his employees to stay here for up to 2 months at a time, this hotel will never have a dime out of him again after our stay this month.

Crowne Plaza have taken over, yeah ok, is that reason for the customer to pay the price?

From soft downy, pure cotton sheets and feather pillows and duvets to polyester and poor quality blankets and cumbersome comforters. From "Eggs and Co" fine french cuisine breakfasts to "No eggs today Maam, you have to expect that...we're changing hands!" From a fine selection of fine wines and spirits and a lovely bar staff to.............no beer, yep no beer!

On departure.............no computer Ma'am (wait for it) We're changing hands! I left my details for my bill to be emailed onto me. After a week of nagging it arrived they had of course already taken the money off my card; not too slow in that department!

If you're expecting the Crowne Plaza to maintain the service you received at The Sofitel............you'll be disappointed.
Funny thing is though it's the same staff, shows what a good hotel manager can achieve.