I had booked a room for one evening last weekend. This was meant to be a special weekend for myself and my teenage daughter, who drove 4 hours for a concert. Upon checking my reservation the day of arrival, I realized there was an error, and I had been inadvertently booked for 2 rooms instead of 1. My husband called the hotel early in the morning on the day of arrival, to ask for the reservation to be corrected, and the hotel employee refused and said we would have to pay for the two rooms, and then call the manager next week and see if we could get a refund. The employee was hostile and made no effort to correct the situation. This reservation was made on Mainstay's website, not a 3rd party like Hotels.com or Expedia. After checking with our credit card company, we were advised not to honor the reservation, since it was incorrect, and they would support us in disputing the charge. Needless to say, I had a difficult time finding a hotel that night, and what was supposed to be a special weekend was ruined by the stress of having to find a place to stay after a long day on the road. I can only imagine how much more upsetting this incident would have been, if I was staying at Mainstay suites for cancer treatment and had to go through this mess!
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- Also Known As:
- Mainstay Suites Texas Medical Center/Reliant Park Hotel Houston
- Houston Mainstay
- Mainstay Suites Houston