Don't EVER stay at this hotel. I had a flight cancelled and had to make a last minute reservation. Something was going on in Houston and almost every hotel was booked up. I ended up making a rewards reservation here late at night as I was driving around in my rental car.
When I pulled up the location was scary and looked worse than your average Days Inn. The hotel clerk was talking on her phone in the car in the driveway and I had to go and knock on the window to get her to come in to assist me.
I booked a non-smoking room and of course the clerk tells me that the only room available was a smoking room. I told her this was not what I booked but she insisted every other room was taken. We went to take a look at the room and we she opened the door and turned on the lights a roach ran up the wall. (If you read the other Yelp review on this hotel it seems as if this is a common occurrence...)
The room wasn't just a "smoking" room, it smelled as if there were 1,000 dirty ashtrays in the room.
I told her that I would not be staying at this hotel and not to check me in.
I called Wyndham Rewards to tell them that I would not be staying at the hotel and to find another property but of course they were closed and only had reservations available. We found a Super 8 (another Wyndham Rewards member) around the corner and booked a room at full price. That hotel was horrific as well but that's another story...
When I spoke with Wyndham Rewards customer service the next day, they were very professional and apologetic. They even ended up sending me a $60 voucher for my troubles. However, we still had to deal with getting my rewards points back from the disgusting Days Inn where I did not stay. Apparently they have to get permission from the hotel to return the points..... Guess what this sleazy hotel is refusing to do?!? You guessed it.
Wyndham Rewards is being very helpful again and they have promised that they will resolve this issue and return the points back to my account.
DON'T EVER STAY AT THIS HOTEL.
- Official Description (provided by the hotel):
- Days Inn Houston is located on Hwy 290 near loop 610 and the Galleria area. WE We are a newly renovated hotel within walking distance to many Restaurants and are just 10 miles from the Toyota Center.For your convenience, we offer a free Continental Breakfast and our rooms come with Refrigerators, Microwaves, 32 inch LCD TVs with HBO and Premium Programming, Coffee Makers, Iron and Ironing Boards and Hair Dryers.For those looking for internet access, there is free Wi-Fi in the rooms and we also offer a Business Center.We also allow pets in our rooms for an additional fee. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Orbitz, Booking.com, Expedia, Priceline, Travelocity, BookIt.com, Wyndham, Hotels.com and Despegar.com so you can book your Days Inn Houston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Houston Baymont Inn
- Baymont Inn Houston Brookhollow