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“Helpful staff with great service” 5 of 5 stars
Review of Wyndham Houston - Medical Center Hotel and Suites

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Wyndham Houston - Medical Center Hotel and Suites
3.5 of 5 Hotel   |   6800 S Main St., Houston, TX 77030 (Medical Center)   |  
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Ranked #136 of 455 Hotels in Houston
Saint Paul, Minnesota
Top Contributor
161 reviews 161 reviews
41 hotel reviews
Reviews in 84 cities Reviews in 84 cities
65 helpful votes 65 helpful votes
“Helpful staff with great service”
5 of 5 stars Reviewed December 14, 2012

Our stay this year was in July, and, like last year, was for medical purposes at the Texas Medical Center. The staff does a great job of serving customers. They do a good job of understanding needs of guests whose prominent thoughts are about appointments, procedures, feelings and the stress associated with caring for loved ones needing help at the medical center. We have one example of "above-and-beyond" service. We went down to the front desk. A fellow saw us and asked us how he could help us. We told him we'd like to take the shuttle to the Goode Company BBQ, an excellent place to eat, not far from the hotel. He said he could take us there himself, as he was on his way out the door! It turns out that he was one of the managers of the hotel! (If he happens to read this, Thank you very much!). We were also able to swap rooms to one that had a kitchenette in it, no problem at all. Thank you again!

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMedCtr, Director of Sales at Wyndham Houston - Medical Center Hotel and Suites, responded to this review, December 17, 2012
Thank you for your review. Our staff is one of the best when it comes to providing excellent customer service to our guests. We learn great customer service skills from our General Manager, who had taken you to Goode Company! That is excellent BBQ!
We look forward to your future stays.
Michelle Hosey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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833 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
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English first
Conroe, Texas
1 review
5 of 5 stars Reviewed December 14, 2012

I stayed here while a friend was at M.D. Anderson. It was so convienent with the availability of the shuttle service to and from the hospital. If you have to stay here 1 night or many - I recommend it. They not only go to the surrounding hospitals but will take you to the Galleria, Krogers, Target, etc. I thought that was awesome.
Great dining there at the hotel but there is also a Burger across the parking lot. Speaking of parking - $6.00 per day and in and out parking. You do not find that in this area.

I also liked the fact that the Gift Shop was open late for any need for late night munchies!

Room Tip: They do have some with a microwave and a sink.
See more room tips
  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMedCtr, Director of Sales at Wyndham Houston - Medical Center Hotel and Suites, responded to this review, December 17, 2012
Thank you for your review! We are so glad that you were able to take advantage of our shuttle service, it is a great way to get around. Our parking is the lowest in the Texas Medical Center too and with in and out priveledges that helps with costs.
We look forward to seeing you again soon!
Michelle Hosey
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Destin, Florida
Top Contributor
103 reviews 103 reviews
31 hotel reviews
Reviews in 61 cities Reviews in 61 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 14, 2012

We booked here for a week while receiving treatment at MD Anderson. The suite was a reasonable price at the medical rate. The mini kitchen had everything needed including a full size frig, microwave, dishwasher and stove. The ice machine and laundry were close by. We appreciated the shuttle to the medical appts, shopping areas and grocery store. A Burger King shares their parking lot along with a Pizza Hut. We enjoyed sitting in the sun by the pool.
Would definitely recommend. No complimentary breakfast but a restaurant on site and free wifi. Parking was $6 a day. Could walk to hospital if able. Only 4 blocks.

Room Tip: Our room faced west. Beautiful sunset. Warm during winter
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMedCtr, Director of Sales at Wyndham Houston - Medical Center Hotel and Suites, responded to this review, December 17, 2012
Thank you for your review. Our suites are a great option and a great amentity when traveling for a multiple days. Great room tip too! You can request for specific views when making reservations too.
We look forward to having you as our guest again.
With Hospitality,
Michelle Hosey
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Indianapolis, Indiana
Contributor
16 reviews 16 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 11, 2012

