Booked two rooms for four people each. Was given two rooms with king size bed and no pull out couch. Management was unwilling to help resolve the situation.

The pool was beautiful. The concierge was very helpful. The room was beautiful--but not very conducive to traveling with kids. Save this property for a romantic get away to the Galleria.

Stayed in a suite in this hotel for 3 nights, and enjoyed it. The room was a good size, with a distinct separation between living and bed room. The bed was quite comfortable. There is 1 TV in the bedroom and 1 in the living room. The living room has seating for 3 plus a desk/chair and a small kitchenette/refrigerator. Everything was new, clean, and well-maintained. The property as whole is similarly well-maintained. The fitness center is nice with numerous cardio machines but no free weights. The pool is very small - basically big enough only for children to splash around. The location is convenient, being directly on the 610 feeder road and near many restaurants as well as the Galleria. Don't expect to walk around the neighborhood, even though the mall and many other places are technically within walking distance. Parking was $12 a day, but it is a deck. Did not eat at the Omaha Steakhouse, but it appeared to have a suitable ambience for business lunch/dinner meetings. Overall, had a nice stay with no complaints.

Just returned from a 3 night stay at Sheraton Suites and found it convienient to all shopping in the Galleria and other venues. Room decor is peaceful and spacious. Bed was very comfortable and loved the pocket doors that separated the living and sleeping areas. Check-in was without incident and no problem with keys to room. Breakfast buffet was varied with the best orange juice I've had in a long time. Staff for the most part were pleasant. The one shortcoming was the jacuzzi. Only in operation once during my stay.The water or jets weren't hot or strong enough.

Problem in pool and jacuzzi area:
Children used the jacuzzi as a wading pool because jacuzzi wasn't in operation!!!!!!

Entire pool area was taken over by kids yelping and throwing things while some adults tried to get some sun or read. Maybe they should allow times for adults and kids to use pool/jacuzzi area. No shuttle from hotel to airport. They will take you to the Galleria which is within walking distance and pick you up.

If you stay in your room for your entire stay it's a good place to rest.

Diva 23

We are Starwood members and this hotel was convenient to an event we were attending in Houston. The rooms are decent, and the hotel is generally well kept. The main problem, and it is a big problem, is the service at this hotel. The staff only knows how to apologize and apologize and apologize, without offering a solution to the problem. Our second night, they didn't give us the requested rollaway bed (they ran out) and also had no more blankets or pillows. They were very very sorry. Much of the staff speaks little or poor English (this includes room service which botched our order so badly that breakfast for 5 people turned into breakfast for 15 -- the room service manager was prompt to remove the excess and fix the bill, however). Everyone greets you, but nobody really knows much about anything. We couldn't get bell service easily. As Starwood members we expected to be treated well, but this property fell below the Sheraton standard, in our opinion.

The hotel was full with a conference, but the staff was unequipped to handle full occupancy, both in experience and in supplies. Things like tea and coffee appeared to be in very limited supply, as were the extra blankets and pillows and rollaway bed we needed.

We would not book here again unless the staff was replaced.

Again, the hotel is quite nice, but the staff inexperienced and even rude at times, in spite of their own mistakes being called to their attention.