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“Good Location for Medical Guest” 2 of 5 stars
Review of Holiday Inn Houston - NRG/Medical Center Area

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Holiday Inn Houston - NRG/Medical Center Area
3.0 of 5 Hotel   |   8111 Kirby Drive, Houston, TX 77054   |  
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Ranked #224 of 457 Hotels in Houston
New Braunfels, Texas
1 review
4 helpful votes 4 helpful votes
“Good Location for Medical Guest”
2 of 5 stars Reviewed May 9, 2013

The Customer Service really stinks. I encountered more problems with my room and the staff hear then I have ever anywhere. I spoke with the AGM and she just blew me off as if I had a problem. My keys never did work so ever time I came in I had an issue. The hotwater took forever to get hot. I needed the the shuttle to pick me up and it took 30 mins to pick me up 3 mins from the hotel. I spoke with the AGM again about her staff and she made up more excuses and proceeded to tell me about her troubles in her life as if I cared. I must say the security guards took very good care of any of our needs bless them both. The breakfast was great and the location was wonderful with me being a medical patient but I really wish someone would teach this hotel customer service and organization.

Room Tip: get the city view
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review, May 13, 2013
Thank you for your review. We apologize for the problems encountered with our service level. Our main goal is to make sure our guests receive the quality service they expect when staying at a Holiday Inn and it is evident that we did not meet the expectation. We are addressing the issues with our management team and reviewing standards with the staff. It is good to hear that you were pleased with our location, security team as well as breakfast. We would like the opportunity to have you stay with us again so you can experience our true standards. Again, we appreciate your feedback.
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188 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
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English first
Branson, Missouri
Senior Reviewer
9 reviews 9 reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 9, 2013

I am a patient at MD Anderson so I expected accommodations suitable to someone who is sick as well as tourists, especially since they advertise as being close to the medical area. We were so disappointed that we left and spent the last 2 days of our stay elsewhere. There was no continental breakfast which is very common these days and are present at all the other hotels close to MDA. The room was very small with barely enough walking space from the end of the bed to the wall of the room. The bathroom was less than clean as noted by hair in the bath tub and mold on the tile. The grab bar was in a less than suitable place in the tub. Had I slipped it wouldn't have been very helpful to grab on to. We have since returned to Houston but stayed at the Mariott Court which I DO recommend!

  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review, May 13, 2013
Thank you for your review. We apologize that you did not have a positive experience during your stay. Your valuable feedback is vital to our continued success and allows us to immediately address those areas. We appreciate your feedback and hope you will revisit us in the future to see the efforts we have made to improve our standards.
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Camden, Arkansas
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 7, 2013

Great hotel with a perfect location. I could get to M D Anderson in just a few minutes. Close to a lot of restaurants. Starbucks is just a few blocks away. Comfortable beds. Quite atmosphere. Oh man, the view of Reliant Stadium from my 10th floor room was spectacular. Highly recommend this hotel.

  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review, May 13, 2013
Thank you for your review. We appreciate your endorsement and agree that our hotel is a great location to the Texas Medical Center as well as Reliant Stadium. Our complimentary shuttle service within a (3) three miles radius is definitely a convenience for our valued guest. Again, we thank you choosing to stay with us and look forward to your next visit to Houston.
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Schulenburg, Texas
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed April 9, 2013

We stayed one night when we went to the rodeo. Hotel is nice but our room had a strange odor that would not go away after A/C was turned on. Beds/linens were super comfy, bathroom was very nice for two ladies to share. The toilet and shower were in a separate room and the vanity was outside which was a perfect layout for us. Shuttle to rodeo was great, but there was not shuttle for after the rodeo, we had to walk from Reliant which is not a bad walk at all, was just a little disappointed since we were promised a rodeo shuttle right out the back gate of the hotel.

Room Tip: we loved our room but did not like the odor
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review, April 30, 2013
Dear MommaDK,

Thank you so much for taking the time to write a review about your recent stay with us, we value your loyalty to our brand and hotels. I am pleased to know that you find our beds comfortable and our bathroom exceeded your expectations. We constantly strive to provide an environment of comfort and value to our guests, therefore, we are pleased to know that you experienced as such. On the other hand, please accept our apology for the inconvenience the smell in your room may have caused. I appreciate you bringing this matter to our attention. Your input will be shared with our management team for the purpose of bringing improvement to this identified weakness and rectify any unsatisfactory experiences.

