AWFUL MARRIOTT-not the usual MARRIOTT STANDARDS, one would expect.
A two night trip for business.
Several room complaints. Old, tired, dirty rooms.
No tolietries in the bathroom upon arrival.
The a/c was my biggest nightmare, very noisy, very very cold and WOULD NOT TURN OFF. A very atiquated a/c system. In February why one needs A/C on full, and uncontrolable by guests at their choice, beats me.
As a european, I do not rely on a/c all year round,and deteste sleeping with it on. I appreciate Texas mainly only see's hot and humid climate, but in February, it was as cold as europe.
I reported the a/c to a room maid who was in the corridor, I was given a blank expression of confussion as the english language was to understand. Instead I had to drag the person in to point.
Several hours past and an engineer did not appear, and the toliet items also never appeared.
At bedtime I found my room lights did not work.
All of the above were reported to the reception manager the next day. I was informed nothing cold be done to the a/c.
Nothing was addressed. I left the hotel, with extremley painful sinus issue, due to the uncontrolable a/c.
The staff are unhelpful, dreadful undertanding of the english language, however spanish is a bonus.
A dirty, shabby, poor looking hotel.
No reconigtion of being a marriott loyal customer.
Not a care in the world to my room complaints or any service recovery to rectify.
This is an extremley poor below standard Marriott.
I've recieved better service and room standards on a highway, hostal for the night.
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- Also Known As:
- Houston Marriott Westchase Hotel Houston
- Marriott Houston