We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Crowne Plaza Houston River Oaks exceptional thanks to Mandy Bates and staff” 5 of 5 stars
Review of Crowne Plaza Houston River Oaks

Save Saved
You added Crowne Plaza Houston River Oaks to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Crowne Plaza Houston River Oaks
3.5 of 5 Hotel   |   2712 Southwest Frwy, Houston, TX 77098   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Weekend Savings!
Ranked #9 of 451 Hotels in Houston
Woodbury, Connecticut
1 review
“Crowne Plaza Houston River Oaks exceptional thanks to Mandy Bates and staff”
5 of 5 stars Reviewed November 19, 2012

It's the next best thing to being home!!! Mandy and staff of the Crowne Plaza Houston River Oaks are always fantastic, which is why our company prefers this hotel while staying in Houston. Thanks to all. Special thanks to Mandy Bates, Manager. Thank you. Steve L.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 21, 2012
Hello Steve L,
Thank you so much for such a nice review!! We are thrilled that you feel at home here at CPRO! We have a great hotel and staff and it is our pleasure to take care of you. I will pass on your gracious comments to Mandy and I know she will be thrilled that she was mentioned for her hard work. Thank you for your loyalty and we look forward to your return.
Safe Travels,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,130 reviews from our community

Traveler rating
    799
    188
    78
    39
    26
See reviews for
151
99
71
422
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (190)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
1 review
5 of 5 stars Reviewed November 18, 2012 via mobile

Ana Maria Hussan was very professional and kind. She very helpfully on giving my wife directions to the nearest spa. Made are stay In houston wonderful. I would stay at this hotel again because of her.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 20, 2012
Hello Jalcorta75,
WOW!!! Thank you for such a nice review about our hotel and Ana Maria! I know she will be thrilled to hear the gracious comments that you left for her. I will make sure that she is commended for her superb service to you during your visit. We look forward to your return and we will thank her for it!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
5 of 5 stars Reviewed November 18, 2012

The Crowne Plaza is an excellent destination for my family; we come here every other weekend. The service is responsive, all of the rooms have we have stayed in have expansive views of the city, the blankets are warm and the milk is cold.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 20, 2012
Hello Frank S,
Thank you for your feedback! It's nice to know that the Crowne Plaza never disappoints you. I am glad that you love our cozy blankets among everything else! What's so nice about our location is that we are surrounded by amazing views of downtown, the galleria & the medical center. I am thrilled that you appreciate all of the great things that CPRO has to offer. We will see very soon!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Derby, United Kingdom
Top Contributor
134 reviews 134 reviews
116 hotel reviews
Reviews in 106 cities Reviews in 106 cities
364 helpful votes 364 helpful votes
5 of 5 stars Reviewed November 17, 2012

We stayed one night in this hotel as part of a tour of Texas and Louisiana and it has all the qualities that one expects of this excellent chain.

It is a shame Houston is such a sprawled urban mess and this hotel is located quite centrally to this sprawl by a highway of about 15 lanes in total. There was no traffic noise though.

The room was very well appointed with plenty of space, a settee, chairs, tables and 2 massive beds! There was an area with a microwave and a fridge and the bathroom was excellently appointed with lots of white fluffy towels and a hairdryer.

We ate in the hotel and it was the most expensive meal of the entire holiday! The food was excellent but the service was *dreadful* with a ‘Manuel’ type waiter who kept vanishing and if called shouted ‘just a minute’ and disappeared again. One man got up and followed him and took him to task. It was a VERY long wait for a meal, about 45 minutes.

Breakfast was complimentary and was excellent although one had to ask for juice which is unusual.
Surprisingly for the States there was abundant fresh fruit including melon, pineapple and strawberries.

It was a good hotel but it is stranded somewhat by a major road network and we couldn’t see anywhere to eat within walking distance. We didn’t care for Houston as a city at all although we enjoyed the visit to NASA it is not as good as the Kennedy Space Centre in Florida although being in Mission Control was brilliant.