Again, thank you for staying with us and taking the time to give feedback.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Elk Grove, California
Top Contributor
111 reviews 111 reviews
62 hotel reviews
Reviews in 68 cities Reviews in 68 cities
124 helpful votes 124 helpful votes
4 of 5 stars Reviewed March 28, 2013

My rating is based on price vs. quality and this was well worth the cost.

We stayed 5 nights while visiting relatives in Houston. The room we were assigned the first night was in terrible shape, wall coverings all marred up, the furniture beat up, etc. We asked to switch to a room with a king bed, rather than the 2 doubles, and the world became brighter, cleaner and even smelled better.

We booked through Hotwire, one of those hidden, until you pay deals, and I have no regrets.

Room Tip: As far from the center, i.e. elevators as possible. We were at the end of a hallway, next to the st...
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  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review, May 6, 2013
Thank you for your review. We apologize with the experience with the first room but glad to know you were satisfied with the king room. Feedback from our valued guests allows us to target areas for improvement. We thank you for staying with us and hope you have a chance to revisit us.
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Hamilton, Texas
Top Contributor
73 reviews 73 reviews
14 hotel reviews
Reviews in 40 cities Reviews in 40 cities
56 helpful votes 56 helpful votes
4 of 5 stars Reviewed March 26, 2013

This Holiday Inn is an oldie but goodie. It's right next to the Houston Reliant Stadium, Convention Center and Astrodome- In fact they have their own gate into the properties. Also, if you are in Houston because of the massive medical complex just blocks away from the hotel, this is an ideal place. Hourly free shuttles take cancer patients to and from the MD Anderson Cancer Center (rated #1 in the world!), heart patients to/from the St. Luke's Heart Hospital, Texas Children's Hospital, Methodist Medical Complex, Texas Women's Medical Center - there is a bunch of them- all within 5 minutes of the hotel. It is on the south side of Houston, just off the 610 beltway around the town, so very simple and easy to get to regardless of traffic.Several other good restaurants within a block-easy walk. Hotel staff very friendly, nice pub and good restaurant-but service can be a bit slow. Rooms have recently been remodeled. Was dog friendly, but now they charge $75 a stay- sign of the times, still a good place to come with an animal. Fill's the needs and is quiet, with good free parking.

Room Tip: If you are a Priority Club member, ask for the 11th floor- very nice indeed.
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  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review, May 7, 2013
Thank you for your review. You are correct, we are only a few minutes from the Texas Medical Center and our complimentary shuttle is definitely an advantage for our guests. We are glad you enjoyed your stay and appreciate you recognizing our friendly staff. We look forward to your next visit with us.
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San Antonio, Texas
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 22, 2013

Clean and GREAT LOCATION for the rodeo or football! I cannot say ANYTHING negative about this place....LOVED IT!! I love when a hotel will just let me take a cart and get my own stuff and take it to my room at my leisure and bring the cart back OR...there is a guy at the door that it appears he would have done it for me....but I would rather do it myself. Everyone I came in contact with at the hotel was very nice! I will be back!!

Room Tip: Tell them you DO NOT want to be next to the work-out room!! VERY IMPORTANT!! I heard noise and ser...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mark S, General Manager at Holiday Inn Houston - NRG/Medical Center Area, responded to this review, May 7, 2013
Thank you for your review. Absolutely our hotel is a great location and provides easy access to Reliant Stadium through our private access gate. It is good to hear that you “loved” your stay and we met your expectation. Our staff strives to ensure that our valued guests have a great experience and we look forward to servicing you on your next visit to Houston.
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Additional Information about Holiday Inn Houston - NRG/Medical Center Area

Address: 8111 Kirby Drive, Houston, TX 77054
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #224 of 457 Hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Houston - NRG/Medical Center Area 3*
Number of rooms: 238
Official Description (provided by the hotel):
The Holiday Inn Houston - NRG/Medical Center Area is one of Houston's premier hotels. The hotel is conveniently located off Loop 610, with back gate access to NRG Park and NRG Stadium making us the most convenient Houston hotel near NRG Park. In addition, our Holiday Inn Houston hotel is minutes from the Museum District, Texas Medical Center, and downtown. Catch the 'Metro Light Rail' located a mile from the Holiday Inn Houston hotel for easy access to downtown as well as entertainment areas. Our hotel features the Sports Page Lounge, Bayou Grille Restaurant, free high-speed wireless Internet access, a fitness center, pool and hot tub, business center services and over 2320 square feet of meeting space. The Holiday Inn - NRG/Medical Center Area is the perfect choice for so many reasons. Come find out why we are the perfect Holiday Inn Houston hotel. ... more   less 
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Also Known As:
Holiday Inn Houston Reliant Park Area Hotel Houston

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