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DoubleTree Suites by Hilton Houston by the Galleria: Traveler Reviews

3.5 of 5
5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
Ranked #175 of 437 hotels in Houston
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205 reviews from our community

Traveler rating
    54
    67
    46
    24
    14
See reviews for
Families
42
 
Couples
22
 
Solo
19
 
Business
88
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Dammam, Saudi Arabia
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Great Location, Spacious Suite, Service”
4 of 5 stars Reviewed November 17, 2012

have stayed for 2 weeks beginning of November and found the stay very comfortable. location is great by the galleria, very convenient with lots of things to do after conference. rooms not luxurious but very spacious suites and clean. could not fault the service. breakfast included in the rate is fine. will be back if visiting Houston again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ask sami8767_12 about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
November 19, 2012
Thank you for your review of the DoubleTree Suites by Hilton Houston by the Galleria. The entire staff stives to provide the best service in Houston to every guest. We obviously achieved that goal during your stay.

Thank you for choosing the DoubleTree Suites by Hilton for your accommodations needs in Houston. We look forward to your next visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Worst Night Manager - EVERY!!!!”
1 of 5 stars Reviewed November 10, 2012

The night manager, Mr. [-], is by far the worst manager I have had the displeasure of speaking with. Very condescending. Had a problem with one of the credit cards and he treated me like a theft or something. I am a business executive with years for traveling and have never felt so belittled. Someone promoted this person in error.

Hope you don’t check in at night and have a glitch on your credit card – because if you do, be prepared to be treated like a theft -- I dont care how sucessful you are --- Worst experience every!!!

  • Stayed November 2012, traveled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Casey W about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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32 helpful votes 32 helpful votes
“Great for business or shopping”
4 of 5 stars Reviewed November 9, 2012

Really an excellent hotel for business. I just spent 5 days at this hotel for a business conference and was really impressed. The reason this hotel is great lies with the staff. 100% pure awesome.

The first day I was there we had some issues with the air conditioner, but the staff did go out of their way to make it right for me. Their friendly attitude and willingness to go the extra distance definitely sets them apart. (Thank you Gerald...)

Though I did not do any shopping, this hotel would be perfect for the shopoholic because it is right next to the Houston Galleria. A high end mall with about a zillion shops and restaurants. Because of my experience last week, I plan to bring my wife back for a weekend to do our holiday shopping.

Stayed November 2012, traveled on business
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Ask Charles C about DoubleTree Suites by Hilton Houston by the Galleria
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dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
November 12, 2012
Thank you for your recent review of the hotel. You comments have been shared with the entire staff to celebrate a job well done.

We look forward to you next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Canada
Senior Contributor
42 reviews 42 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
“Great for Business Trip”
5 of 5 stars Reviewed November 7, 2012

The place was very clean. The staff was quite accommodating and friendly. They were flexible and were able to make several last minute changes. The downtown shuttle was a great help to get around without worrying about parking. The rooms were quite nice with everything that was needed. Breakfast was quick, easy, and tasty. I would recommend it.

Room Tip: The hotel is quite short, so no views available. Traffic is light. All rooms tend to be the same.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Stacia B about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
November 9, 2012
Thank you for your recent review of the hotel. You comments have been shared with the staff to thank them for showing we CARE about out guests.

We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore, India
Senior Contributor
36 reviews 36 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“Really Large Suite Rooms and good for long stays”
4 of 5 stars Reviewed November 6, 2012

The hotel has really large rooms that are excellent if on a long trip as you get a lot of space; plus its super close to shops and restaurants which makes it convenient. The hotel is rather busy on weekends and especially during the summer, but the rest of the time it's fairly quiet. Has all the facilities needed in a hotel of its standard and the staff are helpful and friendly.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Serinaa about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
November 7, 2012
Thank you for your recent review of the hotel. You comments have been shared with the staff. We look forward to having you as our guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #175 of 437 hotels in Houston
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Houston by the Galleria welcomes you to Houston, Texas. Our elegant hotel offers travelers unmatched comfort and service in our premiere, full-service, luxury Houston hotel. We are located in the heart of the thriving Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are less than a block from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your entertainment and shopping pleasure. Guests at our Houston hotel can enjoy our spacious, residential-style recently renovated suites, our sparkling swimming pool for fun and relaxation, and our convenient location to many of Houston’s most exciting attractions. We are also minutes away from the Central Business District, and Hobby Airport and George Bush Intercontinental Airport are only a short drive away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features beautifully designed, spacious Suites and Deluxe Rooms, and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
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