I'm shocked at some of the recents critical posts and comments. My wife and I just spent the weekend at this hotel, and we had an excellent experience. We stayed on the Hilton Honors floor; rooms were large, quiet, and very comfortable. The conceirge room was excellent - it had very long hours (open until 10 pm seven days a week), and was always stocked with food and drinks. Hot hors d'oeuvres are served from 5-7, but after that there is plenty of snacks and drinks available. A free shuttle is available to take you back and forth to the Galleria if you don't feel like making the two block walk.

The rooms DO have robes, and the water pressure was fine for us during our stay. Available outlets were not a problem - while it is true there are few on the walls open, every lamp has several available outlets built in which are easier to access. The temperature in the room seemed to be the only problem - we had to lower it down to 62 just to be comfortable, but it certainly never felt like it was 62 in the room.

If you're paying over $300 a night however, this hotel may not be worth it. Our rate was well under $100 / night and for that price, this makes an excellent choice.

The overall ambiance of the hotel was nice. That is the only good thing I can say. Once we checked in at 2 AM, the desk clerk said he was going to make our checkout time 2 PM instead of 12 PM, so I thought that was nice because he did not have to do that. So the next day we left around 1 PM. I check my bank statement a few days later and see I was charged for two nights and they added $40 in taxes to the night we stayed and also charged for valet parking, which we paid for in cash at the valet pickup station. I had to call 4 times over a 2 week period to finally get my money back. Apparently the housekeeping says we stayed 2 nights, where they get their information, I do not know. I was always told that I would receive a call back after talking to the persons who answered the phone and never did get a call back. But after some arguing I will get my $340.00 back that they felt the need to overcharge without notifying me. I will never stay there again, and it leaves a bad taste in my mouth overall with all Hilton Hotels.

The service here is definitely lacking... not even a bellhop to help with my bags. The room is typical, not overly large. Plain, dark bathtub. A nice touch is the balconies in every room, however.

The Executive Lounge was a room of stale trail mix and gummy bears. I arrived late and famished,and the girl was only able to dig up a yogurt for me. A weary businessman came in looking for an ice cream bar and was shocked to learn they didn't even have that! I had to ask for a diet coke,as all that was around was empty, dirty glasses and plates, presumably from the earlier happy hour which served appetizers, about four hours ago!!!. Seeing how poor the amenities were, I did not venture back the next evening. Also, they don't open on time in the morning, which is pointless if you have an early meeting to rush off to. I'm no primadonna, but at these prices to stay in the hotel, the offerings seemed lacking to me.

I have been to executive lounges in other hotels and they offer far more. What I thought might be a perk of my stay was a disappointment and what is the point of paying extra for some peanuts and gummy bears?

The fitness center had towels and water, but otherwise was plain.

The bedding was very nice and comfy, but like another poster said, there are no robes in the rooms. This did not seem like a luxury hotel to me.

Staff is not hosptable, any request seems to be too much.

Too many things went wrong during the visit e.g. incorect billing, mail was not delivere to the room, executive launch room is not open on time for breakfast...

Room service was good.

Overall, will not return to this hotel.