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“Delightful staff, dirty room” 3 of 5 stars
Review of DoubleTree Suites by Hilton Houston by the Galleria

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DoubleTree Suites by Hilton Houston by the Galleria
3.5 of 5 Hotel   |   5353 Westheimer Road, Houston, TX 77056-5474   |  
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Ranked #100 of 447 hotels in Houston
Austin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Delightful staff, dirty room”
3 of 5 stars Reviewed October 5, 2012

Very nice welcome from the valet parking guys, who remained gracious even when I said I did not want their services. And delightful reception from Autumn at the front desk - beautiful manners, and very efficient. The let-down was the grim decor and lighting in the suite - reminded me of visiting Soviet Union in the 1980s and the room (# 701) was dirty. For example, the phone was greasy, with pieces of dark hair stuck to it, and generally the whole suite felt grungy and uninviting. And very spartan - the safe stuck on a little pedestal would have been better concealed somewhere, and the bedroom felt as tho' someone had stolen a couple of furniture items ... very odd. Not on my list of places to revisit.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your review of the DoubleTree Suites by Hilton. I have shared your comments with the entire hotel team. Your recognition of the Valet and Front Desk staff have also been share with the individuals and they have been awarded for their performance and focus on CARE.

As to the guest room comments, I have share your notes with the Chief Engineer and the Executive Housekeeper. Please be assured these items are being addressed immediately.

Again, thank you for your comments. We look foreward to having you as our guest again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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401 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
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Cape Town Central, South Africa
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed October 4, 2012

Changed over from a hotel nearby looking for a extended stay hotel with larger rooms. Stayed a total of 22 nights. The suites are HUGE - pretty much the size of a small apartment. The mattress and pillows were very comfortable. The internet was super-fast by hotel standards. Will I be staying here again? Not unless the hotel receives a much needed renovation. The rooms are showing its age and the air conditioners are noisy. The kitchenettes in the suites have antique appliances. Mine also had no cutlery, or pots and pans - somewhat defying having a stove over there.

The staff were always VERY helpful and friendly - one can see they are trained by a well-established hotel chain.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your recent review of the DoubleTree Suites by Hilton. We appreciate your time and loyalty. Your comments have been share with the hotel team for recognition and training reasons.

The staff members that you acknowledged are being rewarded for their excellent service.

The items you mentioned about the guest rooms are being addressed in an upcoming renovation scheduled to start within the next month.

We look forward to having you return as our guest to view the upgraded kitchen and bathroom faclities in the suites.
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Muscat
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 29, 2012

I have stayed there in double tree several times. The hotel is very central, located next to galleria. The suites that you get are huge, enormously large. You absolutely have more than what you need in terms of lodging. The room interiors are not very contemporary. It feels like they have not done any renovating since ages. The beds are sometimes way too soft for my taste. I like to sleep on firm mattresses. Other than that the breakfast is decent. Not too much of selections but still tasty. There is a swimming pool and a hot tub. The gym is small but functional. I would strongly recommend staying there. Do not forget to tip the guys in the breakfast hall, they can be very ignoring :)

Room Tip: both sides are ok, I stayed on both of the sides, no advantage or disadvantage. Facing the swimming...
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your recent review. Your kind comments have been shared with the management team and their staff.

I have also shared your breakfast comments with the Food & Beverage Director. This is certainly not the standard service of McKinley's. Please accept our apologies and know that this issue is being corrected.
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Kota Kinabalu, Malaysia
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed September 19, 2012

I stayed here for business trip for more than 1 week. I choose this hotel because I always stayed here for all my Houston trip and it was always a pleasant time for me.
But this time, is not what I expected. There are few issues happened during my stay :
1. No water (at all!!!) for few hours (9 pm to 3 am)
2. Miscommunication with the room service
But, except for what I mentioned above, this hotel still win for the great location (to galleria and also to my office).
and the room and the breakfast are very nice.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your recent review. The entire team at the DoubleTree Suites by Hilton Houston by the Galleria strive to satisfy every guest request. Your experience is not typical of the property. Please be assured that the team is working to improve these items.
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Rio de Janeiro, RJ
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed September 13, 2012

I am enjoying my stay here but am baffled by the disconnect between the "Conserve to Preserve" policy and the reality. The person who cleaned the room ran the full-size dishwasher for two plates and two knives. That is NOT conservation!

Room Tip: Executive floors have great breakfast and snacks in the evening.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your comments and concerns. Your comments have been shared with the Executive Housekeeper. He is working to retrain the housekeepers to ensure they are following the property conservation practices.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglas, Georgia
Senior Contributor
27 reviews 27 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 11, 2012

We stayed at the Doubletree Suites near the Galleria for a wedding at the Courtyard at St James and it was an excellent choice. The rates were excellent and the hotel was very accommodating. I would definitely recommend this hotel!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, September 12, 2012
Thank you for your comments regarding your recent stay. Your comments have been shared with the entire team of professionals at the hotel. We look forward to having you as our guest the next time you are in Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed September 9, 2012 via mobile

While the room was large and plenty room to move around, there is many issues. The microwave smelled like it was burning inside, several lifhtbulbs were out, and the carpet was wet outside of the bathroom door. We rented to room for 2 abults and 2 children and had 3 bath towels. Lastly, the bathroom was the worst part. The mirror is crooked, the wallpaper is patched kinda crazy, the shower curtain wasnt installed properly, the backsplach and counter top was separating and the caulking was missing from the tile in the shower. I have paid less for a better room.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, September 12, 2012
Thank you for your review of the DoubleTree Suites by Hilton Houston by the Galleria. You comments have been shared with the management team so improvements can be made on the issues you mentioned.

Please note that this is not a reflection of our standards. You comments will assist us to improve the quality of the guest rooms and service throughout the hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston
Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#63 Business Hotel in Houston
#109 Family Hotel in Houston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Houston by the Galleria welcomes you to Houston, Texas. Our luxurious hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the elegant Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-style recently renovated suites, a sparkling swimming pool for fun and relaxation, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
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