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“Great hotel, RIGHT across from HOBBY” 5 of 5 stars
Review of DoubleTree by Hilton Houston Hobby Airport

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DoubleTree by Hilton Houston Hobby Airport
3.5 of 5 Hotel   |   8181 Airport Boulevard, Houston, TX 77061-4142 (Formerly Hilton Houston Hobby Airport)   |  
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Ranked #60 of 468 Hotels in Houston
Certificate of Excellence 2014
Birmingham, AL
Top Contributor
61 reviews 61 reviews
56 hotel reviews
Reviews in 49 cities Reviews in 49 cities
47 helpful votes 47 helpful votes
“Great hotel, RIGHT across from HOBBY”
5 of 5 stars Reviewed April 4, 2014

this is my second time to stay here. The last visit, they had Just announced it was turning to a Double Tree and were showcasing the soon to be made changes. It looks like there done, and this hotel has really made a great turn around. There are recent pictures available so I did not post any, but you can see from those dated 2014 vs 2013 the difference.

Nice hotel, Not to big and just MINUTES from lobby to Hobby!! Free shuttle runs every Fifteen minutes. I did not see any place in walking distance for food, but there on site restaurant was fine, nice bar in lobby and back in restaurant area.

Room was well done in the renovation, looked very nice, comfy bed and wifi worked fine.

I would recommend this hotel to anyone, especially if have early flight out.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, General Manager at DoubleTree by Hilton Houston Hobby Airport, responded to this review, April 28, 2014
Dear YO_Boracho,

Thank you so much for your recent review of our pre and post renovation......you are correct, we are DONE!

So pleased you are happy with our facility and our prime location near Hobby Airport.

We hope to continue providing you with great service for many many more stays.

Regards,

Helen Bonsall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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392 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Iraan, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 4, 2014

This hotel is just comfy. Very comfy beds and great room temps. Also very quiet to be next to an airport. Enjoyed the room service as well. Food was hot and with room service this is a rare thing. Thanks! I will be back.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, General Manager at DoubleTree by Hilton Houston Hobby Airport, responded to this review, April 28, 2014
Dear BR H,

We love your "COMFY", description of our DoubleTree, thank you so much!

We look forward to your return.

Warm Regards,

Helen Bonsall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
1 review
3 of 5 stars Reviewed March 28, 2014

The hotel overall is satisfactory, but a string of small things spoiled the experience. Rates quoted vs paid did not align. In trying to address it at check-in the duty manager was called but did not appear. Mine was a late arrival, so having to deal with paid internet registration at 1 AM not ideal. After my first shower the leftover shampoo/cond. was removed and not replenished, bath not cleaned. Empty breakfast room, still took 20 minutes before order taken. As I said, small things, but the hotel was comfortable, and convenient located next to Houston Hobby airport.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, General Manager at DoubleTree by Hilton Houston Hobby Airport, responded to this review, March 31, 2014
Dear Jan P.

Thank you for your review of our property. We appreciate that you found the hotel comfortable even though there were some areas that fell short. Our apologies. With regard to your room rate, we show your reservation was booked through one of our Central Reservations Centers therefore, we are not sure what is in question. We will happy to discuss it with you should you like to give us a call. We so appreciate your staying with us and hope to have you return in the future.

Sincerely,

Helen Bonsall
General Manager
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Highland Village, United States
1 review
5 of 5 stars Reviewed March 26, 2014

Great location, very clean, the personnel at the front desk were very friendly. The beds were too small, but overall it's a very good place to stay I will recommend this hotel to my friends, family and co-workers.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, General Manager at DoubleTree by Hilton Houston Hobby Airport, responded to this review, March 31, 2014
Dear Guillermo G.

Mny thanks for your terrific review of our property. We certainly appreciate your staying with us and hope to have you back very soon.

Sincerely,

Helen Bonsall
General Manager
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Marshall, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed March 26, 2014

Our group all had rooms at this hotel. We had a hospitality room in the hotel for fellow Shriners who were in town for a business meeting at Houston Shrine Hospital and to go to Houston Livestock Show and Rodeo. Everyone enjoyed their stay at the hotel. The rooms were nice and clean and the room we had for hospitality was very accommodating for our gathering place.

  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, United States
1 review
5 of 5 stars Reviewed March 24, 2014

I had booked a group to meet at the Houston Hobby Airport location. Staying there the night before, I came down with a bad, bad stomach virus. My group's meeting went on without me, thanks to the hotel staff who carried out all my advance instructions perfectly. What's more, the staff took even better care of me while I was bed-bound for 2 days! I can't say "thanks and well done" enough.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, General Manager at DoubleTree by Hilton Houston Hobby Airport, responded to this review, March 31, 2014
Dear Ben L.

Thank you so much for very complimentary review of our property and staff.

We are so very glad to know that you are feeling better and most pleased that your meeting went well even though you were not up to attending.

It is our hope that you are able to return to our property in the future and enjoy our facility in good health.

All the best,

Helen Bonsall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
77 reviews 77 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
43 helpful votes 43 helpful votes
2 of 5 stars Reviewed March 22, 2014

It took more than 15 minutes standing in line (behind two people) to get checked in. One clerk and technology at the desk that simply wasn't working. Sent to a "newly renovated room" on the 2nd floor. Not the honors floor (I am a diamond member). You have to drag luggage up 4 steps to access these rooms. Not good. Room was hot - 80 degrees. I turned AC down to 65 to try to cool it off and went to dinner. An hour and a half later temp down to 75. That was as cool as it got. White dust covered everything in the bathroom including the doors and got all over clothes if you bumped up against it. I stopped at the front desk the next morning and suggested that they needed housekeeping to thoroughly clean the room, maintenance fix AC and plugs (they didn't work so you couldn't press clothes). No offer of a room change. The desk clerk said "well, we just opened that floor yesterday". You would think someone would check those things before opening rooms I make sure they were actually ready to open...to any guests. But to put most loyal customers in dirty, non-functional rooms is unacceptable. Will think long and hard before staying here again.

Stayed March 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Helen B, General Manager at DoubleTree by Hilton Houston Hobby Airport, responded to this review, March 31, 2014
Dear MarcyAg82,

Thank you for taking the time to share your experience with us. We apologize that your stay fell short of your expectations, especially in regards to the guest room. Your feedback is very important as it allows us make any necessary improvements. We truly hope to have the opportunity to better serve you in the future!

Sincerely,


Helen Bonsall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Houston Hobby Airport

Address: 8181 Airport Boulevard, Houston, TX 77061-4142 (Formerly Hilton Houston Hobby Airport)
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#29 Business Hotel in Houston
#42 Romantic Hotel in Houston
#48 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Houston Hobby Airport 3.5*
Number of rooms: 303
Official Description (provided by the hotel):
Recently renovated. Situated less than half a mile from William P. Hobby Airport in Houston, the DoubleTree by Hilton Hotel Houston Hobby Airport provides easy access to downtown Houston, George R. Brown and Pasadena Convention Centers, Johnson Space Center NASA, Reliant Park, Minute Maid Field and the Port of Houston Ship Channel. ... more   less 
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Also Known As:
Hilton Houston Hobby Airport Hotel Houston
Hilton Hotel Houston
Houston Hilton

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