We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Best time ever” 5 of 5 stars
Review of DoubleTree Suites by Hilton Houston by the Galleria

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added DoubleTree Suites by Hilton Houston by the Galleria to your Saves list
DoubleTree Suites by Hilton Houston by the Galleria
3.5 of 5 Hotel   |   5353 Westheimer Road, Houston, TX 77056-5474   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Ranked #126 of 455 Hotels in Houston
San Antonio
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
18 helpful votes 18 helpful votes
“Best time ever”
5 of 5 stars Reviewed October 15, 2012

As Hilton honors member, I like to stay in the Hilton Family hotels unless Omni like Corpus Christi really entices you with their Republic of Texas on top floor. Very busy during summer as our grandson was to arrive, we did not have time to shop for our daughter for grandson's arrival. We did have to buy something that was not on her registry, that was thoughtful and small since her registry took precedence. What other place to go and live in Galleria and let your wife go shopping while availing all priveleges of Double Tree hospitality suite for HHONORS members. This hotel had the best fresh fruit, name brand wines and beers and excellent service next to none both in the evening before dinner and in the morning at break fast that my wife missed because we had sumptous dinner in the evening. Since we did not have to drive for dinner, one of us did not have to be designated driver, so we could finish whole bottle of wine between just two of us.
Best thing about Double Tree was not just its big suite, fully furnished kitchen that we did not touch except for refrigerator and prompt vallet service, check in and in room luncheon for my wife on Monday morning when I was at meetings. So if you have Friday and Monday to work in Houston and you want to shop, mix the pleasure and stay at Double Tree, you will enjoy it. Great service and really double the best experience better than going to Europe, if you have to be lazy and enjoy this is the place with over 40 sit in top class restaurants in walking distance, be it for Steak, Sea Food, Indian, Mediterranean or Italian, we enjoyed all five from Friday evening to Sunday night. Try you will love Double Tree. Clean, best service, reght temperatures for all (we set our room at 68 F) and great HHonors lounge for breakfast and Hors d hours reception. We enjoyed it and will do so next chance we get, may be before Christmas

Room Tip: I always ask for highest floor and away from Elevators or vending machine since I am a light sleeper...
See more room tips
  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, November 7, 2012
Thank you for your recent review of the hotel. You comments have been shared with the staff. We look forward to having you as our guest again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

540 reviews from our community

Traveler rating
    197
    158
    103
    51
    31
See reviews for
110
57
28
271
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
Date | Rating
  • English first
  • French first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 of 5 stars Reviewed October 8, 2012 via mobile

Lobby was deceiving. The hotel looks good until stepping into the elevator and heading up to the room. The hallways and outside of the room were in desperate need of an upgrade. The carpets were worn, thin, old, and had stains on it throughout. I thought, "Well maybe the inside isn't as bad." Nope, it was worse. The inside smelled of mildew, which was incredibly overwhelming. The wall paper was peeling from the walls, the bathroom counter had such hard water stains that it looked dirty, and the room throughout had no consistency of decoration or design. The room had obviously not been upgraded. Although the room was a suite, it smelled so bad that it wasn't worth staying. Also, the mattress was so rough and had no cushion to it. Lastly, upon turning on the TV, I found that none of the channels worked. A call to the front desk had a "technician" come out and figure that the plug had been removed.

I could no longer stand the smell and had to check out. I called the Embassy Suites across the street, and they saved me. And they were cheaper!

Final words: Do not stay here.

  • Stayed October 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your review of your recent visit to the hotel. This is certainly not the experience we want our guests to have upon arriving at the hotel. You comments have been shared with the Housekeeping and Engineering managers to correct these issues immediately.

The hotel is scheduled to begin renovations before the end of the year that upgrade the hallway carpets and lighting, kitchen appliances and bathroom fixtures.

We sincerely apologize for the experience you encounterd. This is not a standard experience. We do look forward to having you return as our guest to see the upcoming improvements.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 5, 2012

Very nice welcome from the valet parking guys, who remained gracious even when I said I did not want their services. And delightful reception from Autumn at the front desk - beautiful manners, and very efficient. The let-down was the grim decor and lighting in the suite - reminded me of visiting Soviet Union in the 1980s and the room (# 701) was dirty. For example, the phone was greasy, with pieces of dark hair stuck to it, and generally the whole suite felt grungy and uninviting. And very spartan - the safe stuck on a little pedestal would have been better concealed somewhere, and the bedroom felt as tho' someone had stolen a couple of furniture items ... very odd. Not on my list of places to revisit.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your review of the DoubleTree Suites by Hilton. I have shared your comments with the entire hotel team. Your recognition of the Valet and Front Desk staff have also been share with the individuals and they have been awarded for their performance and focus on CARE.

