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“Great Staff...very nice hotel” 4 of 5 stars
Review of JW Marriott Houston

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JW Marriott Houston
4.0 of 5 Hotel   |   5150 Westheimer Road, Houston, TX 77056 (Great Uptown)   |  
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Ranked #101 of 468 Hotels in Houston
GreenLeadersBronze level
Manlius, New York
Senior Contributor
40 reviews 40 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
44 helpful votes 44 helpful votes
“Great Staff...very nice hotel”
4 of 5 stars Reviewed July 24, 2014

Very nice Marriott property. I am not a regular in Houston, so I found it a little difficult to navigate, but I am sure if you are use to the area it shouldn't be so bad. I parked in the garage - big mistake. The entrance to the under ground garage is hard to find around back. The spaces are VERY small. I am sure that many cars leave there with small dings and dents from others car doors. I highly recommend that you valet your car.
Front staff was excellent. Very friendly and actually quite funny. Good young group of people. Room was very nice, clean and bathroom was nice size. Very good concierge lounge. Nice spread fro breakfast.
As my travels will be taking me to Houston more often, I will return to this property. However, I will definitely be using the valet parking.

Stayed July 2014, traveled on business
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Cotonou, Benin
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 24, 2014

Been in Texas on a pre wedding trip and stayed in Houston for a week. JW Marriott is just an excellent hotel, very quiet, comfortable and detailed rooms. View on the city is also worth the stay...
Across the road from the Galleria shopping mall and best buy is not far neither for the electronics fans on Richmond avenue...

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Julia T, Manager at JW Marriott Houston, responded to this review, July 25, 2014
Thank your for your review!

I apologize for your initial experience, however, I am thrilled to see that our associates recovered quickly and that you enjoyed your stay at the JW Galleria.

We hope you allow us the opportunity host you again, when traveling to this area!

Warm Regards,

Julia Turcotte
Director of Hotel Operations
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New
Contributor
13 reviews 13 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 23, 2014

I stayed in this hotel for a night with some friends. First off, the hotel staff sent us to a room which hadn't finished being cleaned yet. They apologized and gave us a bigger room and some marriott points which was nice. The concierge lounge is nice, and the lobby is nice as well.

  • Stayed May 2014, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Antonio
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 23, 2014

The location was excellent. It is located across the street from the Galleria Mall and within walking distance or a short drive to many restaurants within all price ranges. The self-parking spots are small and cramped so be aware if you are driving a large vehiclke or SUV. We decided to valet and it was excellent. It was also nice to have a Starbucks in the lobby. The only con is that it is small and doesnt carry all of the food items of a larger Starbucks. Also be aware that not all of the rooms have a mini-fridge although the cabinets in the room were built to hold one. We asked about having a fridge brought up to nour room but we were told that they ran out. We were informed that a fridge would only be provided if there was a medical need for one. We were also told that we needed to request a fridge in advance. However, we were not informed of this when we booked nor is it listed anywhere on the hotel website. In general, the hotel employees were very nice and attentive.

Room Tip: If you need a mini-fridge, request it at the time you book your stay.
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  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes 1
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Julia T, Manager at JW Marriott Houston, responded to this review, July 25, 2014
Hi RobertSATX!

Thank you for your review!

It was so nice to hear your positive comments about our location, the excellent valet experience and our staff service, I appreciate the great feedback!

You are correct, we do not have refrigerators in all guest rooms, however, I am excited to share that we are beginning a comprehensive renovation this year, and the scope of the project includes elevators, escalators, guest rooms with reconfigured bathrooms (which makes the room much larger), refrigerators in all rooms, new televisions, a new health club, and more.

As a native San Antonian myself, I warmly welcome you back to Houston, and hope that we have the opportunity to serve you again at the JW Marriott Galleria!

Warm Regards,

Julia Turcotte
Director of Hotel Operations
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uk
Top Contributor
60 reviews 60 reviews
34 hotel reviews
Reviews in 29 cities Reviews in 29 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 20, 2014

Location, service and rooms we good. Beds very comfortable.
The bar downstairs was a bit slow with the service and a bit pricy but you do not have to walk far to find other places to eat and drink
Right across from the Galleria mall with loads of shopping.
Starbucks on site but only open from 6-11am.
Breakfast was amazing full service very nice.

Room Tip: Request one away form the lifts
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Shreveport, Louisiana
Top Contributor
138 reviews 138 reviews
32 hotel reviews
Reviews in 39 cities Reviews in 39 cities
71 helpful votes 71 helpful votes
5 of 5 stars Reviewed July 19, 2014

Everything about my stay here was seamless, comfortable, and really well done. The front desk folks were helpful. Parking is pretty easy. The in-house restaurant was excellent. Room service was prompt and very efficient. All in all, it is one of the really well orchestrated hotel experiences I've had so far.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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Dallas, TX
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 18 cities Reviews in 18 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 18, 2014

Pro's: Fitness Center, local restaurants, local shopping
Con's: Pricey hotel compared to competition

The hotel fitness center is the star of this property, and it is the best I've seen at any hotel. It's located on the 5th floor. There are about a dozen cardio machines and a separate complete weight room. The fitness center has a hot tub, and a small connecting pool that is partially indoors. The outdoor pool area has room for sun bathing. On the 3rd floor there is a racketball and basketball court. I didn't see this so I can't comment on the 3rd floor but I expect that this is done to the same high level as the gym.

The public areas are very nice looking and compare well against high end hotels. This seems more of a high end business class hotel rather than a luxury hotel like a Four Seasons or St Regis.

The rooms are nice. They are neither a pro nor a con, mine seemed like a nice basic Marriott hotel room. I wouldn't know that this was a JW Marriott as opposed to a regular Marriott based on the room. I don't know if I was upgraded or not, but the room had the normal Marriott room furniture and look with a sofa that may have been a pull out bed.

The room service food is basic hotel room service food. There are lots of very close restaurants (walking distance) of all types and prices.

There is a club lounge on the 22nd floor that has drinks and food in the morning and evening, and non-alcoholic drinks at other times. There may be a lunch service, I didn't see it so I can't confirm.

I really want to like this hotel, but find I'm very ambivalent about it. It was fine and I wouldn't mind staying here again, but have no reason other than the gym to go back to this hotel.

Room Tip: Higher is better for noise. On the 15th floor the room was definitely quiet.
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  • Stayed July 2014, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about JW Marriott Houston

Address: 5150 Westheimer Road, Houston, TX 77056
Location: United States > Texas > Texas Gulf Coast > Houston > Great Uptown
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Houston
#19 Luxury Hotel in Houston
#64 Family Hotel in Houston
#67 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — JW Marriott Houston 4*
Number of rooms: 514
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Also Known As:
Jw Marriott Houston Hotel Houston
Jw Marriott Hotel Houston
Marriott Houston
Houston Marriott

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