I recently stayed at the Hilton Houston Southwest hotel for business. The minute I walked in, I was greeted by a number of staff. The check-in process was one of the quickest I’ve experienced. They had my key and breakfast coupons ready to go when I got there.
Because I travel quite a bit for business, I am particular about the type of room. I asked if it was non-adjoining and the clerk said no. I had also assumed being Hilton Gold that my preferences were taken into account (away from elevator, ice machine etc). When I got to my room, it was 1) right by the elevator and 2) adjoining. Not fun to drag all of my things back downstairs to get a different room.
However, in doing so, Gary (the manager) made sure I got a much better room and even escorted me up there. He offered me a free dinner or extra points and remembered my name throughout my stay. I told him extra points would be better. It took almost two weeks (and a reminder to the hotel) to credit me my points, but I have them.
I just haven’t seen hotels where every one of the staff is waiting to help and very friendly. Each one of them seemed to really enjoy their jobs and were eager to please. It was a unique and comforting atmosphere.
About the hotel, the rooms are spacious, it has plenty of free parking and a good location off the Southwest Fwy in Houston. The hotel is a bit older, but it’s clean and the staff are wonderful. I would definitely stay there again. Big thanks to Nina for helping me out!
- Official Description (provided by the hotel):
- Stay at the Hilton Houston Southwest hotel, only nine miles from the Sugar Land business corridor, and 10 miles from downtown Houston. Located just off Highway 59 and two miles southwest of Loop 610, this Houston Galleria hotel is three miles from the prestigious Houston Galleria area and offers complimentary local transportation. Centrally located to Houston attractions such as NRG Stadium and Minute Maid Park, the hotel is 30 miles from George Bush Intercontinental Airport (IAH) and 18 miles from William P Hobby Airport (HOU). During your stay at our Houston Galleria hotel keep in touch with complimentary high-speed internet access in each guest room at the Hilton Houston Southwest hotel. Swim laps and enjoy the sunshine at the sparkling outdoor pool and sundeck area. Stay active in the fully equipped fitness center with modern equipment. Relax with a refreshing drink at the Poquito Bar and enjoy casual dining in the warm atmosphere of Desert Rose restaurant. Host business meetings or events in over 13,000 sq. ft. of flexible Houston meeting space at the Hilton Houston Southwest hotel. The Grand Ballroom is perfect for conferences and the Atrium and Regency areas provide a wonderful backdrop for wedding receptions. ... more less
- Reservation Options:
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- Also Known As:
- Hilton Houston Southwest Hotel Houston
- Houston Hilton