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“Great for Business Trip” 5 of 5 stars
Review of DoubleTree Suites by Hilton Houston by the Galleria

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DoubleTree Suites by Hilton Houston by the Galleria
3.5 of 5 Hotel   |   5353 Westheimer Road, Houston, TX 77056-5474   |  
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Ranked #97 of 451 hotels in Houston
Sydney, Canada
Top Contributor
88 reviews 88 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
“Great for Business Trip”
5 of 5 stars Reviewed November 7, 2012

The place was very clean. The staff was quite accommodating and friendly. They were flexible and were able to make several last minute changes. The downtown shuttle was a great help to get around without worrying about parking. The rooms were quite nice with everything that was needed. Breakfast was quick, easy, and tasty. I would recommend it.

Room Tip: The hotel is quite short, so no views available. Traffic is light. All rooms tend to be the same.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, November 9, 2012
Thank you for your recent review of the hotel. You comments have been shared with the staff to thank them for showing we CARE about out guests.

We look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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476 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
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English first
Bangalore, India
Senior Contributor
45 reviews 45 reviews
27 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 6, 2012

The hotel has really large rooms that are excellent if on a long trip as you get a lot of space; plus its super close to shops and restaurants which makes it convenient. The hotel is rather busy on weekends and especially during the summer, but the rest of the time it's fairly quiet. Has all the facilities needed in a hotel of its standard and the staff are helpful and friendly.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, November 7, 2012
Thank you for your recent review of the hotel. You comments have been shared with the staff. We look forward to having you as our guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East TX
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed October 28, 2012 via mobile

This hotel is located just down the street from the galaria mall and close to dozens of other shops and restaurants. Upon arrival, we were greeted by a very friendly and knowledgeable staff. Checking in was simple and our bags were quickly taken to our room. By far the best thing about this hotel is the staff. On the other hand, the hotel could use some major upgrades and a good cleaning. The hallways all smelled very bad. Our first room also had a bad smell. Thankfully the front desk upgraded us to another room. Although we did not use the kitchen in our suit, the oven and frig appeared to be 2 decades old. With all the choices of hotels in the area we will likely look for another place in the future.

Stayed October 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 31, 2012
Thank you for your recent review of the property. I have passed your comments along to the operations managers to review with the staff.

The property will begin renovations in late November to improve the items you mentioned in your posting. Please keep us on your list of hotels in the area and come see the changes next year.
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San Antonio
Senior Contributor
32 reviews 32 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 15, 2012

As Hilton honors member, I like to stay in the Hilton Family hotels unless Omni like Corpus Christi really entices you with their Republic of Texas on top floor. Very busy during summer as our grandson was to arrive, we did not have time to shop for our daughter for grandson's arrival. We did have to buy something that was not on her registry, that was thoughtful and small since her registry took precedence. What other place to go and live in Galleria and let your wife go shopping while availing all priveleges of Double Tree hospitality suite for HHONORS members. This hotel had the best fresh fruit, name brand wines and beers and excellent service next to none both in the evening before dinner and in the morning at break fast that my wife missed because we had sumptous dinner in the evening. Since we did not have to drive for dinner, one of us did not have to be designated driver, so we could finish whole bottle of wine between just two of us.
Best thing about Double Tree was not just its big suite, fully furnished kitchen that we did not touch except for refrigerator and prompt vallet service, check in and in room luncheon for my wife on Monday morning when I was at meetings. So if you have Friday and Monday to work in Houston and you want to shop, mix the pleasure and stay at Double Tree, you will enjoy it. Great service and really double the best experience better than going to Europe, if you have to be lazy and enjoy this is the place with over 40 sit in top class restaurants in walking distance, be it for Steak, Sea Food, Indian, Mediterranean or Italian, we enjoyed all five from Friday evening to Sunday night. Try you will love Double Tree. Clean, best service, reght temperatures for all (we set our room at 68 F) and great HHonors lounge for breakfast and Hors d hours reception. We enjoyed it and will do so next chance we get, may be before Christmas