The hotel deserved to be in a better place as it was a very comfortable stay with no complaints other than they should sort out the Manuel type waiter.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 21, 2012
Hello EPD,
Thank you so much for writting such a detailed review! I am happy to hear that you loved our city and we appreciate you choosing the Crowne Plaza River Oaks for your traveling needs. I am sorry that you did not care for the prices and staff in the restaurant. I apologize that you were not taken care of properly. I will definetly pass on your comments to the Food & Beverage director. I am thrilled that you liked our hotel and thank you for giving us 5 stars!! We really appreciate your comments. We hope to see you the next time you come to Houston!
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed November 15, 2012

I stayed here for the Paul McCartney concert at Minute Maid Park, which was an absolutely blow-out fun time USA night! Yea, I saw a live Beatle!
The hotel was nice and clean, but not convenient to the Park. At 7:30 on a Wednesday night it took one hour and fifteen minutes to go 7.9 miles to the show! I realize that Houston traffic isn't the hotel's fault, but the people at the front desk should have warned me about this, or maybe given me some alternative (surface street) directions to avoid hwy 59 tie-ups that they should have known I would meet. I talked to two very nice front desk people that really fell down on the whole customer service thing. They did have shuttles running that night, but not to the Park. Now I know why!
The breakfast buffet, at 10.99, is a complete joke. $31 for some fruit and eggs with coffee for two. And no room service after 11:00 p.m.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 17, 2012
Hello geo,
Thank you for taking the time to convey your comments regarding your stay. I am glad to hear that you enjoyed the Paul McCartney concert at Minute Maid. The traffic is sometimes bad in Houston but this kind of traffic was not expected. I was disappointed to read that we lost 2 stars because the front desk did not warn you on the traffic . I am sorry that you were stuck in traffic for so long. Normally it only takes about 10-15 minutes to get down there. We do have a complimentary shuttle and it goes in a 3 mile radius. We do have a great location so I hope you will stay with us again the next time you are in Houston.
Take Care,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sunnyvale, Texas
2 reviews
5 of 5 stars Reviewed November 14, 2012 via mobile

I've stayed at many different hotels across the states. But the one thing that I must say is this is the first hotel that I have been to where during happy hour the employees of the hotel are there to enter act with the guest and make them feel comfortable and welcome. This is a very positive environment and is very contagious when it comes to the (IT) factor. This is what separates you from the competition and word mouth is always the biggest advertisement. Never lose sight of the most important thing in the hospitality industry and is the most contagious thing is your SMILE!!!!!!

Sincerely,
Richard Booth

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 20, 2012
Hello Richard B,
You are absolutely correct!! Smiles are contagious and we are very fortunate to have such a great staff that constantly smiles! We are so happy to hear that we have won you over with our incredible service. Our team is always happy to hear from our satisfied guests and we really appreciate your kind words. I am glad that you had a chance to go to our welcome reception and meet some of our great staff. I am sure that Mandy will be thrilled to hear that you made her name the title! We hope to see you soon!
Best Regards,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed November 14, 2012 via mobile

This property is close enough that you can peek out your window and see downtown, yet you have all the nice things about being outside of downtown right at your finger tips. Restaurants of many varieities are close and and plentiful. The hotel is clean and comfy. If you stay, eat breakfast buffet @ Reeds, have drinks at night (Bartenders are wonderful). You will NOT regret staying away from downtown. And if you cant find something, ask for Mandy. Take a chance, you will NOT regret this stay. ~Des

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review, November 20, 2012
Hello DVH60618,
WOW!! What an amazing review! It's so nice to hear that you love everything about our hotel, especially our location! It is our pleasure to serve you and I know that Mandy will be thrilled to hear that she was mentioned in your review! We really appreciate you taking the time to share your story with us and our TA readers. We look forward to your return!
Safe Travels,
Debbie Hollier
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Houston River Oaks? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Houston River Oaks

Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotel in Houston
#20 Romantic Hotel in Houston
#39 Family Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Crowne Plaza Houston River Oaks 3.5*
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, IHG, Travelocity, Orbitz, Expedia, Tingo, Hotels.com, Priceline, Odigeo, TripOnline SA, Agoda, Venere and Otel so you can book your Crowne Plaza Houston River Oaks reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston

Owners: What's your side of the story?

If you own or manage Crowne Plaza Houston River Oaks, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.