A few things stand out about my recent stay with my husband and 21 month-old son.
1) Everyone that we interacted with was extremely friendly. The folks at the front desk, the people I spoke with on the phone after we pricelined the room (but needed to add a crib), the managers we saw on the elevator, the nice woman vaccuuming the lobby--all terrific. They also let us check in at 12p when I explained that I had a toddler who needed a nap and our flight got us in town pretty early.
2) We forgot to ask for a little fridge in the room before we went grocery shopping for snacks and milk for my little dude. We called from the store and the fridge was plugged in and ice cold by the time we got back.
3) The pool area is very nice as is the fitness area. NOTE, the outdoor pool gets total sun, so it is not much good until the sun passes over in the early evening. It's just too darn hot! But, lots of space on the pool deck, with lounge chairs and dining tables. Also, nice towels are waiting right outside before you go out. Actual thirsty towels.
AND.... the pay for parking IS $14/night in the garage. The highspeed internet is like $13/day. And the room service for the individual miniscule pizza was obnoxious (though the service was very quick and friendly). A bit odd... we only had housekeeping one of the 3 days (1 day toddler nap schedule got in the way and 1 day housekeeping called at 4p to see if we wanted them to come--we passed. On the other day we specifically requested the room be cleaned while we were out for an hour and it was clean before we got back). We knew about the parking and internet in advance, but the rate we got on the room (and staying in this friendly, convenient, good looking hotel) made up for it. I think we paid about the same as if we would have stayed in a courtyard, but had much more "upscale" (thought not fancy) experience.
And, though there were several large groups in the hotel (with lots of kids!!), we never heard anyone in the hallway.
If we ever return to Houston, we will be back!
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