Room Tip: I always ask for highest floor and away from Elevators or vending machine since I am a light sleeper...
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  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, November 7, 2012
Thank you for your recent review of the hotel. You comments have been shared with the staff. We look forward to having you as our guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 8, 2012 via mobile

Lobby was deceiving. The hotel looks good until stepping into the elevator and heading up to the room. The hallways and outside of the room were in desperate need of an upgrade. The carpets were worn, thin, old, and had stains on it throughout. I thought, "Well maybe the inside isn't as bad." Nope, it was worse. The inside smelled of mildew, which was incredibly overwhelming. The wall paper was peeling from the walls, the bathroom counter had such hard water stains that it looked dirty, and the room throughout had no consistency of decoration or design. The room had obviously not been upgraded. Although the room was a suite, it smelled so bad that it wasn't worth staying. Also, the mattress was so rough and had no cushion to it. Lastly, upon turning on the TV, I found that none of the channels worked. A call to the front desk had a "technician" come out and figure that the plug had been removed.

I could no longer stand the smell and had to check out. I called the Embassy Suites across the street, and they saved me. And they were cheaper!

Final words: Do not stay here.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your review of your recent visit to the hotel. This is certainly not the experience we want our guests to have upon arriving at the hotel. You comments have been shared with the Housekeeping and Engineering managers to correct these issues immediately.

The hotel is scheduled to begin renovations before the end of the year that upgrade the hallway carpets and lighting, kitchen appliances and bathroom fixtures.

We sincerely apologize for the experience you encounterd. This is not a standard experience. We do look forward to having you return as our guest to see the upcoming improvements.
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Austin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 5, 2012

Very nice welcome from the valet parking guys, who remained gracious even when I said I did not want their services. And delightful reception from Autumn at the front desk - beautiful manners, and very efficient. The let-down was the grim decor and lighting in the suite - reminded me of visiting Soviet Union in the 1980s and the room (# 701) was dirty. For example, the phone was greasy, with pieces of dark hair stuck to it, and generally the whole suite felt grungy and uninviting. And very spartan - the safe stuck on a little pedestal would have been better concealed somewhere, and the bedroom felt as tho' someone had stolen a couple of furniture items ... very odd. Not on my list of places to revisit.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your review of the DoubleTree Suites by Hilton. I have shared your comments with the entire hotel team. Your recognition of the Valet and Front Desk staff have also been share with the individuals and they have been awarded for their performance and focus on CARE.

As to the guest room comments, I have share your notes with the Chief Engineer and the Executive Housekeeper. Please be assured these items are being addressed immediately.

Again, thank you for your comments. We look foreward to having you as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 4, 2012

Changed over from a hotel nearby looking for a extended stay hotel with larger rooms. Stayed a total of 22 nights. The suites are HUGE - pretty much the size of a small apartment. The mattress and pillows were very comfortable. The internet was super-fast by hotel standards. Will I be staying here again? Not unless the hotel receives a much needed renovation. The rooms are showing its age and the air conditioners are noisy. The kitchenettes in the suites have antique appliances. Mine also had no cutlery, or pots and pans - somewhat defying having a stove over there.

The staff were always VERY helpful and friendly - one can see they are trained by a well-established hotel chain.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your recent review of the DoubleTree Suites by Hilton. We appreciate your time and loyalty. Your comments have been share with the hotel team for recognition and training reasons.

The staff members that you acknowledged are being rewarded for their excellent service.

The items you mentioned about the guest rooms are being addressed in an upcoming renovation scheduled to start within the next month.

We look forward to having you return as our guest to view the upgraded kitchen and bathroom faclities in the suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Romantic Hotel in Houston
#66 Family Hotel in Houston
#73 Business Hotel in Houston
#97 Spa Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Houston by the Galleria welcomes you to Houston, Texas. Our luxurious hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the elegant Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-style recently renovated suites, a sparkling swimming pool for fun and relaxation, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston

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