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“Showing it's age” 3 of 5 stars
Review of DoubleTree Suites by Hilton Houston by the Galleria

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DoubleTree Suites by Hilton Houston by the Galleria
3.5 of 5 Hotel   |   5353 Westheimer Road, Houston, TX 77056-5474   |  
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Ranked #127 of 455 Hotels in Houston
Cape Town Central, South Africa
Senior Contributor
42 reviews 42 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
“Showing it's age”
3 of 5 stars Reviewed October 4, 2012

Changed over from a hotel nearby looking for a extended stay hotel with larger rooms. Stayed a total of 22 nights. The suites are HUGE - pretty much the size of a small apartment. The mattress and pillows were very comfortable. The internet was super-fast by hotel standards. Will I be staying here again? Not unless the hotel receives a much needed renovation. The rooms are showing its age and the air conditioners are noisy. The kitchenettes in the suites have antique appliances. Mine also had no cutlery, or pots and pans - somewhat defying having a stove over there.

The staff were always VERY helpful and friendly - one can see they are trained by a well-established hotel chain.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 8, 2012
Thank you for your recent review of the DoubleTree Suites by Hilton. We appreciate your time and loyalty. Your comments have been share with the hotel team for recognition and training reasons.

The staff members that you acknowledged are being rewarded for their excellent service.

The items you mentioned about the guest rooms are being addressed in an upcoming renovation scheduled to start within the next month.

We look forward to having you return as our guest to view the upgraded kitchen and bathroom faclities in the suites.
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540 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (62)
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Muscat
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 29, 2012

I have stayed there in double tree several times. The hotel is very central, located next to galleria. The suites that you get are huge, enormously large. You absolutely have more than what you need in terms of lodging. The room interiors are not very contemporary. It feels like they have not done any renovating since ages. The beds are sometimes way too soft for my taste. I like to sleep on firm mattresses. Other than that the breakfast is decent. Not too much of selections but still tasty. There is a swimming pool and a hot tub. The gym is small but functional. I would strongly recommend staying there. Do not forget to tip the guys in the breakfast hall, they can be very ignoring :)

Room Tip: both sides are ok, I stayed on both of the sides, no advantage or disadvantage. Facing the swimming...
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  • Stayed November 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your recent review. Your kind comments have been shared with the management team and their staff.

I have also shared your breakfast comments with the Food & Beverage Director. This is certainly not the standard service of McKinley's. Please accept our apologies and know that this issue is being corrected.
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Kota Kinabalu, Malaysia
Senior Contributor
27 reviews 27 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed September 19, 2012

I stayed here for business trip for more than 1 week. I choose this hotel because I always stayed here for all my Houston trip and it was always a pleasant time for me.
But this time, is not what I expected. There are few issues happened during my stay :
1. No water (at all!!!) for few hours (9 pm to 3 am)
2. Miscommunication with the room service
But, except for what I mentioned above, this hotel still win for the great location (to galleria and also to my office).
and the room and the breakfast are very nice.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your recent review. The entire team at the DoubleTree Suites by Hilton Houston by the Galleria strive to satisfy every guest request. Your experience is not typical of the property. Please be assured that the team is working to improve these items.
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Rio de Janeiro, RJ
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 13, 2012

I am enjoying my stay here but am baffled by the disconnect between the "Conserve to Preserve" policy and the reality. The person who cleaned the room ran the full-size dishwasher for two plates and two knives. That is NOT conservation!

Room Tip: Executive floors have great breakfast and snacks in the evening.
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  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, October 1, 2012
Thank you for your comments and concerns. Your comments have been shared with the Executive Housekeeper. He is working to retrain the housekeepers to ensure they are following the property conservation practices.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Douglas, Georgia
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed September 11, 2012

We stayed at the Doubletree Suites near the Galleria for a wedding at the Courtyard at St James and it was an excellent choice. The rates were excellent and the hotel was very accommodating. I would definitely recommend this hotel!

