We arrived late & were upgraded at check-in; the room was ready & already assigned (we did not ask for it). The young lady at the desk was very friendly & pleasant. When we were leaving for breakfast Sunday morning; the bill was at the door. The per night charge was for the upgraded room, not the amount of the confirmed, reserved room. We stopped by the desk to have it corrected and were told by "A" that it was the charge for that room. We informed her that it was an upgrade and she said that the amount was correct. She then said she would change it as a "courtesy". Not only did she tell us this, but everyone else in the lobby. She was very condescending & smirked the entire time we spoke to her. Giving us the impression that she thought she was right & was doing us a favor. Unless the rules have changed very recently; we have never been charged the rate of the upgraded room. When we checked out later Sunday morning, there were 3 ladies at the front desk. My wife was walking towards the lady at the end of the counter when "A" said she could help her. At this time "A" was as nice as could be, I'm sure because she had fellow employees at the counter with her! (I forgot to mention this in the questionnaire that Hilton sent)
The other problem we had was with the breakfast. Neither morning were we greeted; we had to find someone. The first morning after getting our breakfast from the buffet, the gentleman next to us ordered eggs. We were never told that we could have eggs to order. The second morning, my wife asked if we could order eggs if we have the buffet & were told yes. Again, we weren't made aware of this by the staff. My wife ordered a cheese omelet & she got a ham & cheese omelet. Both mornings we had to ask for coffee/tea refills. Please invest in a new toaster; we turned it on high & it still took 3 times to get "toast". Also, the executive lounge put away the drinks before the posted closing time & there was no one to be found to ask about this! I apologize for the rambling but this hotel was a disappointment.
The only good points about this hotel was our check-in experience, the room was nice & Mark Smith was a pleasure to talk to, very friendly & helpful.
- Official Description (provided by the hotel):
- Our beautiful Clear Lake hotel boasts some of Houston hotels most breath-taking views. One of the best hotels near Houston, we pride ourselves on our service, recreation and access to water sports. Located only yards from the NASA Space Center, enjoy Houston's only waterfront hotel. Just 20 minutes from William P. Hobby Airport, this hotel lets you make the most out of your time in the area. Stay productive thanks to the 24-hour business center or get some work done from the comfort of your guest room thanks to the wireless internet access. All rooms and suites combine comfortable furnishings and signature beds with modern technology and impressive water views. Work out in the modern fitness center or swim in the outdoor pool. Relax with a poolside cocktail under the warm Texan sun with lake views or head to Luna restaurant for delicious cuisine in elegant settings. A range of 18 flexible function rooms include intimate boardrooms and grand ballrooms, offering space for up to 600 attendees. ... more less
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- Also Known As:
- Hilton Houston Nasa Clear Lake Hotel Houston
- Hilton Hotel Houston
- Houston Hilton