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“Worst. Hotel. Experience. Ever.” 1 of 5 stars
Review of Days Inn Houston

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Days Inn Houston
2.0 of 5 Motel   |   11002 Northwest Freeway, Houston, TX 77092-2146 (Formerly Baymont Inn & Suites Houston Brookhollow)   |  
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Ranked #306 of 468 Hotels in Houston
Austin, Texas
Senior Contributor
39 reviews 39 reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“Worst. Hotel. Experience. Ever.”
1 of 5 stars Reviewed August 7, 2013

Don't EVER stay at this hotel. I had a flight cancelled and had to make a last minute reservation. Something was going on in Houston and almost every hotel was booked up. I ended up making a rewards reservation here late at night as I was driving around in my rental car.

When I pulled up the location was scary and looked worse than your average Days Inn. The hotel clerk was talking on her phone in the car in the driveway and I had to go and knock on the window to get her to come in to assist me.

I booked a non-smoking room and of course the clerk tells me that the only room available was a smoking room. I told her this was not what I booked but she insisted every other room was taken. We went to take a look at the room and we she opened the door and turned on the lights a roach ran up the wall. (If you read the other Yelp review on this hotel it seems as if this is a common occurrence...)

The room wasn't just a "smoking" room, it smelled as if there were 1,000 dirty ashtrays in the room.

I told her that I would not be staying at this hotel and not to check me in.

I called Wyndham Rewards to tell them that I would not be staying at the hotel and to find another property but of course they were closed and only had reservations available. We found a Super 8 (another Wyndham Rewards member) around the corner and booked a room at full price. That hotel was horrific as well but that's another story...

When I spoke with Wyndham Rewards customer service the next day, they were very professional and apologetic. They even ended up sending me a $60 voucher for my troubles. However, we still had to deal with getting my rewards points back from the disgusting Days Inn where I did not stay. Apparently they have to get permission from the hotel to return the points..... Guess what this sleazy hotel is refusing to do?!? You guessed it.

Wyndham Rewards is being very helpful again and they have promised that they will resolve this issue and return the points back to my account.


Room Tip: Don't stay at this hotel. If you do, find a room without roaches.
See more room tips
  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
daysinnhoustontx, Webmaster at Days Inn Houston, responded to this review, August 20, 2014
Dear Guest,

I’m terribly sorry that we fell short of your expectations. So many other guests are 100 percent satisfied, and complete satisfaction is our goal. Since your stay, we’ve remodeled the hotel, improved our staffing and made many other changes. We sincerely hope you’ll give us another chance and see how we’re better than ever before.

Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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128 reviews from our community

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
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English first
1 review
3 of 5 stars Reviewed July 31, 2013

Clean, quiet, and all the stuffs needed for a business visit...Plus breakfast included with starbucks coffee...
The staff is excellent...And a good deal for the price...

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Days Inn

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Days Inn Houston

Address: 11002 Northwest Freeway, Houston, TX 77092-2146 (Formerly Baymont Inn & Suites Houston Brookhollow)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #306 of 468 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:2 star — Days Inn Houston 2*
Number of rooms: 110
Official Description (provided by the hotel):
Days Inn Houston is located on Hwy 290 near loop 610 and the Galleria area. WE We are a newly renovated hotel within walking distance to many Restaurants and are just 10 miles from the Toyota Center.For your convenience, we offer a free Continental Breakfast and our rooms come with Refrigerators, Microwaves, 32 inch LCD TVs with HBO and Premium Programming, Coffee Makers, Iron and Ironing Boards and Hair Dryers.For those looking for internet access, there is free Wi-Fi in the rooms and we also offer a Business Center.We also allow pets in our rooms for an additional fee. ... more   less 
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Also Known As:
Houston Baymont Inn
Baymont Inn Houston Brookhollow

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