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, September 12, 2012
Thank you for your comments regarding your recent stay. Your comments have been shared with the entire team of professionals at the hotel. We look forward to having you as our guest the next time you are in Houston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 of 5 stars Reviewed September 9, 2012 via mobile

While the room was large and plenty room to move around, there is many issues. The microwave smelled like it was burning inside, several lifhtbulbs were out, and the carpet was wet outside of the bathroom door. We rented to room for 2 abults and 2 children and had 3 bath towels. Lastly, the bathroom was the worst part. The mirror is crooked, the wallpaper is patched kinda crazy, the shower curtain wasnt installed properly, the backsplach and counter top was separating and the caulking was missing from the tile in the shower. I have paid less for a better room.

  • Stayed September 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, September 12, 2012
Thank you for your review of the DoubleTree Suites by Hilton Houston by the Galleria. You comments have been shared with the management team so improvements can be made on the issues you mentioned.

Please note that this is not a reflection of our standards. You comments will assist us to improve the quality of the guest rooms and service throughout the hotel.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Top Contributor
58 reviews 58 reviews
21 hotel reviews
Reviews in 23 cities Reviews in 23 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 26, 2012

Two high points were personable valets, and the Lounge bartender. The valets acted as if they enjoyed their job, making jokes and providing great service. I looked forward to ordering my car, just to see those young cute guys and laugh at their witty comments. The bartender, courteous and friendly, made fabulous top shelf margaritas, and bought a shot of tequila for my traveling companion to celebrate his birthday. Soon the entire bar was enjoying the birthday celebration. Be warned, no parties! I signed a "no party policy" at check in! That was a little odd, but I can imagine this hotel could really host a good party, with the apartment size rooms and the large outdoor pool and spa! Did I mention the room was the size of a one bedroom apartment! Large attractive clean room with super comfortable bed and over the top friendly staff make this a hotel one I recommend wholeheartedly!

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
dpskinner, Manager at DoubleTree Suites by Hilton Houston by the Galleria, responded to this review, August 31, 2012
Thank you for your kind review. The DoubleTree Suites by Hilton does have the largest suites in Houston. As you stated in your review, they are perfect for parties. Well, we are a hotel that provides quiet, comfortable accommodations to our guests. That is the reason we require the "No Party" policy. It is for the comfort of ALL hotel guest.

Again, thank you for your comments. We look forward to hosting you at the hotel again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about DoubleTree Suites by Hilton Houston by the Galleria

Address: 5353 Westheimer Road, Houston, TX 77056-5474
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Romantic Hotel in Houston
#66 Family Hotel in Houston
#110 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — DoubleTree Suites by Hilton Houston by the Galleria 3.5*
Number of rooms: 380
Official Description (provided by the hotel):
The DoubleTree Suites by Hilton Hotel Houston by the Galleria welcomes you to Houston, Texas. Our luxurious hotel offers travelers an unmatched experience with premier comfort and service. We are located in the heart of the elegant Uptown/Galleria area, famous for world-class shopping, dining, and entertainment. We are steps from the landmark Galleria Mall, featuring over 350 upscale shopping and dining outlets for your pleasure. Guests at our Houston hotel enjoy spacious, residential-style recently renovated suites, a sparkling swimming pool for fun and relaxation, and a convenient location near many of Houston's most exciting attractions. Business travelers will also enjoy a quick commute to the Central Business District, Hobby Airport, and George Bush Intercontinental Airport, all of which are just minutes away. In addition to a fantastic location and legendary DoubleTree service, our Houston hotel features thoughtfully designed, spacious Suites and Deluxe Rooms and a wide variety of available hotel services. Relax with all the comforts of home, and enjoy must-have amenities like a full kitchen, dining area, sitting area, and wireless high-speed Internet access. ... more   less 
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Also Known As:
Doubletree Suites By Hilton Houston By The Galleria Hotel Houston
Doubletree Hotel Houston
Doubletree Houston

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