Ana Maria Hussan was very professional and kind. She very helpfully on giving my wife directions to the nearest spa. Made are stay In houston wonderful. I would stay at this hotel again because of her.

The Crowne Plaza is an excellent destination for my family; we come here every other weekend. The service is responsive, all of the rooms have we have stayed in have expansive views of the city, the blankets are warm and the milk is cold.

We stayed one night in this hotel as part of a tour of Texas and Louisiana and it has all the qualities that one expects of this excellent chain.

It is a shame Houston is such a sprawled urban mess and this hotel is located quite centrally to this sprawl by a highway of about 15 lanes in total. There was no traffic noise though.

The room was very well appointed with plenty of space, a settee, chairs, tables and 2 massive beds! There was an area with a microwave and a fridge and the bathroom was excellently appointed with lots of white fluffy towels and a hairdryer.

We ate in the hotel and it was the most expensive meal of the entire holiday! The food was excellent but the service was *dreadful* with a ‘Manuel’ type waiter who kept vanishing and if called shouted ‘just a minute’ and disappeared again. One man got up and followed him and took him to task. It was a VERY long wait for a meal, about 45 minutes.

Breakfast was complimentary and was excellent although one had to ask for juice which is unusual.
Surprisingly for the States there was abundant fresh fruit including melon, pineapple and strawberries.

It was a good hotel but it is stranded somewhat by a major road network and we couldn’t see anywhere to eat within walking distance. We didn’t care for Houston as a city at all although we enjoyed the visit to NASA it is not as good as the Kennedy Space Centre in Florida although being in Mission Control was brilliant.

The hotel deserved to be in a better place as it was a very comfortable stay with no complaints other than they should sort out the Manuel type waiter.

I stayed here for the Paul McCartney concert at Minute Maid Park, which was an absolutely blow-out fun time USA night! Yea, I saw a live Beatle!
The hotel was nice and clean, but not convenient to the Park. At 7:30 on a Wednesday night it took one hour and fifteen minutes to go 7.9 miles to the show! I realize that Houston traffic isn't the hotel's fault, but the people at the front desk should have warned me about this, or maybe given me some alternative (surface street) directions to avoid hwy 59 tie-ups that they should have known I would meet. I talked to two very nice front desk people that really fell down on the whole customer service thing. They did have shuttles running that night, but not to the Park. Now I know why!
The breakfast buffet, at 10.99, is a complete joke. $31 for some fruit and eggs with coffee for two. And no room service after 11:00 p.m.