Houston hotels are now charging New York rates just because. Looking for a better rate, just as a principle since the company would pay almost anything we booked this hotel. At arriving we had an awkward situation with a non-experienced employee resolved by the acting manager. After dinner I arrived to notice that the TV was not working. They offered to change room which I declined. Believe me, I had not noticed the feeling that in room 900 and similar the noise of trucks and cars seems like going under your bed because windows are not insulated. Finally due to noise I accepted to change room simply because I had a 7am meeting. The next evening when I arrived at 11.30 pm the room was not cleaned. I call the front desk person that had a response at that time but offer that that the night was going to free of charge. The next morning a very nice call from the general manager offered me some hhonours points to respond for the problems I had, a ridiculous amount of 5,000 points that would not give a fraction of a night in this hotel let alone the ones that I usually book. Now, to be fair my workmate had not n o problems so I was the unlucky one.
- Official Description (provided by the hotel):
- Stay at the Hilton Houston Southwest hotel, only nine miles from the Sugar Land business corridor, and 10 miles from downtown Houston. Located just off Highway 59 and two miles southwest of Loop 610, this Houston Galleria hotel is three miles from the prestigious Houston Galleria area and offers complimentary local transportation. Centrally located to Houston attractions such as Reliant Stadium and Minute Maid Park, the hotel is 30 miles from George Bush Intercontinental Airport (IAH) and 18 miles from William P Hobby Airport (HOU). ... more less
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- Also Known As:
- Hilton Houston Southwest Hotel Houston
- Houston Hilton