Date: March 29, 2007
Reviewer: Trip Advisor Member, Oregon
This hotel was the worst hotel with the worst staff that we have ever
stayed at. We reserved a non smoking room. When arrived at 4:30p we were given a smoking room. The smoke smell was so strong I couldn't stay 5 minutes in the room. We went back to the desk to get another room. They gave us a key to another room. It was a smoking room and the room hadn't been cleaned. We went back to the desk and they said there wasn't any non smoking rooms and they would get someone to clean the room. The smoke smell wasn't too bad so we agreed. We went to dinner and when we returned we went into the bathroom and the back
of the bathroom door had a hole punched in it. At 9:30p we had a knock at our door. It was the hotel staff asking us what we were doing in the room they said it was not to be occupied. We explained and they said ok. Anout 10:30 pm I noticed there was no smoke detector only wires hanging from the wall. The next morning I went to take a shower I could get water to come out of the faucet, but couldn't get the water to come out of the shower head. My husband came in and after about 10 minutes he was able to force the handel open so I could take a shower. When I went to use the hairdryer there
were 3 holes in the wall where the hairdryer used to be. We went to breakfast about 8:00 am. There was syrup, but nothing to put the syrup on. There were no pastries or muffins. There was cereal and few
peices of bread to toast and a couple of hard boiled eggs. There was no one around to ask to replenish the breakfast buffet. When we checked out we told the clerk about all our problems. She said ok. No apology no concern. Another girl behind the desk said you should write the problems in the book so they can be fixed. This hotel was not a cheap hotel we paid over $100 for the night.
I did contact La Quinta headquarters when we returned home to tell them about our terrible experience. They had the manager of the hotel
call us she apologized and said she would check the rooms we were in and get them fixed. She also adjusted the charges. She said the policy of La Quinta doesn't guarantee you will get the type room you requested. I said I can understand if you can't give me the type of bed or the lower flower I requested, but does that mean if I request
non smoking I can't be quaranteed a non smoking room? She said yes that is their policy. I am allergic to smoke and if that is La Quinta
policy I will never stay at another one of their hotels.
I appreciated the call from the manager, but she needs to train her staff and be more aware of what is going on in her hotel. I would never stay at this hotel again.
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- Also Known As:
- La Quinta Houston
- Houston La Quinta