Trip advisor, you have failed me! I feel like I stayed at a different hotel than all of the other reviewers here. I know each review is subjective, but I cannot fathom anyone liking this hotel. If you are used to staying in fine hotels, than the complete lack of service and the disgusting state of the bathroom would be unacceptable. If you are more of a motel kind of gal, then the price of this hotel would leave you stunned. The hotel is far overpriced for the service (non existent) and room (in need of a major update).
We were shown our room but not offered help with our bags or parking our car. We are capable of handling those tasks on our own, but for over $300 a night for a room, one would expect some service. The door to our bathroom would not close because the frame was warped. There is no independent control to heat/AC in the room which resulted in our room being uncomfortably warm. That will be the case 99% of the time in
Houston. The entire bathroom needs to be updated. The fixtures, tile, tub, toilet etc. are all warn, chipped and beyond outdated. A little bleach wouldn't be a bad idea either.
We had requested synthetic pillows because of down allergies. This wasn't taken care of before we retired for the night. We asked the man on duty at the front desk about it and he pretended to not know enough English to help us, but did let me husband rummage around the empty rooms until he found synthetic pillows himself. Again, service?
The location of the hotel is good if you are looking to walk to bars at
Montrose and Westheimer, otherwise, choose again. The hotel's website states it is adjacent to the Menil Collection. It isn't. It is actually about a mile away. Not a bad walk, if you are physically able to do it, so there is no reason for the hotel to lie about it.
Do yourself a favor and stay elsewhere.
- Official Description (provided by the hotel):
- European-style mansion provides a sumptuous change of pace from the typical corporate lodging. ... more less
- Reservation Options:
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- Also Known As:
- La Colombe d`Or Hotel Houston