I stayed on 11/2/2012. As a platinum elite, I come to expect service and quality. The experiences are usually good, but this stay was above and beyond deserving my time for this recognition.
While walking to our room, we came across a typical friendly staff, who I learned later was William from room services. Afterward, William delivered my usual refreshment tray typically wine, crackers/pretzels and fruits. What blew my expectations was that William noticed my small children from the hallway encounter and also brought each a cookie and milk. Little things but it made their day. They frequently travel with me on personal travels for years but this was a first.
Kudos also to Fidel Caballero. As a manager, one takes the good with the bad. Too often I walk away from such conversations with the perception of indifference. However, Fidel was very eager and happy to listen, showing genuine care.
We only passed through for one night, but it was a memorable stay. Thank you Fidel, and thanks to your staff who may have never thought that such little extra effort made such a positive difference.
- Official Description (provided by the hotel):
- Upscale hotel with shuttle service to the Galleria and many of Houston's finest restaurants, clubs and shops. Come relax at our hotel with our indoor pool and sauna. ... more less
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- Also Known As:
- Houston Marriott West Loop By The Galleria Hotel Houston
- Marriott Houston