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“Ok” 3 of 5 stars
Review of Houston Marriott Westchase

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Houston Marriott Westchase
3.5 of 5 Hotel   |   2900 Briarpark Dr., Houston, TX 77042 (Westchase)   |  
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Ranked #152 of 468 Hotels in Houston
1 review
1 helpful vote 1 helpful vote
“Ok”
3 of 5 stars Reviewed June 8, 2013 via mobile

Just wanted to mention that the wifi signal in hotel rooms for all of our group was so poor it wouldn't connect. If you are a business traveller and need to log onto the Internet please avoid this hotel.

  • Stayed June 2013
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, June 10, 2013
Since it is our hope to accommodate the needs of all of our guests, we deeply regret any inconveniences that you may have experienced with our Internet signal. We will share your comments with our management team so that we can continue to improve our services for our future guests. Thank you for your comments; we hope you will allow us the pleasure of welcoming you back again in the future.
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328 reviews from our community

Traveler rating
    100
    114
    74
    26
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (72)
Date | Rating
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English first
chicago, IL
Top Contributor
84 reviews 84 reviews
67 hotel reviews
Reviews in 43 cities Reviews in 43 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed June 5, 2013

This is my second time at this hotel. Both times I got this hotel via a Priceline bid. The hotel is a business destination. Located near the energy corridor of the 8 Tollway, but not far from the Houston Galleria or downtown Houston. The service was excellent. I requested the opportunity to check-in early and was gratefully accomidated. The hotel has a great attrium with a bar/restaurant and seating area. My room was also great. Comfortable and clean. Appreciated the fact that I could darken the room during the day to take a nap. Plenty of great outdoor parking, a business center and pool. I was very happy to get this hotel again.

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, June 10, 2013
Thank you very much for your review regarding your recent stay at the Houston Marriott Westchase. We are delighted that our location, level of service and comfort of our guest rooms were all aspects of your stay with us that you enjoyed. Please visit us again soon as it would be our pleasure to welcome you back.
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Fairburn, Georgia
Senior Contributor
42 reviews 42 reviews
12 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
5 of 5 stars Reviewed June 4, 2013

The hotel was great the staff was even better. The kids had fun in the pool and the hot tub. I requested a high room, extra towels and glasses. The hotel room was ready when I had arrived and I booked at the last second.

Room Tip: High rooms facing the city
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, June 10, 2013
We are very glad that you and your family had so much fun in our indoor/outdoor pool. It is always a treat for us to hear from our guests and learn about their experience at the Houston Marriott Westchase. Thank you very much for your compliments for both our hotel and our staff. We hope that the next time you are in the area you will allow us the pleasure of welcoming you back.
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London, United Kingdom
Top Contributor
97 reviews 97 reviews
54 hotel reviews
Reviews in 59 cities Reviews in 59 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed June 3, 2013 via mobile

Good hotel, typical high Marriott standard of room. Shuttle bus to mall and outside food court in complex next door, outdoor pool very good and overall very comfortable stay would stay again and no complaints

Stayed June 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, June 10, 2013
It is always wonderful to hear from our guests and learn about their stay at the Houston Marriott Westchase. We are thrilled that you were comfortable and enjoyed our pool so much. Please come back and see us again soon.
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pflugerville
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed May 28, 2013

My kids loved the pool, half in doors and the other half outside. The hotel staff was ok. I don't really have anything bad to say. The food way over priced as usual. I could hear everything next door. This is my 2nd time staying here for soccer and its always busy here. I don't mind staying here, its in the middle of a lot of shopping and dinning. There is a big bar and dinning area. Our room was clean. With the family I would stay again.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, June 3, 2013
Thank you so much for your review of your recent stay at the Houston Marriott Westchase. We are thrilled that your children had so much fun in our Indoor/outdoor connecting pool and that our location worked well for your needs. It is however regrettable that you encountered some sounds from outside your guestroom and hope that they did not impact your overall visit. Please come back and see us again soon.
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Dallas, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed May 26, 2013

Up most of the night with doors slamming down the hallway. Walls seem paper thin and rooms on the atrium side get all the loud lobby bar noise until late at night. Elevators old and several not working. Decor getting old, feels like aproperty on the decline. Much better options available and will stay elsewhere next time.

Room Tip: pick another hotel
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, May 28, 2013
It is truly disappointing to learn that sounds from outside your guestroom were a disruption to your stay and we ask that you accept our most sincere apologies. We value your feedback and appreciate the time you have taken to share your experience with us. One day we hope that you will allow us to welcome you back again.
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Windsor, United Kingdom
Top Contributor
51 reviews 51 reviews
20 hotel reviews
Reviews in 34 cities Reviews in 34 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed May 23, 2013

First stay at this very large corporate hotel. The rooms are the standard offering of this level of U.S. hotel group. Usual amenities and geared predominantly to the corporate traveller. There is nothing in the near locality of interest, so you would have to be coming here for a specific reason.
Its adjacent to a shopping area, but mostly food outlets. The hotel is showingthe signs of age, despite the evident small upgrading of soft furnishings and the inclusion of a nespresso machine in the room. Smart box to hook up laptops etc to TV for those presentations.
24 hour gym. Cardio area is fine, the weight/machines section sorely lacking decent kit. Indoor/outdoor pool area. Plenty of towels and water on offer.

Breakfast was below average. I had the buffet and the hot items were a strange mix , for example a heavily herbed chicken sausage, meat pattie, some sort of mini cheese burrito. .
The usual mix of fruit and pastries and short order chef to do eggs to order. It really could have been better.

In summary, an ok hotel if you need to be in the area, but I wouldn't make a point of coming here

Room Tip: There really isn't any preferred vista...you just look out over a western suburb of Houston
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  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, May 28, 2013
Your review and feedback about your recent stay is appreciated. We sincerely regret that your visit was not all you hoped it would be and it is disappointing that we were not able to create a better experience for you. Thank you for the time you have taken to share your comments.
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Additional Information about Houston Marriott Westchase

Address: 2900 Briarpark Dr., Houston, TX 77042
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#108 Business Hotel in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Houston Marriott Westchase 3.5*
Number of rooms: 534
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Also Known As:
Houston Marriott Westchase Hotel Houston
Marriott Houston

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