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“excellent hotel & service!” 5 of 5 stars
Review of Crowne Plaza Houston River Oaks

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Crowne Plaza Houston River Oaks
3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098   |  
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Ranked #8 of 451 hotels in Houston
1 review
“excellent hotel & service!”
5 of 5 stars Reviewed May 25, 2013 via mobile

I have been here twice in May, and I have Loved every min of it. Mandy in concierge was amazing! She even gave me a gift certificate to a boutique!!! The food is
awesome too! i will be back!!!!!!!!!!!!!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 26, 2013
Hello Betsyray9185,
Thank you so much for your excellent review! I am so thrilled that you enjoyed your stay and loved the food. Thank you for mentioning Mandy in your review; I will make sure your comments are passed on to her! She is an essential part of our team and I am so glad she was helpful during your stay! We look forward to your return the next time you visit Houston!
Take care!
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (184)
Date | Rating
  • Chinese (Traditional) first
  • English first
  • French first
  • German first
  • Italian first
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  • Spanish first
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English first
Houston, Texas
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 24, 2013

From the moment I walked in I felt like I was at home! The concierge, Susie helped me schedule all of my outings and gave me coupons to some great places that she recommended. As she promised, everything was fantastic! The front desk was very helpful and I enjoyed my entire stay. I will be back the next time I am in Houston and I will recommend everyone to this hotel. Thank you Susie for helping me get out and about easily. Love the Crowne Plaza!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 25, 2013
Hello Raymond S,
Thank you for such fantastic feedback and recommendation! I am so glad to hear that Susie made your stay a great one! Susie is our new concierge and loves making sure our guests see all that the city has to offer! I know that she will be thrilled to hear that she was mentioned for her outstanding service!
Best Regards,
Debbie Hollier
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Cypress, Texas
1 review
5 of 5 stars Reviewed May 24, 2013

I felt welcomed with open arms from the minute I stepped into The Crown Plaza River Oaks! The front desk staff was very prompt and helpful getting us into our room. Afterwards we were wanting to go out on the town for the night and were looking to take the hotel shuttle. Once Mandy, the concierge, heard this she was the most helpful! Loading us up with a wealth of knowledge and coupons to make sure that our night was the best it could be! I would reccoment this hotel to everyone and will definetly be returning!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 25, 2013
Hello Jamiehirzel,
Thank you so much for such a nice review!! I am thrilled to hear that you enjoyed your stay from the moment you arrived!! Mandy does a great job making sure our guests have the best stay possible. Houston is a great city and has so much to offer. Mandy is a wealth of knowledge and has a variety of coupons and literature to help any visitor. I will pass on your gracious comments to her! We look forward to your return!
Take Care,
Debbie Hollier
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1 review
5 of 5 stars Reviewed May 23, 2013 via mobile

Truly enjoyed every minute of my stay! I was in the hotel business a long time so I can be picky! I have nothing negative to say about this place. Customer service was above and beyond especially Susie, she was so helpful and recommended and great place to eat! Thank you!!

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 24, 2013
Hello ANK2007,
Thank you so much for such fantastic feedback!! Being in the hotel industry your standards must be high because you know what is expected when it comes to customer service. I am thrilled to hear that Susie took such great care of you during your stay. I will pass on your gracious comments to her.
Best Regards,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Salt Lake City, Utah
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 23, 2013

The hotel is a bit older than some, but the staff was so very helpful. Debbie and Mandy made sure I got what I needed. I plan to make trips to Houston in near future, and I will stay there again and again.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 24, 2013
Hello Chester01,
Thank you for your review! I am glad to hear that CPRO is your Houston hotel choice! It's nice to know that Mandy & Debbie made such a great impression on you. We do have an older hotel but we are constantly updating it. I hope that next time you stay with us you will like the new changes.
Take Care,
Debbie Hollier
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Aberdeen, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 20, 2013

From the moment i arrived till the moment i left the service was second to none.All staff were very friendly and Mandy as i have seen in several other posts led the way.
This was a great location for OTC and the Galleria.
It had all the facilities i required to enjoy a stay including an excellent wireless internet connection.
The room was well equiped with a fridge and other facilities which when all added together contributed to a great stay

  • Stayed May 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 21, 2013
Hello DougG,
Thank you for taking the time to share such fantastic feedback! I am thrilled to hear that we won you over with our incredible service! Its great to hear that the reasons for such a wonderful stay was a combination of our service and the great product and services that we provide. I appreciate you sharing your comments and we look forward to your return.
Safe Travels,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed May 17, 2013 via mobile

I'm still in house and they are wonderful from the bar to the front desk to the staff who are really helpful especially Mandy she saw us in the lobby approached us and asked how our stay was and next thing you know we are getting on the wave having a great time ....Thanks Mandy

  • Stayed May 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, May 18, 2013
Hello fresh2defprince,
Wow!! Thank you for such a raving review! I am sure Mandy will be thrilled to know that her new middle name is " absolutely amazing!" That is quite a compliment and I will definitely pass on your kind words to her! We look forward to your return!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Houston
#16 Romantic Hotel in Houston
#41 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

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