We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Hotel for Business” 5 of 5 stars
Review of Crowne Plaza Houston River Oaks

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Save
You added Crowne Plaza Houston River Oaks to your Saves list
Crowne Plaza Houston River Oaks
3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Weekend Savings!
Ranked #15 of 456 Hotels in Houston
1 review
“Excellent Hotel for Business”
5 of 5 stars Reviewed July 8, 2013 via mobile

I have been assigned to the Houston area for business and this hotel has been where I've done the majority of my work. The staff is amazing! They are always willing to help out. Suzy and Mandy at the concierge desk have been outstanding. I cannot say enough good things! You will not be disappointed.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 11, 2013
Hello coty1998,
Thank you for your kind comments on our staff! They are our most important asset and we appreciate you posting your comment so they get the recognition they deserve. I know that Mandy & Susie will be thrilled to know you mentioned them for their hard work! Thank you so much for your review and recommendation!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,222 reviews from our community

Traveler rating
    853
    204
    91
    44
    30
See reviews for
163
111
75
456
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (211)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 8, 2013

Inadvertently I missed my book date, the Manager honored my Groupon and allowed my children and I to stay on a weekend we didn't have reserved. Great experience. The breakfast buffet was very good, eggs to order, hot fresh pancakes off the grill cooked while you wait.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 11, 2013
Hello Frank Dillon1963,
Thank you for such fantastic feedback! I am thrilled to hear that one of our managers went above and beyond and was able to accommodate your request to stay with us! It's nice to hear that you enjoyed our hotel, staff & services. I will pass on your compliments to the chef and we hope we get to take care of you again soon!
Safe Travels,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beaumont, Texas, United States
Contributor
18 reviews 18 reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed July 8, 2013

Even though this place in on the highway you could not hear the noise in the room. The hotel is very nice and the breakfast buffet is wonderful. The rooms are nice as well. The only negative was that the a/c would not go below 72. I'm assuming that is intentional. I would stay again, but will bring a small fan in Texas' hot summers.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 11, 2013
Hello Lisa C,
Thank you so much for taking the time to share your story. I am thrilled to hear that our location worked well for your traveling needs and that you enjoyed our quiet rooms! It's nice to hear that you love our breakfast buffet and I will be sure to pass your compliments on to the chef. I am sorry that your room did not get below 72. The A/C will reach down to 69 but if the curtain is open the Houston heat will warm up the room. I am sorry for that but I hope that next time you stay with us we will earn 5 stars!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
Senior Contributor
27 reviews 27 reviews
27 hotel reviews
Reviews in 25 cities Reviews in 25 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 8, 2013

Stayed at the Suite room, the toiletries were OK. But no mini-bar, no drinking bottled water, gets noisy during the night as it faces the freeway(Room 1001). The package I took was including breakfast, but without even referring to me a invoice was prepared, ( that's what I call efficiency). Had to back to reception to get it ratified, not even a whisper of sorry. The hotel is getting old. Post my breakfast when I walked to my room (Suite), the maintenance guys were relaying the television, there was no intimation/request to me on this subject. I had to spend my time in the sitting area for the next 1/2 hour till they fixed the TV. The breakfast was good.

Room Tip: Take the rooms on the other side of the freeway, it gets noisy during late night.
See more room tips
  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 11, 2013
Hello Harvesh V,
Thank you for sharing your candid comments. I apologize for the issue that you experienced with breakfast. You should have been given a breakfast voucher when you checked in which would have avoided the confusion. I will research the issue so that it does not happen again. We are in the process of upgraded the TV's in our suites so I am terribly sorry for the disturbance. I hope that after it was installed that you enjoyed the new 37" TV you received. We do not offer a mini bar in the rooms but we constantly upgrading our hotel so I hope that next time your travels brings you to Houston you will try us again!!
Best Regards,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Katy, Texas
1 review
5 of 5 stars Reviewed July 8, 2013

Stayed at this place for a weekend on the town and couldn't be happier! Every staff member from the first person to greet you was kind and helpful. The concierge, Mandy Bates, was the best I have ever encountered. So knowledgable if the area and willing to go the extra mole to make sure your stay not only at the hotel bug in Houston is memorable. Clean rooms, great location and perfect service. Will be back soon!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 12, 2013
Hello Natasha A,
Thank you so much for such a nice review!! I am thrilled to hear that you enjoyed our hotel and especially our great staff! I know that Mandy will be so excited to read your raving review! She loves taking care of guests and she especially likes hearing that she helped make someones stay a memorable one. We appreciate your review and recommendation and look forward to your return!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Richmond, Texas
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 7, 2013

My family spent a weekend in Houston recently and stayed at Crowne Plaza River Oaks. We actually live in Richmond, Texas, but decided to take advantage of the low weekend rates and stay close to the Museum of Natural Science, Hermann Park, and Specs on Smith. After our visits on Saturday, we headed to the hotel. Mandy Bates, concierge, assisted us with our check-in and securing adjoining rooms for the family. Sher was terrific! We packed a picnic lunch from Specs and enjoyed an afternoon of swimming and snacking at the pool. Room service for late night snacks was timely and good! My grandson and daughters had a wonderful time! In the morning, we had planned to visit Discovery Park. However, the pool was such a hit, we spent the morning there before check out. All in all, a great weekend!

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 8, 2013
Hello texas_cindy2000,
Thank you for your review! I am thrilled to hear that you chose CPRO for your staycation!! I know that living in Richmond can be a hike to all of the attractions that Houston has to offer. I am happy that our hotel made it easier for your family to have such a great weekend getaway. I know that Mandy will be thrilled to hear that she helped make your stay a great one! We look forward to your return!!
Best Regards,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 6, 2013

More hotels need staff like Megan Brock. Megan cares about her guest and making sure their needs are met. My husband is a patient at MD Anderson and we are there every 6 weeks. At 1st we tried different hotels to find not only comfort and convenient but a reasonable price. I stumbled onto Crowne Plaza and a very friendly voice. We will return here every time and know we are also in a great location for restaurants and shopping. We valet parked and on some days left the hotel 4 times and each tie the attendants were cheerful and accommodating to have our car ready to go. On our last visit Megan surprised us with a free upgrade to a suite. Since our visits are not for enjoyment little things can make everything feel better. The little things that can arise in any hotel, even 5 Diamond, could not have been taken care of any faster or with a nicer staff.

  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, July 8, 2013
Hello cmars,
Thank you so much for such a raving review!! I am thrilled to hear that you feel at home at CPRO! I know that traveling for medical reasons can be difficult so I am so glad that our hotel and Megan are able to make your traveling as easy as possible! Our biggest asset is our staff and I am happy to hear that we have won you over with our incredible service. We look forward to having you back in another 6 weeks!!
Safe Travels,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Houston River Oaks? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#18 Business Hotel in Houston
#29 Romantic Hotel in Houston
#42 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Number of rooms: 354
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Hotels.com, Expedia, Orbitz, Cheap Tickets, HotelTravel.com, Agoda, Priceline, Despegar.com, Travelocity, Odigeo, TripOnline SA and Tingo so you can book your Crowne Plaza Houston River Oaks reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

Owners: What's your side of the story?

If you own or manage Crowne Plaza Houston River Oaks, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.