As to the guest room comments, I have share your notes with the Chief Engineer and the Executive Housekeeper. Please be assured these items are being addressed immediately.

Again, thank you for your comments. We look foreward to having you as our guest again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed October 4, 2012

Changed over from a hotel nearby looking for a extended stay hotel with larger rooms. Stayed a total of 22 nights. The suites are HUGE - pretty much the size of a small apartment. The mattress and pillows were very comfortable. The internet was super-fast by hotel standards. Will I be staying here again? Not unless the hotel receives a much needed renovation. The rooms are showing its age and the air conditioners are noisy. The kitchenettes in the suites have antique appliances. Mine also had no cutlery, or pots and pans - somewhat defying having a stove over there.

The staff were always VERY helpful and friendly - one can see they are trained by a well-established hotel chain.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your recent review of the DoubleTree Suites by Hilton. We appreciate your time and loyalty. Your comments have been share with the hotel team for recognition and training reasons.

The staff members that you acknowledged are being rewarded for their excellent service.

The items you mentioned about the guest rooms are being addressed in an upcoming renovation scheduled to start within the next month.

We look forward to having you return as our guest to view the upgraded kitchen and bathroom faclities in the suites.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Muscat
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 29, 2012

I have stayed there in double tree several times. The hotel is very central, located next to galleria. The suites that you get are huge, enormously large. You absolutely have more than what you need in terms of lodging. The room interiors are not very contemporary. It feels like they have not done any renovating since ages. The beds are sometimes way too soft for my taste. I like to sleep on firm mattresses. Other than that the breakfast is decent. Not too much of selections but still tasty. There is a swimming pool and a hot tub. The gym is small but functional. I would strongly recommend staying there. Do not forget to tip the guys in the breakfast hall, they can be very ignoring :)

Room Tip: both sides are ok, I stayed on both of the sides, no advantage or disadvantage. Facing the swimming...
See more room tips
  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your recent review. Your kind comments have been shared with the management team and their staff.

I have also shared your breakfast comments with the Food & Beverage Director. This is certainly not the standard service of McKinley's. Please accept our apologies and know that this issue is being corrected.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kota Kinabalu, Malaysia
Senior Contributor
26 reviews 26 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 19, 2012

I stayed here for business trip for more than 1 week. I choose this hotel because I always stayed here for all my Houston trip and it was always a pleasant time for me.
But this time, is not what I expected. There are few issues happened during my stay :
1. No water (at all!!!) for few hours (9 pm to 3 am)
2. Miscommunication with the room service
But, except for what I mentioned above, this hotel still win for the great location (to galleria and also to my office).
and the room and the breakfast are very nice.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your recent review. The entire team at the DoubleTree Suites by Hilton Houston by the Galleria strive to satisfy every guest request. Your experience is not typical of the property. Please be assured that the team is working to improve these items.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 13, 2012

I am enjoying my stay here but am baffled by the disconnect between the "Conserve to Preserve" policy and the reality. The person who cleaned the room ran the full-size dishwasher for two plates and two knives. That is NOT conservation!

Room Tip: Executive floors have great breakfast and snacks in the evening.
See more room tips
  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your comments and concerns. Your comments have been shared with the Executive Housekeeper. He is working to retrain the housekeepers to ensure they are following the property conservation practices.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to DoubleTree Suites by Hilton Houston by the Galleria? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Romantic Hotel in Houston
#64 Family Hotel in Houston
#109 Business Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Houston by the Galleria welcomes you to Houston, Texas. Our luxurious hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the elegant Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-style recently renovated suites, a sparkling swimming pool for fun and relaxation, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Hilton Hotels, Expedia, Despegar.com, Travelocity, Odigeo, Hotels.com, TripOnline SA, Otel, Agoda and Tingo so you can book your DoubleTree Suites by Hilton Houston by the Galleria reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston

Owners: What's your side of the story?

If you own or manage DoubleTree Suites by Hilton Houston by the Galleria, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.