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DoubleTree Suites by Hilton Houston by the Galleria: Traveler Reviews

3.5 of 5
5353 Westheimer Road, Houston, TX 77056-5474
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DoubleTree Suites by Hilton Houston by the Galleria
Ranked #175 of 437 hotels in Houston
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204 reviews from our community

Traveler rating
    54
    67
    45
    24
    14
See reviews for
Families
42
 
Couples
22
 
Solo
19
 
Business
87
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Austin
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Delightful staff, dirty room”
3 of 5 stars Reviewed October 5, 2012

Very nice welcome from the valet parking guys, who remained gracious even when I said I did not want their services. And delightful reception from Autumn at the front desk - beautiful manners, and very efficient. The let-down was the grim decor and lighting in the suite - reminded me of visiting Soviet Union in the 1980s and the room (# 701) was dirty. For example, the phone was greasy, with pieces of dark hair stuck to it, and generally the whole suite felt grungy and uninviting. And very spartan - the safe stuck on a little pedestal would have been better concealed somewhere, and the bedroom felt as tho' someone had stolen a couple of furniture items ... very odd. Not on my list of places to revisit.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Cassandra1242 about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
October 8, 2012
Thank you for your review of the DoubleTree Suites by Hilton. I have shared your comments with the entire hotel team. Your recognition of the Valet and Front Desk staff have also been share with the individuals and they have been awarded for their performance and focus on CARE.

As to the guest room comments, I have share your notes with the Chief Engineer and the Executive Housekeeper. Please be assured these items are being addressed immediately.

Again, thank you for your comments. We look foreward to having you as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
“Showing it's age”
3 of 5 stars Reviewed October 4, 2012

Changed over from a hotel nearby looking for a extended stay hotel with larger rooms. Stayed a total of 22 nights. The suites are HUGE - pretty much the size of a small apartment. The mattress and pillows were very comfortable. The internet was super-fast by hotel standards. Will I be staying here again? Not unless the hotel receives a much needed renovation. The rooms are showing its age and the air conditioners are noisy. The kitchenettes in the suites have antique appliances. Mine also had no cutlery, or pots and pans - somewhat defying having a stove over there.

The staff were always VERY helpful and friendly - one can see they are trained by a well-established hotel chain.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
See 11 more reviews by Dirk B for Houston
Ask Dirk B about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
October 8, 2012
Thank you for your recent review of the DoubleTree Suites by Hilton. We appreciate your time and loyalty. Your comments have been share with the hotel team for recognition and training reasons.

The staff members that you acknowledged are being rewarded for their excellent service.

The items you mentioned about the guest rooms are being addressed in an upcoming renovation scheduled to start within the next month.

We look forward to having you return as our guest to view the upgraded kitchen and bathroom faclities in the suites.
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Muscat
Contributor
16 reviews 16 reviews
14 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Nice hotel centrally located”
5 of 5 stars Reviewed September 29, 2012

I have stayed there in double tree several times. The hotel is very central, located next to galleria. The suites that you get are huge, enormously large. You absolutely have more than what you need in terms of lodging. The room interiors are not very contemporary. It feels like they have not done any renovating since ages. The beds are sometimes way too soft for my taste. I like to sleep on firm mattresses. Other than that the breakfast is decent. Not too much of selections but still tasty. There is a swimming pool and a hot tub. The gym is small but functional. I would strongly recommend staying there. Do not forget to tip the guys in the breakfast hall, they can be very ignoring :)

Room Tip: both sides are ok, I stayed on both of the sides, no advantage or disadvantage. Facing the swimming...
See more room tips
  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask karacali about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
October 1, 2012
Thank you for your recent review. Your kind comments have been shared with the management team and their staff.

I have also shared your breakfast comments with the Food & Beverage Director. This is certainly not the standard service of McKinley's. Please accept our apologies and know that this issue is being corrected.
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Kota Kinabalu, Malaysia
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“This time its average”
3 of 5 stars Reviewed September 19, 2012

I stayed here for business trip for more than 1 week. I choose this hotel because I always stayed here for all my Houston trip and it was always a pleasant time for me.
But this time, is not what I expected. There are few issues happened during my stay :
1. No water (at all!!!) for few hours (9 pm to 3 am)
2. Miscommunication with the room service
But, except for what I mentioned above, this hotel still win for the great location (to galleria and also to my office).
and the room and the breakfast are very nice.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Beryl A about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
October 1, 2012
Thank you for your recent review. The entire team at the DoubleTree Suites by Hilton Houston by the Galleria strive to satisfy every guest request. Your experience is not typical of the property. Please be assured that the team is working to improve these items.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rio de Janeiro, RJ
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Conserve to Preserve Policy”
5 of 5 stars Reviewed September 13, 2012

I am enjoying my stay here but am baffled by the disconnect between the "Conserve to Preserve" policy and the reality. The person who cleaned the room ran the full-size dishwasher for two plates and two knives. That is NOT conservation!

Room Tip: Executive floors have great breakfast and snacks in the evening.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask k2dam2dab about DoubleTree Suites by Hilton Houston by the Galleria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review
October 1, 2012
Thank you for your comments and concerns. Your comments have been shared with the Executive Housekeeper. He is working to retrain the housekeepers to ensure they are following the property conservation practices.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Region: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #175 of 437 hotels in Houston
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Houston by the Galleria welcomes you to Houston, Texas. Our elegant hotel offers travelers unmatched comfort and service in our premiere, full-service, luxury Houston hotel. We are located in the heart of the thriving Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are less than a block from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your entertainment and shopping pleasure. Guests at our Houston hotel can enjoy our spacious, residential-style recently renovated suites, our sparkling swimming pool for fun and relaxation, and our convenient location to many of Houston’s most exciting attractions. We are also minutes away from the Central Business District, and Hobby Airport and George Bush Intercontinental Airport are only a short drive away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features beautifully designed, spacious Suites and Deluxe Rooms, and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
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