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Crowne Plaza Houston River Oaks: Traveler Reviews

3.5 of 5
2712 Southwest Frwy, Houston, TX 77098 (Greenway/ Upper Kirby)
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Crowne Plaza Houston River Oaks
Ranked #5 of 437 hotels in Houston
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736 reviews from our community

Traveler rating
    520
    124
    49
    22
    21
See reviews for
Families
94
 
Couples
72
 
Solo
57
 
Business
286
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Woodbury, Connecticut
1 review
“Crowne Plaza Houston River Oaks exceptional thanks to Mandy Bates and staff”
5 of 5 stars Reviewed November 19, 2012

It's the next best thing to being home!!! Mandy and staff of the Crowne Plaza Houston River Oaks are always fantastic, which is why our company prefers this hotel while staying in Houston. Thanks to all. Special thanks to Mandy Bates, Manager. Thank you. Steve L.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask steve l about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
November 21, 2012
Hello Steve L,
Thank you so much for such a nice review!! We are thrilled that you feel at home here at CPRO! We have a great hotel and staff and it is our pleasure to take care of you. I will pass on your gracious comments to Mandy and I know she will be thrilled that she was mentioned for her hard work. Thank you for your loyalty and we look forward to your return.
Safe Travels,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
“Satisfied”
5 of 5 stars Reviewed November 18, 2012 via mobile

Ana Maria Hussan was very professional and kind. She very helpfully on giving my wife directions to the nearest spa. Made are stay In houston wonderful. I would stay at this hotel again because of her.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Jalcorta79 about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
November 20, 2012
Hello Jalcorta75,
WOW!!! Thank you for such a nice review about our hotel and Ana Maria! I know she will be thrilled to hear the gracious comments that you left for her. I will make sure that she is commended for her superb service to you during your visit. We look forward to your return and we will thank her for it!
Take Care,
Debbie Hollier
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
1 review
“Cozy Blankets”
5 of 5 stars Reviewed November 18, 2012

The Crowne Plaza is an excellent destination for my family; we come here every other weekend. The service is responsive, all of the rooms have we have stayed in have expansive views of the city, the blankets are warm and the milk is cold.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Frank S about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
November 20, 2012
Hello Frank S,
Thank you for your feedback! It's nice to know that the Crowne Plaza never disappoints you. I am glad that you love our cozy blankets among everything else! What's so nice about our location is that we are surrounded by amazing views of downtown, the galleria & the medical center. I am thrilled that you appreciate all of the great things that CPRO has to offer. We will see very soon!
Take Care,
Debbie Hollier
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Derby, United Kingdom
Top Contributor
115 reviews 115 reviews
107 hotel reviews
Reviews in 100 cities Reviews in 100 cities
393 helpful votes 393 helpful votes
“Comfortable and Well Appointed Hotel”
5 of 5 stars Reviewed November 17, 2012

We stayed one night in this hotel as part of a tour of Texas and Louisiana and it has all the qualities that one expects of this excellent chain.

It is a shame Houston is such a sprawled urban mess and this hotel is located quite centrally to this sprawl by a highway of about 15 lanes in total. There was no traffic noise though.

The room was very well appointed with plenty of space, a settee, chairs, tables and 2 massive beds! There was an area with a microwave and a fridge and the bathroom was excellently appointed with lots of white fluffy towels and a hairdryer.

We ate in the hotel and it was the most expensive meal of the entire holiday! The food was excellent but the service was *dreadful* with a ‘Manuel’ type waiter who kept vanishing and if called shouted ‘just a minute’ and disappeared again. One man got up and followed him and took him to task. It was a VERY long wait for a meal, about 45 minutes.

Breakfast was complimentary and was excellent although one had to ask for juice which is unusual.
Surprisingly for the States there was abundant fresh fruit including melon, pineapple and strawberries.

It was a good hotel but it is stranded somewhat by a major road network and we couldn’t see anywhere to eat within walking distance. We didn’t care for Houston as a city at all although we enjoyed the visit to NASA it is not as good as the Kennedy Space Centre in Florida although being in Mission Control was brilliant.

