I've stayed at this hotel a number of times due to business and I've noticed the service and rooms going downhill. The service at the front desk is horrible. I recently had a noisy guest next door (a bunch of kids). No problem until they started to try to open the connecting door and bang on the door. I called the front desk a number of times and checked to see if anyone came up (no-one ever came).

I made note of this on checkout and the guy at the desk couldn't have cared a bit (at least make an effort). Perhaps a crash course in customer service would be useful (I noticed that most of the people at the front desk were from S. America - Customer Service is King in the US).

I've never used the pool as it always looks like a mirky green pond.

The location makes this a good Hotel but I'm going to the Derek across the street from now on.

Got a great rate from an online travel site for about 60% off the list price. Check-in time on a Tuesday afternoon was very quick. Staff was very friendly and helpful with the exception of one guy from roomservice who answered the phone in the kitchen and sounded as though he had been out partying all night. Not rude but definately didn't have his "game face" on yet.

Bed was HUGE (Eastern King) and comfortable. 2 TV's and the fridge were nice. Food from room service was great (cooked in the Omaha Steakhouse kitchen which, despite previous reviews, we loved). Overall enjoyed our stay, though if I had payed the list price for the room I wouldn't have been thrilled.

Got an excellent deal through Hotwire, and the price-to-comfort ratio was the best ever. The suite was spacious, clean and well maintained. Wish the parking was free, but $10 a night for covered parking isn't too bad.

The hotel is 2 blocks from the Galleria, and about 20 min drive to downtown. We didn't explore a lot around the hotel location, but there is a Starbucks right across Galleria, and of course the Galleria has tens of ice cream and fast food joints, and a few decent sit down restaurants.

The worst hotel !!! I stayed at this hotel in Decenber 2006, my reservation was for 3 nights , the first night of my stay I noticed somthing about 2am , about the size of small bird, run across the floor into the living area, I could not belive what just happen the hotel itself looked cleaned, but i guess the saying is true "dont judge a book by it's cover", At this point i shut the T.V. off to to see if I could here anything, sure enough I heard somthing that let me know i was not alone in my room!!, I called the front desk infomed of what was happening, (I also explained that I was terffied to get of my bed, so the would have to use their key, ) Ten long miniutes later someone from the front desk opened the door , looked under the couch and under the bed and said "I dont see anything" and determined there was nothing there, I asked if I could get a new room , I was told to call the front desk I called the front desk to ask for a room change and they told me with a very very nasty attitude that they were all booked. I infomed them that I would be checking out a soon as the sun came up, at that time I was told that i would be charged and early departure fee, to make a long story short I slept in fear , during the night I would here the little critter thoughout the room. My advice stay across the street at Hotel Dereck, (no rodients running across the floor)