Visit started out ROCKY. I had requested their $25 room upgrade and was informed upon arrival that it was not available for the first night . Later was told it might not be available at all. The website does say on availability but if not available the hotel does not email you to tell you the upgrade is not there. Makes planning a little more difficult. Front desk manager was very helpful on 2nd day of 3 and we did get the upgraded room which is worth the extra $25 if offered.
Second MAJOR issue was the hotel pronounced that the pool would be closed to hotel guests the first day of our stay (a Friday) due to a pool party. The sales dept was trying to increase hotel sales at the expense of its hotel guests. I DID bring this up with management . Temp outside that day was 80+ ! Hotel management decided to open a small sliver of the pool to hotel guests even with the pool party. For a hotel as classy as the OMNI wants to be , there is no excuse for allowing this to happen.
Once we got past the initial issues the hotel staff and front desk mangers DID try very hard to make amends and make sure we were satisfied with the remainder of our stay. AS to hotel service, they deserved an A+. Overall, the hotel staff was very friendly and helpful.
One HINT: before staying at any OMNI join there rewards program , it WILL save you money during your visit and might get you a few extra perks.