Stayed a couple of nights while a family member was having surgery at one of the area hospitals. It is very clean, comfortable beds/pillows. The staff was very polite and the in house restaurant was really good! (we ate there twice!) They also offer free shuttles to area locations and all the hospitals/medical centers which makes it really nice to have one less thing to worry about. It is also close to plenty of restaurants and stores. Would definitely recommend to others and would stay here again if in the area.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMedCtr, Director of Sales at Wyndham Houston - Medical Center Hotel and Suites, responded to this review, December 12, 2012
Thank you for your review! We appreciate all of your comments and that you recommend our property. We look forward to having you as our guest again.
With Hospitality,
Michelle Hosey.
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White Oak, Texas, United States
2 reviews
5 of 5 stars Reviewed December 10, 2012

I travel to Houston Medical center for work several times a year. I always book at Holiday Inn Medical Center. It is the perfect location and very easy to find. Staff are always friendly and rooms are always clean! I really enjoy staying at this hotel every time I come to Houston area. It is within walking distance of my meetings which I really enjoy.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMedCtr, Director of Sales at Wyndham Houston - Medical Center Hotel and Suites, responded to this review, December 11, 2012
Thank you for your review and continued loyalty. We enjoy having you as our guest and look forward to having you stay with us the next time you have a meeting here in the Texas Medical Center.
With Hospitality,
Michelle Hosey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midland, Texas
Top Contributor
160 reviews 160 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed December 7, 2012

I stay an Holiday Inn's regularly, usually Express. This one was close to where I needed to be so I stayed here. I found it average in terms of room quality but the staff was exceptional. The rooms are tired looking and need upgrading to match the standards of most hotels in this price range. The restaurant we excellent and the staff there was very customer focused and quick to help. I would recommend they upgrade the hotel when they can but it is ok.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMedCtr, Director of Sales at Wyndham Houston - Medical Center Hotel and Suites, responded to this review, December 10, 2012
Thank you for your review! We appreciate your comments about our staff and have shared with the team. We are so lucky to have such a great team that is focused on customer service!
We appreciate your loyalty to the Holiday Inn/Express brand and hope to have the opportunity to have you as our guest in the future.
With Hospitality,
Michelle Hosey
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Round Rock, TX
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 6, 2012

Good location about 4 blocks from St. Luke's Hospital. Walk or take the shuttle. Shuttle also goes to nearby shopping areas. Friendly, efficient staff, especially the shuttle drivers. Houskeeping needs improvement, but the suite was comfortable and reasonalbly clean. Walls and vent in the shower needed cleaning. Good bed and linens. Checkout at 1:00 pm is a big plus. Restuarant and bar in the hotel is another advantage.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HolidayInnMedCtr, Director of Sales at Wyndham Houston - Medical Center Hotel and Suites, responded to this review, December 7, 2012
Thank you for your review! Our location is one of the bests when visiting St Lukes Hospital. You are correct that on good day it is a nice walk over to the hospital. Your comments have been shared with our staff and are glad that we could extend to you a late check out.
We also shared your feedback with our Housekeeping department.
If your travels bring you back to Houston we look forward to having you as our guest.
With Hospitality,
Michelle Hosey
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Houston - Medical Center Hotel and Suites

Address: 6800 S Main St., Houston, TX 77030
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Medical Center , University Place
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#72 Family Hotel in Houston
#105 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Wyndham Houston - Medical Center Hotel and Suites 3.5*
Number of rooms: 287
Official Description (provided by the hotel):
Experience the convenience of our Houston hotel near the Texas Medical Center, Reliant Center, George R. Brown Convention Center and Houston Zoo. The Wyndham Houston Medical Center is a full service hotel with friendly services and thoughtful lifestyle amenities for you to visit, work, play, and unwind. Relax in one of our newly renovated rooms or spacious suites with everything you need to feel right at home. Our accommodations offer plush beds, free Wi-Fi, work desk and complimentary morning newspaper. Spread out in our suites with separated living areas, kitchenettes or full sized kitchens. ... more   less 
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Also Known As:
Holiday Inn Hotel & Suites Houston Medical Houston
Holiday Inn Hotel And Suites Houston Medical Center
Holiday Inn Houston

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