We booked two rooms, one for my wife and I, and one for our daughter. I checked in online prior to arrival and picked up keys from the kiosk upon arrival. We occupied one room but not the other as our daughter was not coming until 10 p.m. When she got there and tried to enter her room, the keys did not work. She went down to the desk (I had to get out of bed and go down there myself as the room was under my name) and was given another set of keys only to find that the room was occupied by another guest. I was told that housekeeping makes a sweep of the rooms around 7 p.m. and IF THE ROOM APPEARS EMPTY, even if you have already checked in and picked up keys, THE ROOM IS CONSIDERED UNOCCUPIED AND RENTED TO OTHER GUESTS. This is exactly what happened. This is a horrible practice! And why were we given keys to someone else's room??
We typically stay at Marriott properties and booked the Hyatt only because it had a pool and we have young children as well. We've stayed at a nearby Marriott Residence Inn/Courtyard property and this is where we'll stay if we need to stay downtown again. I will not book this hotel again.
- Official Description (provided by the hotel):
- Situated in the heart of downtown’s thriving business and entertainment districts, the newly renovated Hyatt Regency Houston is connected to restaurants and services via the city’s famous seven-mile tunnel system. Walk to events at the nearby George R. Brown Convention Center. Take in a game at Minute Maid Park or Toyota Center. Be sure to save time to enjoy a show in downtown’s Theater District or explore the shops along Main Street. A quick ride on Houston’s METRO Light Rail, with stops just seconds from our hotel, will take you to the renowned Museum District, Children’s Museum, the Houston Zoo, the Texas Medical Center or Reliant Park. Enjoy 360-degree views of the city as you dine on award-winning cuisine at Spindletop, our iconic revolving restaurant. When it’s time to relax, retreat to your spacious accommodations and enjoy the plush Hyatt Grand BedTM, state-of-the-art technology and thoughtful amenities. Always the right choice; book your reservation now at our outstanding accommodations. ... more less
- Reservation Options:
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- Also Known As:
- Hyatt Regency Houston Hotel Houston
- Houston Hyatt Regency
- Hyatt Houston