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“Room for Improvement” 4 of 5 stars
Review of Houston Marriott Westchase

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Houston Marriott Westchase
3.5 of 5 Hotel   |   2900 Briarpark Dr., Houston, TX 77042 (Westchase)   |  
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Ranked #170 of 451 hotels in Houston
Mount Vernon, Washington
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Room for Improvement”
4 of 5 stars Reviewed February 25, 2013

My husband and I stayed for five nights on business. I was really torn between the average and very good rating. I will start with average: room was clean until you looked closer, like behind the bed and under it, in the corners. Beds were okay. No mini fridge (although there is a space for one). The decor needs updating desperately. Furniture old and tired. Now for the very good: room on the third floor was surprisingly quiet given that the hotel was booked solid. Staff was very helpful and attentive. Pool was well maintained and the fitness room(s) were well stocked with the latest equipment and a refrigerator full of bottled water. Snacks in the front lobby at 4pm. Breakfast buffet was good with made to order omelets. Many restaurants are with in walking distance. Easy access to the beltway 8. With an update and a regular thorough cleaning this place would be top notch.

Room Tip: Ask for an outside facing room. Rooms that face into the lobby may be more noisy as it can get quite...
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, March 4, 2013
We would like to thank you for your review of the Houston Marriott Westchase. It brings us a great amount of pleasure to learn how helpful our staff was, how much you enjoyed the pool and fitness center, and how convenient you found our location with respect to local dinning and access to the beltway. Your comments and suggestions are appreciated and we are happy to announce that our hotel does have plans to refresh our guestrooms this year. We hope that you will allow us the pleasure of welcoming you back again to see the updates.
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244 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
DFW
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 19, 2013

This is an older property stayed here previously in 2006 and hotel was very nice. Fast forward to 2013 and it doesn't seem like it has been updated. The room was kept clean although outdated. I like the area and restaurant selection nearby. Only other isssue was noisy and rowdy neighbors but I will attribute that to All Star crowd.

  • Stayed February 2013, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, February 25, 2013
Thank you for your review and sharing your impressions with us. We appreciate your feedback and the opportunity you have given us to announce that we do have plans to refresh our lobby and guest rooms this year. Please visit us again soon as it would be our pleasure to welcome you back.
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usa
Contributor
14 reviews 14 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 19, 2013

A great place to stay with an excellent lobby bar and restaurant, no reason to leave the hotel if you do not have to. Room was very clean, Staff is very helpful, my second stay at this hotel as they have a huge parking lot which I need as I have a car trailer I travel with

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, February 25, 2013
It was so nice to welcome you back to the Houston Marriott Westchase. Thank you for your review and kind acknowledgement or our staff. We’re delighted you enjoyed your stay and the amenities offered at the hotel. Please visit us again soon.
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Mumbai, Maharashtra, India
Contributor
19 reviews 19 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 25, 2013

I had being to this Hotel couple of time has great rooms which are spaciaous and are as per Mariott standards. They have a great Kitchen with all accesories like to stay here and I do like to cook some times.
The advantage is Happy hours in evening where they server Snacks and Barbecue along with free- flowing Beer and Wine.. All the Restaurants are at walking distance from here. They also drop you at any location within 5 miles.
The staff is very friendly and accomodative.

Room Tip: Good Hotel to stay for long stay with lots of Restaurant choices around.
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  • Stayed August 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, January 28, 2013
It was a pleasure to be able to provide you with the comfort and service to make your stay memorable. Thank you for your many kind comments about the Houston Marriott Westchase and our staff. We hope that you will visit us soon as it would be our pleasure to welcome you back.
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Houston, Texas
Contributor
17 reviews 17 reviews
12 hotel reviews
Reviews in 10 cities Reviews in 10 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed January 24, 2013

very nice hotel. heated indoor/outdoor pool is great. staff from front desk to restaurant to housekeeping is wonderful. wi-fi free to marriott members. furniture needs upgrading, but suite was very nice.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, January 28, 2013
Thank you for your review of the Houston Marriott Westchase. We are thrilled that you enjoyed spending time in our indoor/outdoor connecting heated pools and we greatly appreciate your gracious praise for our staff; we will pass along your comments to everyone. Please visit us again soon as it would be our pleasure to welcome you back.
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Turlock, California
Senior Contributor
38 reviews 38 reviews
27 hotel reviews
Reviews in 27 cities Reviews in 27 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed January 13, 2013

Attractive hotel and room. Everything was fine: bed, TV, Internet, bathroom. No breakfast was included, but the room rate was reasonable. We had one lunch in the restaurant in the lobby: pricey but good, with very good service.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, January 14, 2013
Thank you for your 4.5 star rating. All of us at the Houston Marriott Westchase were glad you enjoyed your stay as it is our hope that each and every guest will take pleasure in our comfortable rooms and suites with their many amenities and find our services surpass their expectations. We would like you to know that our hotel offers a variety of specials of which several include breakfast and the next time you are in the area we would love to assist you in selecting the perfect package to meet your preferences.
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Mainz, Germany
1 review
2 of 5 stars Reviewed January 9, 2013

Initial impression was okay, but by Day 2 things started to fall apart. Furnishing in the hotel was tired, desk chair armrest was ripped, leaving sharp plastic rubbing into my arm. Two of the lightbulbs in the room were broken. Bedsheets had stains on them. Despite having the do not disturb card in the key card slot, the cleaner opened my door TWICE when I was sleeping (and woke me). WiFi in the room is useless and keeps dropping the connection, better in the lobby.
The management pay lip service to trying to rectify the situation, but you can tell they aren't interested. Breakfast buffet selection was mediocre, but at least the staff there and in the lounge bar where friendly.

Room Tip: There's a Hilton across the road......
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  • Stayed January 2013, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarriottWestchase, General Manager at Houston Marriott Westchase, responded to this review, April 3, 2013
Please allow us to convey our deepest apologies that your recent experience at our hotel did not meet your expectations. We encourage our guests to share their concerns during their stay so that they may be addressed immediately as we wish to create an experience to inspire a return visit. It is certainly disheartening to learn that we did not make a better impression but we appreciate the time you have taken to share your feedback with us.
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Additional Information about Houston Marriott Westchase

Address: 2900 Briarpark Dr., Houston, TX 77042
Phone Number:
Location: United States > Texas > Texas Gulf Coast > Houston > Westchase
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #170 of 451 hotels in Houston
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Houston Marriott Westchase 3.5*
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Also Known As:
Houston Marriott Westchase Hotel Houston
Marriott Houston

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