The hotel deserved to be in a better place as it was a very comfortable stay with no complaints other than they should sort out the Manuel type waiter.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask EPD about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
November 21, 2012
Hello EPD,
Thank you so much for writting such a detailed review! I am happy to hear that you loved our city and we appreciate you choosing the Crowne Plaza River Oaks for your traveling needs. I am sorry that you did not care for the prices and staff in the restaurant. I apologize that you were not taken care of properly. I will definetly pass on your comments to the Food & Beverage director. I am thrilled that you liked our hotel and thank you for giving us 5 stars!! We really appreciate your comments. We hope to see you the next time you come to Houston!
Take Care,
Debbie Hollier
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Baton Rouge, Louisiana
Contributor
19 reviews 19 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Poor Location for Minute Maid Park Events”
3 of 5 stars Reviewed November 15, 2012

I stayed here for the Paul McCartney concert at Minute Maid Park, which was an absolutely blow-out fun time USA night! Yea, I saw a live Beatle!
The hotel was nice and clean, but not convenient to the Park. At 7:30 on a Wednesday night it took one hour and fifteen minutes to go 7.9 miles to the show! I realize that Houston traffic isn't the hotel's fault, but the people at the front desk should have warned me about this, or maybe given me some alternative (surface street) directions to avoid hwy 59 tie-ups that they should have known I would meet. I talked to two very nice front desk people that really fell down on the whole customer service thing. They did have shuttles running that night, but not to the Park. Now I know why!
The breakfast buffet, at 10.99, is a complete joke. $31 for some fruit and eggs with coffee for two. And no room service after 11:00 p.m.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Ge0150 about Crowne Plaza Houston River Oaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dhollier, Director of Sales at Crowne Plaza Houston River Oaks, responded to this review
November 17, 2012
Hello geo,
Thank you for taking the time to convey your comments regarding your stay. I am glad to hear that you enjoyed the Paul McCartney concert at Minute Maid. The traffic is sometimes bad in Houston but this kind of traffic was not expected. I was disappointed to read that we lost 2 stars because the front desk did not warn you on the traffic . I am sorry that you were stuck in traffic for so long. Normally it only takes about 10-15 minutes to get down there. We do have a complimentary shuttle and it goes in a 3 mile radius. We do have a great location so I hope you will stay with us again the next time you are in Houston.
Take Care,
Debbie Hollier
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Additional Information about Crowne Plaza Houston River Oaks

Also Known As:
Crowne Plaza Houston River Oaks Hotel Houston
Crowne Plaza Houston River Oaks Hotel
Crowne Plaza Houston
Address: 2712 Southwest Frwy, Houston, TX 77098
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston > Greenway/ Upper Kirby
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Business Hotels in Houston
#28 Family Hotels in Houston
#34 Best Value Hotels in Houston
Price Range: $
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Come and discover the best location in Houston! The Crowne Plaza Houston River Oaks is centrally located in the center of it all! You are a short ride to the Galleria area, the Texas Medical Center, Reliant Park, Toyota Center, Minute Maid Park, the George R. Brown Convention Center and the Central Business District. There are also dozens of restaurants and nightlife in walking distance or take the hotel shuttle anywhere in a 3 mile radius. Guest rooms are very spacious and well appointed with microwaves and micro-fridges in every room. Throughout our hotel, you will encounter eclectic yet elegant design. Comfortably relax in restyled conversation areas and let us take care of you with warm Texas hospitality. To enhance your stay please know that we are prepared to cater to your every need, and we are proud to offer the Sleep Advantage, Quiet Zone & Guaranteed Wake Up Call programs to help ensure you get the best sleep possible and start your day right. For your business needs you can count on complimentary High-Speed Wireless Internet throughout the hotel, a full service business center, complimentary shuttle service to nearby offices and coffee in the lobby. The Crowne Plaza Houston River Oaks is located near Greenway Plaza, Occidental, Koch Industries, Chevron, Fugro, University of Houston, Rice University, TSU, Houston Baptist University to name a few. We look forward to serving you. ... more   less 
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