The Customer Service really stinks. I encountered more problems with my room and the staff hear then I have ever anywhere. I spoke with the AGM and she just blew me off as if I had a problem. My keys never did work so ever time I came in I had an issue. The hotwater took forever to get hot. I needed the the shuttle to pick me up and it took 30 mins to pick me up 3 mins from the hotel. I spoke with the AGM again about her staff and she made up more excuses and proceeded to tell me about her troubles in her life as if I cared. I must say the security guards took very good care of any of our needs bless them both. The breakfast was great and the location was wonderful with me being a medical patient but I really wish someone would teach this hotel customer service and organization.
- Official Description (provided by the hotel):
- The Holiday Inn Houston - NRG/Medical Center Area is one of Houston's premier hotels. The hotel is conveniently located off Loop 610, with back gate access to NRG Park and NRG Stadium making us the most convenient Houston hotel near NRG Park. In addition, our Holiday Inn Houston hotel is minutes from the Museum District, Texas Medical Center, and downtown. Catch the 'Metro Light Rail' located a mile from the Holiday Inn Houston hotel for easy access to downtown as well as entertainment areas. Our hotel features the Sports Page Lounge, Bayou Grille Restaurant, free high-speed wireless Internet access, a fitness center, pool and hot tub, business center services and over 2320 square feet of meeting space. The Holiday Inn - NRG/Medical Center Area is the perfect choice for so many reasons. Come find out why we are the perfect Holiday Inn Houston hotel. ... more less
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- Also Known As:
- Holiday Inn Houston Reliant Park Area Hotel Houston