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Hilton Houston Southwest: Traveler Reviews


Hilton Houston Southwest
6780 Southwest Freeway, Houston, TX 77074-2102
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Traveler Reviews

54% Do not recommend
3.0 of 5 stars 31 reviews
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Stay away- this hotel is scary.

Hilton Houston Southwest

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1 of 5 stars
A TripAdvisor Member
Dallas, TX
Aug 12, 2004
11/12 found this review helpful

I travel to Houston for business at least six times a year and this was the most frightening hotel I have experienced in the area. The neighborhood is commercial/industrial and feels unsafe at night.

In spite of an effort at remodeling, the age of this property shows through. The lobby and rooms smell of paint. Rooms only show a superficial effort at remodeling.

The staff at the front desk is more interested in continuing their conversation than helping a gold level Hilton HHonors member.

Breakfast in the restaurant was a major disappointment. Food was greasy and there was a lack in variety.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $138 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Do not book this hotel !

Hilton Houston Southwest

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1 of 5 stars
A TripAdvisor Member
Atl, GA
Jun 9, 2004
5/6 found this review helpful

Very dirty! GROSS is more like it and this is after the renovation. Lousy, noisy, nasty for a Hilton. Check-in took over 1/2 hr. We didn't get what we booked but understand it is not guaranteed. Line was long and very angry customers, wanted to get to their room. The hotel messed up just about everyone reservation. We were told our room was ready after 20 minutes, not true. The cart was blocking the room because the cleaning lady was still cleaning. Finally got into the room. Bathroom smell like urine, towels were kind of brown, old smell, sticky brown liquid on floor, walls were stained, handicapped room was old and smelly. What a mess. The worst we ever had. NOISES, DOOR SLAMING, MORE NOISES, MGT RUDE, we checked out asap afer one night and demanded our money back and got it. Others customers were checking as fast as they could too.
PLEASE DO NOT BOOK THIS HOTEL ! I will not stay in this hotel even if it free.


This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $138 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
What exactly does 'all new' mean?

Hilton Houston Southwest

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2 of 5 stars
A TripAdvisor Member
Tempe, AZ
Feb 24, 2004
2/4 found this review helpful

Slap a coat of paint on the outside and call it new. Moldy shower, door security latch broken off and gone, requested a coffee packet from housekeeping twice-no response. Room service trays sat outside my room all day. Wasn't expecting to arrive back in the evening to see what was left of my breakfast staring at me! I am a diamond member at Hilton because it is the only chain with varying prices and prperties that has consistantly satisfactory hotels. They should take the Hilton name off this hotel to keep it that way!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $138 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Worst 'nice' I've even stayed in

Hilton Houston Southwest

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1 of 5 stars
ohiodude 43 contributions
ohio
Feb 21, 2004
6/7 found this review helpful

I stayed in this hotel while in Houston for business. It is an old hotel, many areas basically falling apart. I was 'upgraded' to the top floor, and was treated to the sounds of the elevator opening and closing and going up and down and dinging all night. I felt like I was sleeping in the elevator shaft. I tried to call roomservice, but they didn't know what was on the menu. I tried to go somewhere to eat, but there is no decent place nearby. The decor is old, the whole hotel is musty. There's a reason the room rates are so cheap.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Average price*: $138 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
Very large and nice room - very clean

Hilton Houston Southwest

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5 of 5 stars
A TripAdvisor Member
San Antonio, Texas
Oct 8, 2003
2/3 found this review helpful

I was in Houston for the weekend to meet with friends. I'm not a cigarette smoker so that's probably why a few cigarette butts on the grounds annoyed me. But lets talk about the hotel. Upon first entry, I was very pleased with the decor in the lobby. Great ambiance. There is a restaurant on site which we did not eat at because we had plans to eat out with friends. The decor in the room was above my expectations; very tailored, color coordinated and professionally done. The room was very spacious, neat and clean. The staff accommodated us quickly and was gracious. I would definitely stay at this hotel again and make a high recommendation of it to others.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Was this review helpful? Yes No
Check Rates
Average price*: $138 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
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Hilton Houston Southwest Also Known As

Address: 6780 Southwest Freeway, Houston, TX 77074-2102