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“Updated review” 3 of 5 stars
Review of Crowne Plaza Houston - Brookhollow

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Crowne Plaza Houston - Brookhollow
3.5 of 5 Hotel   |   12801 Northwest Fwy, Houston, TX 77040-6301   |  
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Ranked #135 of 468 Hotels in Houston
Certificate of Excellence 2014
CA
Top Contributor
72 reviews 72 reviews
29 hotel reviews
Reviews in 32 cities Reviews in 32 cities
41 helpful votes 41 helpful votes
“Updated review”
3 of 5 stars Reviewed August 31, 2012

My second time staying here now, I didn't have any issues, the rooms are still so so, it's not high end, but not bad either. The rooms have newer flat screen tvs and are spacious with desks and a sitting area. There is wifi throughout the hotel for free. The staff was super friendly, so nothing bad to say about them. The restaurant was so so, and the staff was really slow in there to notice me waiting, and then to get me a drink and the bill, so I can't recommend the restaurant anyway

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, September 5, 2012
Thank you for your recent comments about your stay at out hotel. I am glad that you found the staff very friendly. I have discussed your comments with the restaurant team and will our processes.
I look forward to your next visit to the Crowne Plaza Houston Brookhollow.

David Comerota
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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388 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (89)
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English first
1 review
5 of 5 stars Reviewed August 25, 2012

Everytime I stay at this location the staff always goes beyond expectations. There are two employees in particular that have built a great repor with me. Henry Strait and Aurelia Gaskin always welcome me with smiling faces and do whatever they can to make my stay comfortable. They keep us coming back..!

  • Stayed August 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, August 27, 2012
I want to thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I have shared your comments with Aurelia and Henry and personally congratulated them on a "job well done".
I look forward to your return to our hotel


David Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
5 of 5 stars Reviewed August 25, 2012

The whole crew at Crowne Plaza was very courteous, helpful and professional.
I enjoyed the excellent service I received during my stay.
I want to especially thank Rebecca for using her personal vehicle to make sure I arrived at my class at Omron on time.
I was on my days off during my stay, the great service and good attitude of the hotel employees made it a good experience while away from home.
thanks
Oliver B. Mills
Nabors Alaska Drilling

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, August 27, 2012
Thank you for your kind words about your experience at the Crowne Plaza Houston Brookhollow.
I am especially pleased that you received great service and you enjoyed the attitude of the hotel team.
I hope to see at the Crowne Plaza Houston in the future.

General Manager
David Comerota
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed August 19, 2012

Upon checkout I asked Lara if I could mail a package from the hotel. She replied that it was not a problem. I gave her the box, shipping information, and account number. She arranged to prepare the box for shipping and asked if it was ok to ship by a certain carrier as she passed by it on her way home! Box arrived safe and sound. Thank you Lara. I will be sure to return to the Crowne Plaza Brookhollow my next trip to Houston!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed August 13, 2012

Thank you Rita Washington for your wonderful customer service! You are definitely a great ambassador for Crowne Plaza! Next time we come to Houston on business we will be staying at the Crowne Plaza!!!!

  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, August 15, 2012
I appreciate you taking the time to recognized Rita Washington. She is a very valuable team member and I appreciate her commitment to the hotel the Crowne Plaza Houston Brookhollow.
I have shared your comments with Rita and we both look forward to your return to the hotel.


David Comerota
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Antonio, Texas
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2012

I stayed here for 4 days and 3 nights and my first impression was a sarcastic "great, another hotel." Obviously, I travel A LOT. But the employees here really made an impression on me - they remember who you are, remember what you like, aren't pressuring at all...it's SO refreshing. They remember your name when you walk in the lobby in the middle of the day. Who does that?!

Each morning I saw Richard in the restaurant he had a smile and would greet me by name and ask me about what I "got goin' on today." And then each evening Ali would bring up my room service, ask me how my day was, tell me I was working too much when he saw the desk in my room covered in papers, make me laugh and leave me with a smile - even if my day was stressful, that guy had me smiling by the end of it. The manager even drove the shuttle for us a few times!

People are just SO nice and not in a fake or overbearing "get your stupid smiley face away from me right now" kind of way - just genuinely nice. And I KNOW I can be less than nice when I'm on a business trip - but these people really made a difference in my attitude. Ali and Richard, y'all are rockstars! I'll definitely be back here because of you.

Thank y'all for listening, being perceptive, and just being flat out nice. High five!

Room Tip: The fourth floor is a "Quiet Zone" so if you need sleep - stay on that floor. The 2nd flo...
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  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, August 15, 2012
Thank you for taking the time to comment on your recent stay at the Crowne Plaza Houston Brookhollow. I agree that the hotel team is very important to the enjoyment of a hotel visit. I am pleased that you found our staff friendly throughout the hotel.
I will recognize Richard and Ali efforts throughout the hotel. Thank you for choosing the Crowne Plaza Houston Brookhollow.

David Comerota
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
5 of 5 stars Reviewed August 8, 2012

I've been staying at this location nearly every week for almost 3 years. I keep going back because of the excellent service provided by the entire staff. Riz, Aurelia, and Henry always provide a warm welcome and make sure that all my needs are taken care of. I highly recommend staying at the Brookhollow location.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPNorthwest, General Manager at Crowne Plaza Houston - Brookhollow, responded to this review, August 10, 2012
Thank you for taking the time to comment on your stay at the Crowne Plaza Houston Brookhollow. I also want to thank you for your continued patronage and I look forward to serving you in the future.

Dave Comerota
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Houston - Brookhollow

Address: 12801 Northwest Fwy, Houston, TX 77040-6301
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#97 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Houston - Brookhollow 3.5*
Number of rooms: 294
Official Description (provided by the hotel):
The Crowne Plaza Houston Northwest Hotels convenient location in Northwest Houston, Texas on US Highway 290 offers easy access to downtown Houston, The Houston Galleria shopping district and many area attractions. A full service hotel offering all the luxuries you have come to expect from a Crowne Plaza if coming to town for business or leisure. Business travelers visiting Weatherford, International Paint, Oceaneering, National Oilwell/Varco, Menniger Clinic, Caterpillar, Cooper Cameron, David Weekley Homes, Siemens or Dresser will find Crowne Plaza NW Hotel the perfect location to work and relax. With over 17,000 square feet of convention & meeting space and a dedicated meeting planner on property, we can accommodate almost any size meeting. The Crowne Plaza Houston NW Hotel features one of Houston's premier restaurants in Remington's Grille & Bar which offers upscale dining and room service. Each guest room is updated with complimentary Rukas WI-FI access, work desk and includes our fabulous Sleep Advantage package ensureing a restful nighs sleep. A key accessible club lounge is available for breakfast Monday Friday from 6 AM - 9 AM and an evening reception including hors d'oeuvres and cocktails available from 5 PM - 7 PM, Monday Thursday evening. Our friendly staff provides world class service which makes this Houston hotel 'The Place to Meet'. ... more   less 
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Also Known As:
Crowne Plaza Houston - Brookhollow Hotel Houston

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