The night manager, Mr. [-], is by far the worst manager I have had the displeasure of speaking with. Very condescending. Had a problem with one of the credit cards and he treated me like a theft or something. I am a business executive with years for traveling and have never felt so belittled. Someone promoted this person in error.

Hope you don’t check in at night and have a glitch on your credit card – because if you do, be prepared to be treated like a theft -- I dont care how sucessful you are --- Worst experience every!!!

Really an excellent hotel for business. I just spent 5 days at this hotel for a business conference and was really impressed. The reason this hotel is great lies with the staff. 100% pure awesome.

The first day I was there we had some issues with the air conditioner, but the staff did go out of their way to make it right for me. Their friendly attitude and willingness to go the extra distance definitely sets them apart. (Thank you Gerald...)

Though I did not do any shopping, this hotel would be perfect for the shopoholic because it is right next to the Houston Galleria. A high end mall with about a zillion shops and restaurants. Because of my experience last week, I plan to bring my wife back for a weekend to do our holiday shopping.

The place was very clean. The staff was quite accommodating and friendly. They were flexible and were able to make several last minute changes. The downtown shuttle was a great help to get around without worrying about parking. The rooms were quite nice with everything that was needed. Breakfast was quick, easy, and tasty. I would recommend it.

The hotel has really large rooms that are excellent if on a long trip as you get a lot of space; plus its super close to shops and restaurants which makes it convenient. The hotel is rather busy on weekends and especially during the summer, but the rest of the time it's fairly quiet. Has all the facilities needed in a hotel of its standard and the staff are helpful and friendly.