I was taking my wife and mother to brunch on Mother's day 2013. Quattro was way over prescribed and since we, unfortunately, didn't have any reservations....they were unable to accomodate us.
Raul, the restaurant manager, apologized to my wife. Candidly, he had done nothing wrong. But he did go absolutely out of his way. He called a good friend who manages a very upscale restaurant in midtown Houston....and they squeezed us in at 10:45 am prior to their noon brunch avalanche.
We had a perfect mother's day brunch. The food and ambience were fabulous..and it all happened because Raul went the extra mile.
You don't find this type of customer service very often any more.
- Official Description (provided by the hotel):
- Located in the heart of downtown and just steps away from Houston's renowned cultural attractions. ... more less
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- Also Known As:
- 4 Seasons Hotel Houston
- Four Seasons Houston
- Houston Four Seasons